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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
4 people are viewing this hotel
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$231
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Free cancellation until 06/04/22
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Traveler (1155)
360
Panoramas (1)
Room & Suite (483)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
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Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 73 in Auckland Central
Location
4.6
Cleanliness
4.8
Service
4.5
Value
4.1
Travelers' Choice
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
English, French
3577Reviews51Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
ExplorerGG wrote a review May 7
Tauranga, New Zealand221 contributions44 helpful votes
+1
Great location. Service was friendly. We spent some time in the day spa enjoying a couples pamper treatment. We had a relaxing massage, a pampering facial, finishing off with a hot spa bath together with bubbly, it was all well enjoyed, highly recommend. We felt the dress code was too relaxed in the hotel, while they advertise a certain standard they don’t enforce it. Men were walking around in beach wear, quite a few in jandals and board shorts, not what you expect for a 5 star hotel, especially when dining in their restaurant, we felt over dressed in smart casual, lol. Be mindful that the clubroom closes early, 7:30pm, that caught us off guard (our fault for not checking) as we’re use to later times at other hotels we stay at. But otherwise our stay was great, room was clean, lots of extra towels in the bathroom which was nice and they did a nice little congratulations plate which was lovely and appreciated :)
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Date of stay: March 2022Trip type: Traveled
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EJM223 wrote a review Apr 2022
Auckland, New Zealand52 contributions20 helpful votes
It was great to see the hotel buzzing this week with school holidays and Aussie tourists. Service was as good as ever, however, so chapeaux to the staff. Breakfast was much better with the continental part of the menu served as a buffet. Overall an enjoyable stay!
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Not on Viaduct Harbour Ave. Pay more for a better room.
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130larry wrote a review Apr 2022
Tauranga, New Zealand1 contribution
Twice now my wife and I have celebrated our anniversary at this hotel and have experienced the friendly and thoughtful service of the staff. The location in the heart of the viaduct makes it a great place to stay.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
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John S wrote a review Apr 2022
Waiheke Island, New Zealand303 contributions257 helpful votes
Arriving at the cavernous main entrance there was nobody or nothing to guide you where to go. Surely if the hotel can’t position a portier at the entrance to help people at least put a simple sign indicating where la réception is. After we wandered around for a while someone did rescued us. The receptionist was friendly and efficient. We were on a ‘Platinum Package’ with club access, upgraded room and le petit déjeuner. The room poorly designed. The bathroom had a deep bath which my wife really enjoyed but very little shelf space for toiletries etc. Comfortable bed, but ‘French Flair’ in positioning the television. It was facing directly into a pillar with nowhere to sit. To watch it from the bed or the couch you have to try and swing it around but the screen was still at forty five degree angle. The club lounge staff were friendly and helpful. For evening drinks there was a well chosen selection of wines, four red and four white, beers and spirits. The selection of canapés were enjoyable. This brings us to le petit déjeuner in La Marée restaurant which I have covered in a separate restaurant review. Check out time. The friendly and efficient receptionist was concerned that we had not have a five star experience and to her credit immediately offered a discount. Thank you. We are booked to stay at the Sofitel Wellington in a few weeks time so it will be interesting to compare the two. But the Sofitel Auckland, as my old school reports would say, ‘Could do better’
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Date of stay: April 2022
1 Helpful vote
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T1285XVdavid wrote a review Apr 2022
Auckland, New Zealand34 contributions4 helpful votes
This was a perfect location with friendly, efficient and professional staff and the hotel had plenty of good facilities. Any request I made to staff was actioned quickly and politely and nothing seemed to be a hassle. This was a memorable stay.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded Apr 9, 2022
Bonjour T1285XVdavid, Thank you for the positive review and we do like to think of ourselves as an oasis of calm, so it's nice to hear that this was your impression too. We have a wonderful team of dedicated Ambassadors and we will be here to extend a warm welcome once again the next time you stay. Kind regards, Stephen Gould - General Manager
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Samson y wrote a review Feb 2022
92 contributions72 helpful votes
We celebrated our Wedding Anniversary at Sofitel as we always believe in Accor Hotels impeccable service, so we chose them instead of Park Hyatt. Which is equally price at 800NZD++ during the holiday season. Checking in was smooth, immediately you can feel the luxurious ambiance upon entering the lobby. We enjoyed the pool, hot sauna, gym, personal touch in our room and spa package to complete our celebration. We initially had some concern raised during our stay and to make the story short, we are impressed and humbled especially how Stephen addressed our concern and showed a true 5 star hotel customer service and experience, for us ordinary people to be appreciated is the sweetest and earn the loyalty they deserve. Will be back again and hope to celebrate soon our next important milestone in life with Sofitel. Also, special mention to Lisa of Housekeeping, Brett and especially Stephen, you are a rare gem in this industry and true ambassadors of what Sofitel is all about!
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Date of stay: January 2022Trip type: Traveled
Room Tip: Enjoy the hot sauna, gym and pool. They have valet parking too.
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded Feb 15, 2022
Bonjour samsony441, Thank you very much for the kind review and positive mention for Lisa, Brett and myself. It has been a pleasure to communicate with you and I deeply appreciate your patience and support as we worked through your concern. It is lovely to know that we will have the honour of hosting you and your partner back at Sofitel Auckland Viaduct Harbour sometime soon. Wedding Anniversary's are such a special occasion and it would be something special if Sofitel also became part of your annual celebration. I look forward to personally welcoming you back when you next visit. All the very best and kind regards, Stephen
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FPeter_12 wrote a review Feb 2022
Auckland, New Zealand175 contributions21 helpful votes
+1
Sofitel stay review There were some issues with Accor plus booking website and things got all mixed and messy to book a 3-night stay at the hotel. We ended up ringing directly the hotel for the booking and we meet Angle the assistant Assistant Front Office Manager who sorted it out all perfectly without any trouble and arranged a perfect welcome for us, with a Petit Fours on arrival, a room that had a great view facing the city and the viaduct basin, we were absolutely delighted and happy what she had arranged for us. Not to mention the lovely present she handed over personally for our two grandsons which are living in Perth which we have not seen for over two years due to covid. We had triple A service from all the staff and all with a friendly welcoming smile. Food was excellent, you could not fault we had four dinners and breakfast, the duck was one of my favourite dish but all dishes were delicious and nicely presented by very friendly staff. Rooms are spacious and nice and clean beds very comfortable we will be back for another long weekend and more of relaxing Sofitel time…. A big thank you to all staff for looking after us and making our short stay a very memorable occasion. Peter & Edwina
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Review collected in partnership with Accorhotels.com
Date of stay: February 2022
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Location
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded Feb 15, 2022
Bonjour Peter & Edwina, Thank you for the detailed feedback and for sharing your experience with the TripAdvisor community. It is really nice to read that Angel made a positive impression on your stay, from the time of booking all the way through to departure. Chef Marty will also be pleased to know that you enjoyed the meals in La Maree restaurant. Hopefully it is not too long until we welcome you back for another stay at Sofitel. Kind regards, Stephen Gould General Manager
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Aniva Galuvao wrote a review Feb 2022
Auckland, New Zealand2 contributions
Sofitel Hotel is one of the most beautiful place I’ve been to. Me and my family went there last month for my birthday and the staff were so friendly and full of smiles the food and the waiters and waitresses are lovely and always checking up on the guests the place is so clean and beautiful, the view is so beautiful. Will definitely go back there soon. Thank you so much Sofitel Hotel ❤️❤️
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Date of stay: January 2022Trip type: Traveled
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded Feb 15, 2022
Bonjour henleyamiatu, We are so happy to read that you enjoyed your birthday at Sofitel Auckland Viaduct Harbour. Thank you for the positive feedback about our Ambassadors. It really is their dedication and passion that sets us apart. The view is something special too, we agree! We look forward to welcoming you back soon. Kind regards, Stephen Gould General Manager
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Christina B wrote a review Jan 2022
Auckland, New Zealand2 contributions1 helpful vote
My husband and I stayed 2 nights in a Marina View Club Room, which was lovely, but what sets this Hotel apart is incredible customer service. Booking, checking in, valet parking, housekeeping, LA MARÉE and especially the CLUB MILLÉSIME team members offered personal service that was above and beyond expectation, catering to our individual needs and ensuring my husband and I felt like valued guests. I would like to give a special thanks to Michelle, Helen and Brett who made this stay one to remember. We will definitely stay here again!
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip: A club room is well worth the price.
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1 Helpful vote
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded Jan 10, 2022
Bonjour Mumofbknq, Thank you for the positive review and for highlighting the great service from Michelle, Helen and Brett. We're fortunate to have so many wonderful Ambassadors who all genuinely care about our guests and their time in Auckland. Chef Marty and his team at La Maree will be delighted to know that you enjoyed your dining experience, likewise our Club Millésime will be touched to know that they exceeded your expectations. We hope that it is not long until your next stay. Best wishes for this New Year. Kind regards, Stephen Gould General Manager
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rossmY9589VU wrote a review Jan 2022
Katikati, New Zealand22 contributions26 helpful votes
We love staying here. Its close to everything. The staff are always friendly and very helpful. The rooms are lovely and the bed is excellent. TV is in a funny position but we hardly watch it so no real drama. The restaurant is excellent.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded Jan 4, 2022
Bonjour rossmY9589VU, Thank you for the five star review and we're delighted to read that you loved your stay. We look forward to welcoming you back soon. Sincerely, Stephen Gould General Manager
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PRICE RANGE
$218 - $277 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
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Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include St. Helier's Bay (5.5 miles), Viaduct Harbour (0.06 miles), and Auckland Fish Market (0.3 miles).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have airport transportation?
Yes, Sofitel Auckland Viaduct Harbour offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city center?
Yes, it is 0.4 miles away from the center of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.