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All reviews lava restaurant marina view room luxury room viaduct harbour beautiful hotel rain shower floor to ceiling windows turn down service nespresso machine wynyard quarter new zealand restaurants and bars comfortable bed room was large ferry terminal valet parking long flight
From the moment we walked in to the moment we walked out, the hospitality of this hotel was beyond measure. We came a little before check in and were not only able to get early access to our room without a problem, but were informed...More
Prince Harry and Meghan stayed here. Really. as we came off the elevator from check-in, we were stopped at the elevator by 3 staff. one explained that there there was a security situation and personally escorted us to our room and opened it to "ensure...More
Date of stay: November 2018
2 Thank John33290
Response from SofitelAuckland, Front Office Manager at Sofitel Auckland Viaduct HarbourResponded November 6, 2018
Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour.
We are glad you were able to enjoy the service delivered by our ambassadors. Our location is enjoyed by locals and visitors alike with public transport options...More
Very disappointing. Not the service we expect.
1) when we checked in they said they would send bags upstairs. 30 min later we went to lobby and they were just sitting there, so we took them up ourselves. No employee said a thing
I just read Rottle70's review posted January 19. We waited three hours for our room, were told we were "upgraded". However, this room overlooks a huge bus park/terminal, an empty lot and construction sites. We made our reservation months ago and though we booked a...More
This hotel was so comfortable. It felt warm and welcoming every time we walked in. The furnishings were lovely. It felt elegant. As were the rooms (we had an interconnecting junior suite with a Superior room). The Junior suite was really spacious. It was inward...More
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the …Moreheart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.