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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$253
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Traveler (1139)
360
Panoramas (1)
Room & Suite (436)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
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Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 75 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, French
3571Reviews51Q+A100Room tips
Traveler rating
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Popular mentions
Christina B wrote a review Jan 9
Auckland, New Zealand2 contributions
My husband and I stayed 2 nights in a Marina View Club Room, which was lovely, but what sets this Hotel apart is incredible customer service. Booking, checking in, valet parking, housekeeping, LA MARÉE and especially the CLUB MILLÉSIME team members offered personal service that was above and beyond expectation, catering to our individual needs and ensuring my husband and I felt like valued guests. I would like to give a special thanks to Michelle, Helen and Brett who made this stay one to remember. We will definitely stay here again!
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip: A club room is well worth the price.
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 1 week ago
Bonjour Mumofbknq, Thank you for the positive review and for highlighting the great service from Michelle, Helen and Brett. We're fortunate to have so many wonderful Ambassadors who all genuinely care about our guests and their time in Auckland. Chef Marty and his team at La Maree will be delighted to know that you enjoyed your dining experience, likewise our Club Millésime will be touched to know that they exceeded your expectations. We hope that it is not long until your next stay. Best wishes for this New Year. Kind regards, Stephen Gould General Manager
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rossmY9589VU wrote a review Jan 1
Katikati, New Zealand21 contributions26 helpful votes
We love staying here. Its close to everything. The staff are always friendly and very helpful. The rooms are lovely and the bed is excellent. TV is in a funny position but we hardly watch it so no real drama. The restaurant is excellent.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 2 weeks ago
Bonjour rossmY9589VU, Thank you for the five star review and we're delighted to read that you loved your stay. We look forward to welcoming you back soon. Sincerely, Stephen Gould General Manager
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peterwI3040OB wrote a review Dec 2021
Auckland Central, New Zealand72 contributions12 helpful votes
Booked a one night family stay cation. Had two separate rooms, used valet parking, had dinner and breakfast in the restaurant. Also used the lounge. Check in was effortless and the rooms very clean and tidy. We made use the lounge and found the food and drink to be excellent. The dinner was amazing and we were very impressed with the quality of the food. A very pleasant sleep and breakfast and check out in the morning. Again the food and service was excellent. This is our third stay at this hotel and each time it gets better.
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Date of stay: December 2021
Location
Cleanliness
Service
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 3 weeks ago
Bonjour peterwl3040OB, Thank you for the positive review. I can see that you utilised a lot of our facilities and it's nice to know you made the most of your stay. It is especially pleasing to read the great comments about the service provided from our team. We look forward to welcoming you back for your 4th stay some soon... and many more after that as well. Kind regards and best wishes for the festive season, Stephen Gould - General Manager
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Rajat A wrote a review Dec 2021
Manukau, New Zealand6 contributions
I booked this hotel to stay with my friend as we were meeting after a long time due to restrictions of lockdown. He drove down from the New Plymouth to catch up. From the time of checkin till the checkout everything was really smooth. The staff knows what they are doing. I was checked in by Madison who was very friendly and nice to talk to. The highlight of our stay was the room that had an amazing view of marina, we were given a complimentary upgrade. I would to give special thanks to Angel who organised this. She is super polite, professional and helpful. She also arranged a platter and a bottle of wine for us which my friend and myself enjoyed in. I would always like to stay in this hotel moving forward due to the luxury and the customer service provided here. Thank you to the entire team of Sofitel, you guys are doing a wonderful job :)
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Date of stay: December 2021Trip type: Traveled with friends
Helpful
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 3 weeks ago
Bonjour 850rajata, I appreciate the time you have taken to write such a detailed review. Thank you for all of your kind comments and for highlighting the efforts of Angel. I will be sure to give Angel praise for her efforts - she does care so much for our guests and her actions represent the service culture we strive to deliver with every guest. Hopefully it isn't long until we have the pleasure to welcome you and your friend back to Sofitel Auckland Viaduct Harbour. Best wishes for a fun filled festive period, Stephen Gould - General Manager
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GP102XP wrote a review Dec 2021
1 contribution
We had a fabulous time. The service was excellent and the restaurant fantastic. The food was to die for and wine selection complimented the meal To a “T”. Thanks to Helen, Brett & Sachin for making our weekend memorable!
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Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 3 weeks ago
Bonjour GP102XP, We are delighted you had a fabulous time with us and enjoyed the service and La Maree restaurant. Our new Culinary Director - Chef Marty, has been a welcome addition to an already talented kitchen brigade and it's really nice to see that your restaurant experience was so positive. I'll be sure to recongise Helen, Brett and Sachin for their efforts. Thanks for the great feedback and best wishes for a joyous festive period, Stephen Gould - General Manager
Read more
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PRICE RANGE
$160 - $332 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
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Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include St. Helier's Bay (0.1 miles), Viaduct Harbour (0.06 miles), and Auckland Fish Market (0.3 miles).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have airport transportation?
Yes, Sofitel Auckland Viaduct Harbour offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city center?
Yes, it is 0.4 miles away from the center of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.