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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
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Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 74 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Room & Suite (397)397
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Marina View
Languages Spoken
English, French
3,535Reviews50Q+A100Room tips
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Popular mentions
Rfon wrote a review Jan 16
1 contribution
Stayed on a Saturday night. Couldn’t sleep due to neighboring night clubs thumping bass. Everything else was great including service etc from staff but who cares if it’s to noisy to sleep. Delivered ear plugs on request just prior to midnight but not sufficient. Terrible.
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Date of stay: January 2021Trip type: Traveled as a couple
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Lyndsay P wrote a review Jan 12
8 contributions
+1
Accor Sofitel Viaduct Harbour Auckand exceeded our expectations in every way. From start with the valet parking to final checkout we were very impressed. Decor, staff, facilities, food were all superb. Don't miss out the pool and spa areas! We highly recommend experiencing this tranquil oasis in the heart of Auckland.
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Date of stay: January 2021Trip type: Traveled as a couple
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Zane C wrote a review Jan 10
Taupo, New Zealand140 contributions42 helpful votes
I so love this hotel. Just the best. You always feel welcome. Great rooms, comfy bed. Good gym too. Staff are great. Loved the spa - best massage I ever had from Natalia! And Shane in the cafe? Well he was tops. So eager to please and the maker of great coffee. Id offer him a job but that would mean a big shift south for him lol. All the staff in the cafe are just brilliant. And as for the concierge who loved my Audi RS 4 - he was epic. Have a raved enough? ;-) Big thanks Sofitel. We love everything you do! Z&J
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Date of stay: January 2021
Value
Location
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melsexperiences wrote a review Jan 4
Greater Wellington, New Zealand25 contributions9 helpful votes
Sadly we were disappointed. Our initial stay was cancelled due to Covid so we we rebooked for our Xmas break. Positives! The room, while not water facing, was beautiful. The Pool, spa & Gym was one of the best we have seen. The hotel was let down by the services & service. The dinning/bars areas were uninviting. We waited a very long time almost an hr each day for breakfast. While we understood buffet breakfast had been removed, we were given a limited menu, without vegetarian options, or fruit. Pastries were offered every other day, juices were forgotten, we had to ask for water, sugar & salt & pepper! For a 5 star hotel it didn’t meet our expectations. We noticed a tray outside our room during our 4 day stay, after day 4 we discovered it was a plate of half eaten food, which left us a little shocked! While this would be might accommodate a corporate stay, I wouldn’t say or suggest this for a romantic getaway!
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Date of stay: January 2021
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IanD2310 wrote a review Jan 4
Auckland Central, New Zealand94 contributions34 helpful votes
Some may find this comparison useful and equally I have written a review regarding my two recent stays at Park Hyatt. We booked a Sofitel Junior Suite for 3 nights from NY Eve and overall we were very pleased. I have wriiten a separate review regarding the hotel's main restaurant La Maree, so for fear of repeating it, I'll not comment on that, just take a look at that but suffice to say, Park Hyatt's main restaurant 'Onemata' was for us a better experience. Pre booking requests - ease and honoured both equally as good. Car valet service - both equally as good. Arrival and greeting - Sofitel easily wins hands down. Professional and gracious, we were sat at a desk and offered a welcome non-alcoholic delicious drink. In addition we were pleasantly surprised by a bottle of champagne for us in the room as a welcome celebration for NY Eve. Unfortunately in my opinion, Hyatt corporate policy is that all staff must wear masks. although I understand, it can be disconcerting and after all in NZ I would have thought that some dispensation could be made. Thankfully Sofitel staff are not required to wear them Environment - for modernity and technical design, Park Hyatt. For style, elegance and luxurious feel, Sofitel. Park Hyatt is nice but more corporate and Americanised in its feel. Sofitel felt cosier, warm and personal. Views - Park Hyatt wins. Both share good locations to reach all local attractions and are very close to each other, however Park Hyatt has full unobstructed views. Housekeeping room service - Sofitel wins, everything always replenished well. Turn down service - Sofitel wins, again water, as well as bathroom items all replenished. Also at Sofitel great attention to detail. Slippers beside bed with a mat, chocolate and card left and a chamomile tea bag is a lovely touch. Of course we are all seeking different things from our hotel experiences. For us, the attention to detail, more personal approach and feeling, in addition to the style and elegance of the Sofitel was for us our preference. That said, the Park Hyatt is new and still embedding its team and systems. In time it may be able to incorporate some of the feel that the Sofitel has from its environment and team.
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Date of stay: January 2021
Value
Service
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3 Helpful votes
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PRICE RANGE
$160 - $332 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
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Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.06 miles), Auckland Fish Market (0.3 miles), and Wynyard Quarter (0.2 miles).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have an airport shuttle?
Yes, Sofitel Auckland Viaduct Harbour offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city center?
Yes, it is 0.4 miles away from the center of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.