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Sofitel Auckland Viaduct Harbour

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Traveler (1234)
360
Panoramas (1)
Room & Suite (492)
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About

#12 of 70 hotels in Auckland Central
Location
4.6
Cleanliness
4.8
Service
4.5
Value
4.1
2023 Travelers' Choice Best of the Best
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French
4.5
4.5 of 5 bubbles3,635 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime spot near Viaduct Harbour, the Sofitel Auckland Viaduct Harbour is recognized by many guests for its spacious, well-appointed rooms featuring the plush Sofitel comfort beds. While the hotel's cleanliness and modern design are often commended, some guests suggest that the atmosphere could be more welcoming, and point out sporadic issues with maintenance and service. Despite its central location and quality amenities, reviewers warn that the value may fall short of luxury expectations, with some experiencing less-than-stellar service and room readiness.
Location
Central
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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3635Reviews51Q+A100Room tips
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BeMac wrote a review Feb 2024
Seattle, Washington79 contributions102 helpful votes
I recently stayed at the Sofitel in Auckland on my way home after a stay in New Zealand. I chose the hotel as a splurge. While in Auckland I stayed (at various times), at both the new Intercontinental and the QT. There are many things to like about the Sofitel, but for the amount of the room, I was surprised by the things this hotel lacked. Once in the room I found a well stocked mini bar and coffee/tea station along with complimentary bottled water, cookies and chocolate, which was a lovely touch. I chose a club level room which was huge and had a great view of the harbor. At a lesser priced hotel I would t have minded the frustrations I felt as I wouldn’t have expected what was lacking, but, as one of the two highest priced hotels in Auckland, night, i was frustrated by the following: No one at the drive up to greet and give directions to the registration desk, (not obvious). I can manage my own bags but I was never offered help, either upon arrival or at the registration desk. I ordered room service and my food was burnt. I would have asked for another but it was late and room service takes time as it is. In the bathroom there is a lovely bath, but not any bathtub amenities, including soap, (one small bar for the sink).Additionally, when I went to fill the tub, the drain handle was broken, (it came off in my hand), so I couldn’t open or close the drain. It was late and I didn’t call down. Other lesser priced properties in the same area, have more room amenities and kinder staff for 2/3 the price of the Sofitel. If it didn’t cost so much I wouldn’t complain, but at these prices, they need to do better.
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GANZ21 wrote a review Feb 2024
Manly, Australia4 contributions2 helpful votes
Arrived at hotel where there was no one to help us with our heavy bags. Looked around waited nope no one. Room was spacious and bright but the air con didn’t work & it was very stuffy. We called reception many times they said they would work on fixing it. The only time it seemed to work was very late at night & early morning. Our TV didn’t work for most of the time we stayed they did it fix after my husband called 3 times. The hotel bar was closed for renovations so we had drinks & some pretty appalling overpriced snacks at the hotel restaurant. Hotel really looks tired in parts staff are generally polite & helpful. All in all this does not feel like a 5 star hotel I would not recommend.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PeppieD wrote a review Feb 2024
Lauderdale, Australia7 contributions7 helpful votes
TV froze up constantly If you are staying at this hotel make sure you do not have a room overlooking the major bus depot. You won’t sleep after 5am if you do. The cost of breakfast is very high. You would be better off to find a cafe nearby. The room was modern and clean
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Avoid rooms on the side of the hotel that face the major bus depot/ terminal
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Josiane Q wrote a review Feb 2024
3 contributions
Very nice hotel. Nice room and good breakfast. Unfortunately there was no bellman, nobody to carry our luggage to the hidden reception. In the Millenium Club Lounge more or less the same food was displayed in the evening than in the afternoon, mainly desserts instead of the announced hors-d'oeuvres. No refill, regardless to the number of guests No choice at all, except some cheap wines. The lounge is a big joke, don't book it!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shirley Bell wrote a review Feb 2024
Southampton, United Kingdom109 contributions111 helpful votes
What a truly beautiful hotel. The experience was perfect. Amazing staff, immaculate stunning room with a fabulous view. Great breakfast. Valet parking worked perfectly. I loved it so much I wished we could have stayed longer. Brilliant location. Thank you.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ValueLuxurySeeker wrote a review Feb 2024
Canberra, Australia95 contributions52 helpful votes
We love this hotel. We had stayed here on three prior occasions when it was branded as a Westin. Despite coming back after more than 10 years, the hotel looks immaculate. It has been well maintained, and rooms have been somewhat refurbished. The rooms are very spacious and the bathroom is great. When we built our house, we copied many elements of the bathroom in this hotel. We paid less than $500 AUD per room and thought that this was good value for a fine 5-star hotel in a big city. Restaurant also serves good food, for which we got a discount as we are Accor ALL members. I highly recommend this hotel just on the fringe of the Auckland CBD in a very nice location known as Viaduct Harbour.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bruce H wrote a review Feb 2024
Arlington, Texas3 contributions1 helpful vote
Very nice room. What a view!!! Staff was very helpful. We got there at 8:30AM after a 17 hour flight and they let us have a room then which was very nice. Their bell staff was very helpful both coming and leaving. Great place to stay for centralized activities and to get to the cruise port.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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family_manDevon wrote a review Feb 2024
Devon, United Kingdom82 contributions97 helpful votes
We spent two nights at this hotel and promptly paid for an upgrade from the superior room that was booked, as we were on the third floor overlooking the street and bus station, and the room shook every time a bus sat outside on the street. Reception did manage to change our room once we complained and we ended up in a Luxury Atrium View room, which was much nicer. A better view and facilities with only a small cost of £25 per night to pay. It was well worth the extra. The one criticism of this hotel is the welcome is poor and it has appalling signage! You enter and there is no indication of where to go to check in, no hall porter and with guests wandering about looking for staff and a check in desk. It is trying to be so Chic that it has forgotten basics! The restaurant, bar, lifts, toilets in the public areas are not signed either; It is a voyage of discovery! We pointed this out to the reception staff, who said others had also pointed out the problem many times, yet they have done nothing about it! The room we ended up in was lovely, with good tea and coffee making facilities, a good bathroom and all the usual facilities you could need, such as iron, ironing board, mini bar, Nespresso machine, hairdryer etc. Two minor niggles. First was that the curtains did not quite meet so we were woken by light early in the morning. Second, that there was no two pin electric shaver socket in the bathroom. We did not eat in the restaurant for dinner as we went out to some of the lovely restaurants on the harbour side, which were much better value. A perfectly adequate breakfast experience with the usual hot and cold buffet done to a good standard, with some a la carte choices available. The best thing going for this hotel is the location. It is within walking distance of the cruise terminal if you do not have too much luggage. It is right on Viaduct Harbour and just a short walk to all the harbourside eateries and attractions, and the Downton stop for the Hop on-Hop off sightseeing bus. If we were to stay again it would definitely be in one of the Luxury category rooms not the basic superior.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Avoid the basic superior rooms and spend a little bit extra on the higher category rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 3 weeks ago
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Conor G wrote a review Feb 2024
Somerville, Australia55 contributions11 helpful votes
We spent 2 nights at this hotel and as diamond members. Due to the hotel being full we didn’t receive an upgraded room however the room we had booked was big and nice. The only issue is there are so many surrounding apartments it’s not very private. The club lounge is very nice and had a great selection of food the first night and someone serving everyone who was very helpful and nice. The experience the 2nd night wasn’t anywhere near as good and as always is down to who is working that shift. The drinks selection was good. Spirits were upon request. We had dinner in the restaurant and the food was very nice as was the breakfast we really enjoyed it and the high quality of food. I would say the only thing lacking is views but the hotel itself is really beautiful. Can recommend to anyone who loves staying at Sofitel hotels.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 3 weeks ago
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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judy062 wrote a review Feb 2024
Darlington, United Kingdom264 contributions161 helpful votes
We had a lovely 2 night stay at the Sofitel in Auckland. It is in an ideal central location for the harbour shops and restaurants and the sky tower. The pool and jacuzzi are lovely and the staff friendly and helpful. The room was large, clean and comfortable and the grounds and lounges nee lovely. Highly recommended.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 3 weeks ago
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$230 - $353 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SOFITEL AUCKLAND VIADUCT HARBOUR - Updated 2024 Prices & Hotel Reviews (New Zealand)

Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.06 miles), Wynyard Quarter (0.2 miles), and Auckland Fish Market (0.3 miles).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have airport transportation?
Yes, Sofitel Auckland Viaduct Harbour offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city center?
Yes, it is 0.4 miles away from the center of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.