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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,419 Reviews from our TripAdvisor Community

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Showing 2,309: English reviews
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed at the Sofitel twice at the end of a three week trip. Stayed for two days, left for Marlborough and returned as our last hotel before heading home. What a pleasure! Staff were superb. Super helpful and a joy to talk to. Stayed in a junior suite, one without a view (634) and then one with (604). Loved all... More 

Helpful?
Thank Karla S
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Came on a solo weekend getaway. The staff were very warm and friendly and very knowledgeable about the local spots. The room was very adequate. Room service was easy to order and came very quickly....

Helpful?
Thank Carlos P
Queens, New York
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The Sofitel Auckland is one of the best Sofitel hotels I have stayed in the world. Very modern facilities with a New Zealand feel and great hospitality. Getting off an international flight, it was very nice to get to the Sofitel (about a NZD 70 cab ride from the international airport) in Viaduct Harbour. Our room wasn't ready as check-in... More 

Helpful?
Thank LiLPPB0812
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour LiLPPB0812, Thank you for taking your time to share your experience at the Sofitel Auckland. I am delighted to read you enjoyed our hotel ambiance and were able to make use of our location in the Viaduct Harbour. Thank you for your suggestion on our turn-down service bottled water allocation, I will bring this to the attention of our... More 

New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the Sofitel the first night of our honeymoon. We got to the hotel earlier than check-in time and Brandy at the front desk was the sweetest person I think I ever met. She chatted with me as she tried to see what she could do to get us in early. There was a bit... More 

Helpful?
3 Thank lkessler9
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Lkessler9, Congratulations and thank you for choosing to stay with us at the Sofitel Auckland for your honeymoon! It is always a pleasure to hear feedback on our friendly ambassadors, such as Brandy who took such good care of you during your stay. Thank you for taking your time to share your experience with us. It would be our... More 

Auckland, New Zealand
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My wife & I scheduled a directors conference at this hotel as well as a very necessary 3 day holiday break. This was a deliberate 5 star treat which enabled us to relax and reconnect with our 3 companies in a very constructive conference setting. We were able to leave the daily demands behind and review our goals with fresh... More 

Helpful?
Thank Trevor S
Auckland, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is an amazing hotel. From the front door greeting, the friendly check in, to the modern well appointed rooms this is French elegance at its best. Staff are friendly and explain things well you are made to feel welcome. Rooms are well appointed, comfortable and spacious with modern amenities. Food from the restaurant is high class, well presented and... More 

Helpful?
Thank outandaboutnz2016
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Outandaboutnz2016, Thank you for sharing your recent experience with us at the Sofitel Auckland. It was our pleasure to have you with us and I am pleased to hear you enjoyed your room, amenities and our friendly ambassadors. We look forward to welcoming you back to the hotel in the future. Yours sincerely, Rose Johnstone Guest Relations Manager More 

London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Spent a few days here as part of a luxury trip around NZ and Australia. We chose it because other reviews suggested it was better than some of the supposed five star hotels in the city centre. On the positive side, the location is great (well it will be when it's finished), lots of restaurants and bars nearby, pleasant marina... More 

Helpful?
1 Thank seanf662016
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Seanf662016, Thank you for choosing to stay with us at the Sofitel Auckland. I am sorry to hear this was not the relaxing leisure stay you had envisioned. Should you be returning, it would be my pleasure to take care of your booking and stay with us. Please feel free to email me directly on h8577-GR@sofitel.com. Yours sincerely, Rose... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel in a great location. We were able to walk to everything we wanted to do in the city and it was an easy pick up for our tour guide for an excursion we planned. However, it is about 30 min from the airport.

Helpful?
Thank Jen S
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jen S, Thank you for choosing to stay with us at the Sofitel Auckland. I am glad to hear you enjoyed our hotel and its location in the Viaduct Harbour. Kind regards, Rose Johnstone Guest Relations Manager More 

Wodonga, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Staff are universally polite, friendly and attentive. Room I had was beautiful with an awful view of a car park and work site. A quiet word to Krystal at the front desk and I got a bigger room with a better view at no extra charge...thank you. A little out of the way but worth the extra travel. Bed was... More 

Helpful?
2 Thank mrchumleywarner
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Mrchumleywarner, Thank you for choosing to stay with us at the Sofitel Auckland. It is always a pleasure to hear feedback on our friendly ambassadors, such as Crystal who assisted you upon arrival. Thank you for taking your time to share your experience with us. It would be our pleasure to welcome you back in the near future. Yours... More 

Sydney
Level Contributor
122 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I loved this hotel. The rooms, the staff, the facilities were all wonderful. I have to make special mention of Amy at the Front Desk and Jackie (from Samoa) in Housekeeping who were both polite, efficient, professional, engaging and the epitome of top-notch service. The rooms are large, the beds are divine and the bathroom beautifully appointed. The shower has... More 

Helpful?
Thank Lachlan72
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Mrchumleywarner, Thank you for choosing to stay with us at the Sofitel Auckland. It is always a pleasure to hear feedback on our friendly ambassadors, such as Amy and Jackie. Thank you for your suggestion on our credit card policy, I will be bringing this to the attention of our accounting team. My apologies that there is still a... More 

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The Sebel Auckland Viaduct Harbour
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $202 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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