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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
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Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 75 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Marina View
Languages Spoken
English, French
3561Reviews51Q+A100Room tips
Traveler rating
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Popular mentions
Lotte wrote a review Aug 3
Auckland Central, New Zealand83 contributions47 helpful votes
The staff are amazing here especially Brett In club lounge what a host top class. If you're looking for privacy do book a high floor harbour view. Nice spacious room , felt very welcomed and at home. There were a few very small concerns with stay .However the the gracious dm saw to these.Food in la Maree was awesome ..highly recommend .The weekly a la carte breakfast was faultless. Will be back . Thanks for making our birthday more special .Rooms are nice and have good decor however I can see signs of some refresh needed to maintain the top standard.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour
Responded today
Bonjour MadsenCo, Thank you for taking the time to provide us with your fantastic feedback about your most recent stay. I am delighted to hear you had a wonderful stay and enjoyed our beautiful Waitemata Harbour views and excellent service from our friendly and helpful ambassadors, especially Brett who is a true gem of Sofitel Auckland. I will make sure I pass on your lovely comments to all of our ambassadors as it serves as encouragement. Thank you once again for sharing your experience and all of the support and I hope to welcome you back again soon. Kind regards, Dakotah Bishop Front Office Manager
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JanBCairns wrote a review Aug 2
Cairns5 contributions1 helpful vote
Although the hotel is a bit dated, the location make it perfect, overlooking the harbour and close to everything, all the staff were so friendly and helpful it made our stay even better, great breakfast at Giraffe downstairs, room with a harbour view is a must
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021Trip type: Traveled as a couple
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Response from Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour
Responded today
Bonjour, Thank you for taking the time to provide us with a wonderful review. I am pleased you enjoyed your stay and hope we welcome you back again soon. Kind regards, Dakotah Bishop Front Office Manager
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Tourist28479780672 wrote a review Jul 2021
5 contributions2 helpful votes
There are so many people to thank at this hotel all staff were great. Special thanks to the two guys in the Sofitel Club Lounge (great job). The bed was just how my wife and I like a bed. Cleaning staff did a great job. Breakfast was good. This Sofitel has improved so much since our last visit and that was pretty good this was better. Well done all.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour
Responded today
Bonjour Tourist28479780672, Thank you for taking the time to provide us with your feedback on your recent stay. It brings me great joy to hear you enjoyed every aspect of your stay and especially the wonderful service from Brett and Chez in the club lounge who are true superstars of the Sofitel family! I will pass on your kind feedback to all of our ambassadors as it serves as encouragement to do what we do everyday. Thank you once again for your support and I look forward to welcoming you back again, hopefully soon! Kind regards, Dakotah Bishop Front Office Manager
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Tracey S wrote a review Jul 2021
Sydney52 contributions44 helpful votes
My husband and I stayed here for a night on our honeymoon. The facilities were great, right down to the Dyson hairdryer in the rooms. We had a couple of drinks in the bar which had a great vibe on a Saturday night and dinner at the restaurant. The restaurant food was faultless and we have to mention the staff member looking after us, Paramee. She was so lovely and attentive and while all staff were friendly she was the stand out of our stay. The location is also excellent. An easy walk to two different restaurant/bar precincts along the water. The only minor downside was our room was a little noisy from revellers on a Saturday night. Not all rooms would have this issue though.
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Date of stay: June 2021Trip type: Traveled as a couple
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Response from Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour
Responded today
Bonjour Tracey S, Thank you so much for taking the time to provide us with your wonderful review of your most recent experience. I am delighted to hear you had an excellent stay and enjoyed our harbour location and the dedicated service. I will pass on your lovely comments to Paramee as she will be so pleased to hear she had such an impact on your stay. Thank you again for sharing your experience and I hope to welcome you back to the hotel again soon. Kind regards, Dakotah Bishop Front Office Manager
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Lesley J wrote a review Jul 2021
Christchurch, New Zealand35 contributions3 helpful votes
Sofitel Auckland Viaduct Hotel is a hotel I keep going back to. Service, comfort and amenities second to none. It's also central so easy walking into town and restaurants in the area. The staff are always so friendly and helpful too - nothing is a problem.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour
Responded today
Bonjour Lesley J, Thank you for taking the time to provide us with your wonderful review. It is always a pleasure to have you return with us and I am delighted to hear you appreciate the friendly and helpful service from our dedicated ambassadors. I will pass on your lovely comments to them all. Thanks again for your sharing your experience and I look forward to welcoming you back again soon. Kind regards, Dakotah Bishop Front Office Manager
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PRICE RANGE
$160 - $332 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
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Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.06 miles), Auckland Fish Market (0.3 miles), and Wynyard Quarter (0.2 miles).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have an airport shuttle?
Yes, Sofitel Auckland Viaduct Harbour offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city center?
Yes, it is 0.4 miles away from the center of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.