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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,680 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,541: English reviews
Auckland, New Zealand
Reviewed September 2, 2015

We had two nights stay and were impressed as we have been before. The check in and out was easy. Service was of a high standard. The bar and restaurant service was also excellent and the environments very nice. Great food. If you need to be near the viaduct and stroll to the Quay, Queen St, it is a great...

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Helpful?
Thank trish861
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour trish861, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, our tranquil location and our relaxing atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel...

Wanaka, New Zealand
Reviewed September 1, 2015 via mobile

Great spacious rooms and an excellent location to be based on the Viaduct. Reception staff were wonderful. Restaurant staff in Lava weren't so friendly. All seemed uninterested. Will review lava separately. Look forward to returning here again.

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2Thank ActionAdventurer
Brisbane, Queensland, Australia
Reviewed September 1, 2015

It is 10 mins away from the CBD by walking, but it is a nice and very quiet location. The hotel is facing to the harbour and room was nice size comfortable, so it made me a relax moment while I was staying there. Staffs were willing to help me all the time. Whenever they saw them on the hallway...

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Helpful?
Thank shu7509
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour shu7509, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. I am sorry to hear your rooms bin was not emptied during your stay with us, thank you for letting us know. I have passed on your feedback to our Housekeeping team to ensure we are continuously checking our guest’s bins during their...

Melbourne, Australia
Reviewed August 31, 2015

Excellent business hotel in Auckland. Close to the city and next to the Viaduct with all the restaurants and night life. Rooms were very large, modern and clean. I did not eat at the hotel so cannot comment on food and restaurant. Excellent facilities and efficient staff.

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Helpful?
Thank Lina_and_Darren
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Lina_and_Darren, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our tranquil harbour location, our luxuriously appointed rooms and our excellent service standards. Once again, thank you for your feedback. We look forward to welcoming you back to...

Melbourne, Australia
Reviewed August 28, 2015 via mobile

I have stayed in various Sofitel but this is by far one of the best. Service, location and restaurant all exceptional. Parking a bit expensive but i will be back. Great wine list. Rooms beautifully appointed.

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Thank WillP81
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour WillP81, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our tranquil harbour location, our signature Lava Dining restaurant and excellent service standards. Once again, thank you for your feedback. We look forward to welcoming you back to...

Sydney, Australia
Reviewed August 27, 2015

First time staying at the Sofitel in Auckland and I must say... I was very impressed. The lobby, the corridors and common areas were all very elegant. The room was neat, well lit at night and had plenty of natural light during the day. It felt very luxurious and I was very comfortable throughout my stay. Bathroom was spacious and...

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Helpful?
1Thank Brendan-Sit
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Brendan-Sit, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms, excellent service standards and our relaxing atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel...

Christchurch, New Zealand
Reviewed August 26, 2015

I have stayed in many of the worlds best hotels and the Sofitel Auckland is in my opinion right up there with them. From the moment I checked in the service was professional and warm. There was an incident where I left an item in the day spa, this was found and returned to me very quickly. A huge thank...

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Thank spaceclown
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour spaceclown, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our signature Sofitel MyBed, our excellent service standards and your relaxing SoSpa treatment. Once again, thank you for your feedback. We look forward to welcoming you back to...

Reviewed August 26, 2015 via mobile

Simply the finest hotel in Auckland. Contemporary French style, pure luxury from start to finish we felt like royalty. The dinner we had at Lava Restaurant was amazing, and the breakfast in the morning was also 5 star. Not as centrally located as other large hotels nearby but that can be nice being away from the hustle and bustle. Only...

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1Thank Ryan H
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Ryan H, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our tranquil harbour location, excellent service standards and our signature Lava Dining restaurant. Once again, thank you for your feedback. We look forward to welcoming you back...

Washington DC, District of Columbia
Reviewed August 26, 2015 via mobile

We loved our stay here and decided we are now seeking out Sofitels when we travel. The hotel was clean, modern, and very zen. Loved the decor in the lobby area with the well-done water features. The construction next door didn't bother us at all. The staff were friendly and accommodating. Highly recommend.

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Helpful?
Thank blancapauken
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour blancapauken, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, our relaxing lobby atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the near...

Melbourne, Australia
Reviewed August 21, 2015

Great hotel, friendly staff and comfy beds. One downside was that the lobby bar was closed early, although the Viaduct is right there and they have some good places to eat and drink. Wifi is fast and the rooms are a good size. Will be back!

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Helpful?
1Thank Andrew M
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Andrew M, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our outstanding service standards, luxuriously appointed rooms and our signature Sofitel MyBed. Once again, thank you for your feedback. We look forward to welcoming you back to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $165 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travelers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you have the money get a Harbor View.”
 of 5 bubbles ravinon, 3 days ago | Read review
“Ask for a room away from the adjacent bus terminal across the street.”
 of 5 bubbles GregB172, 3 days ago | Read review
“The rooms overlooking the marina are a little noisy at times.”
 of 5 bubbles wdbentley, 1 week ago | Read review
“Get a marina view room for a little extra”
 of 5 bubbles 545vladl, 1 week ago | Read review
“Rooms overlooking the quay offer great views but with floor to ceiling windows offer very little privacy without closing the drapes”
 of 5 bubbles 779bobt, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question