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Bianco off Queen

Traveler (246)
Room & Suite (116)
Dining (2)

About

#62 of 69 hotels in Auckland Central
Location
Cleanliness
Service
Value
Whether travelling to Auckland for business or pleasure, Bianco off Queen serviced apartments offer the perfect location for your stay. Superbly positioned within minutes of Auckland ’s business, retail and entertainment districts. This is a serviced apartment hotel that will exceed expectation.All of Bianco off Queen’s spacious studio, one, two and three bedroom apartments feature fully equipped kitchens, washing machines & dryers and large balconies. Limited onsite car parking is available.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Self-serve laundry
Washing machine
Parking
Free internet
Wifi
Public wifi
Paid internet
Internet
Shops
Express check-in / check-out
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Room features
Non-smoking rooms
Desk
Private balcony
Safe
Iron
Coffee / tea maker
Flatscreen TV
Bath / shower
Kitchenette
Microwave
Refrigerator
DVD / CD player
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Chinese, Hindi
800Reviews
11Q+A
100Room tips
Traveler rating
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  • 174
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Popular mentions
We stay here for 4 nights with my family. First impressions seemed ok but then everything started to break. 2 of the blind pull cords were broken, TV didn't go and we had to call reception who swapped it. TV in bedroom didn't even go at all. Used the dryer and it blew all the fuses in our room so we had to take all our wet washing downstairs. Last morning went to shut window and the catch came off in our hands. Bathroom walls had dirty marks all over them. Parking was a extra charge for guests which I wasn't too impressed with. Size of the room was great for us but maintenance needs to be looked at in this room. There was no compendium to show what the premise had to offer or what was local to the establishment. F how to contact essential services. Don't believe this should be a 4 star rating.
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The description of ‘spacious’ is hilarious. A prison cell is more spacious. Deadbeats live in the complex and surrounding buildings boozing and yelling all night. Cockroaches were evident in our unit and one night we were evacuated with no roll call or organisation. The reception oversold parking spaces and the car park is ok if you have a smart car or similar. Never again.
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This motel has a 4-star rating on booking.com. When we arrived we immediately noticed that the apartments were in a very rough area, and appeared dirty and unkept from the outside. We learnt from staff that the building has council owned apartments throughout (commission housing). The check in staff were friendly and accommodating. We requested to see our room before checking in...the 2 bedroom apartment looked clean and modern. However we chose not to stay there as we felt unsafe. The staff assured us that it was safe. But we wouldn’t have felt comfortable walking around the area at night, and the public housing amongst us wasn’t ideal. Booking.com did not have this in their accomodation description which was very deceiving.
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Don’t bother unless you plan on going out all night and not sleeping. The apartments around the hotel are full of people who clearly do not care at all about their neighbours and play loud music, shout and vomit all night. The room was not very clean despite us having to wait a long time to check in because they were ‘still cleaning’. The location is good and very close to central Auckland but seriously it’s best to pay a bit more and stay somewhere you can actually sleep. Also there is no air con.... I can’t remember the last time I stayed anywhere and there was no air con... it must be HORRIBLE in summer as it’s so loud, you would NOT want to have the window open. In short... DONT DO IT.
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I agree with the other reviews that this place is very much getting tired and the website photos are somewhat misleading, but that said, it was clean and the staff were very helpful. You could easily pay more for a worse hotel in central Auckland.
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Response from BiancoOffQueen, Manager at Bianco off Queen
Responded May 21, 2019
Kia ora Jesseliz, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are pleased to hear that were happy with the cleanliness of the rooms and the friendly staff. We know that some of the rooms are in need of an upgrade and we are in the middle of a makeover for some rooms. We look forward to seeing you again in the near future, once again thank you for your time. Sincerely, The Management at Bianco
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PRICE RANGE
$67 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bianco off queen hotel auckland central, bianco off queen auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
177
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