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Four Points by Sheraton Auckland

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396 Queen Street Main Reception Entrance 110 Mayoral Dr, Auckland Central, Auckland 1010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (185)
Room & Suite (61)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Auckland
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 73 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travelers' Choice
Four Points by Sheraton boasts an ideal location in Auckland, New Zealand's Auckland Arts precinct with Queen Street, the shopping hub of Auckland, on the door step. The hotel offers uncomplicated comfort with 255 modern rooms and suites, boasting signature benefits including Four Comfort BedTM, free WiFi and bottled water. You'll also find great food and local craft beers at the Queens Head Bar & Eatery.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Car hire
Conference facilities
Banquet room
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Bottled water
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
French, Spanish, Chinese, German and 1 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
221Restaurantswithin 0.3 miles
37Attractionswithin 0.3 miles
296Reviews13Q+A26Room tips
Traveler rating
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Popular mentions
Amyb wrote a review Nov 15
4 contributions
Well I had a fab 2 weeks here , staff in hotel friendly and helpful. Room very clean outstanding view from room . NZDF and the Army were also great they helped with walks and questions about leaving quarantine always happy to help . I had plenty of books and wifi was great as well . Plenty of TV channels to chose from . I used Uber eats a couple of times . Food was fine I’m not sure about any specific requests so I cannot comment but I did get a plain omelette when I asked . The outdoor exercise place is rather small compared to other hotels but was fine at 4 am . This is well run and managed quarantine facility and NZ is doing well 😀
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Date of stay: November 2020Trip type: Traveled solo
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Colin F wrote a review Apr 2020
Reading, United Kingdom74 contributions37 helpful votes
I’ve stayed at this hotel many times and as a Bonvoy Ambassador am generally looked after very well. My stay this time was scheduled for three weeks but could be extended to seven or even longer because of the lockdown. I just wanted to say that the staff have been friendly, helpful and professional. They are doing everything they can to make my time here as pleasant as possible. It has a difficult time for Staff and guests but the staff have been excellent. Well done!!
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Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
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Ted wrote a review Apr 2020
Chapel Hill, North Carolina3 contributions2 helpful votes
The upstairs bar and lobby level restaurant were both slow and made mistakes. The most frustrating were false charges for beers that we saw on our check out bill. I stood there at the lobby check out for over 20 minutes watching them go through EVERY receipt from the night before at the rooftop bar. They could not find receipts because I knew I had not made the purchases. Finally, instead of believing me, they began again to go through a stack of receipts desperately searching for a charge that we not there. Eventually my driver was there and I had to leave. They said they would call me....but of course never did. I left with them owing me $48. I'll never get it back.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from stamklongvessa, Front Office Manager at Four Points by Sheraton Auckland
Responded Apr 1, 2020
Thank you for choosing to stay at the Four Points by Sheraton Auckland and providing your honest feedback on the Guest Satisfaction Survey. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary actions are taken to minimise and eliminate the issues moving forward. Once again, we thank you for your honest feedback and I hope you stay safe at this unprecedented time. Sincerely, Stam Klongvessa Front Office Manager Four Points by Sheraton Auckland
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honest wrote a review Mar 2020
Burnaby, Canada54 contributions73 helpful votes
The Four Points hotel is well situated for sight seeing purposes. The rooms are nicely appointed but small (European size). We found the staff to be less than professional. We returned at 4:00 pm and found our room had not been cleaned. It took a few calls and another hour before housekeeping came. No apologies. On another occasion we were approached by a hotel staff member who tried to sell us a city tour after we had stated we were going to book a Hop/on Off. Made us wonder if there was a kickback involved. We found the congierge did not have much knowledge of the area. Sent us the wrong way when we asked for directions. However, we will give kudos to the chef as the food in the hotel was excellent. We would not recommend staying in this hotel
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Date of stay: March 2020
Rooms
Cleanliness
Service
3 Helpful votes
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Response from SamanthaS5009, Manager at Four Points by Sheraton Auckland
Responded Mar 25, 2020
Dear Louise T Thank you for taking the time to share your experience at The Four Points by Sheraton Auckland. We pride ourselves in ensuring our guest satisfaction and strive to provide the highest level of service to our guest, however it appears to me that at this occasion we fell short of the mark .Please allow me to apologize for the experience you had with us. This is certainly not the level of Customer Service we are known for and I have shared your comments with the respective team in an effort to improve. I am delighted to know that you like the food in our restaurant and have passed your compliments to the chef. Once again, thank you for your valued feedback. If you wish to discuss this further, please feel free to contact me directly. Amit Upasani Duty Manager amit.upasani@fourpoints.com
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lovinglife5702 wrote a review Mar 2020
Whistler, Canada11 contributions7 helpful votes
We just got home after spending 8 nights at the Four Points Sheraton Auckland. We were well looked after while we waited to get a flight home during this unsettling time. The hotel was in a great location, rooms were modern and c comfortable but it's truly the staff that made the difference. It was a tense time waiting to see if flights were still going out. We literally camped out in the hotel with small outings to get fresh air. The staff was so friendly, helpful, professional and compassionate. The food at Queens Head Grill was top notch. We want to say thank you for making such a difficult time easier. The SkyBus to the Airport is literally outside their Queen Street exit. I will be back. If you get a chance to stay there, please be generous with your gratuities these people have taken a pay cut to keep more staff working.
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip: Try a higher floor - the views are amazing
See more room tips
2 Helpful votes
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PRICE RANGE
$115 - $255 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
255
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Frequently Asked Questions about Four Points by Sheraton Auckland
Which popular attractions are close to Four Points by Sheraton Auckland?
Nearby attractions include Great Escape (0.3 miles), Escape Masters (0.2 miles), and Albert Park (0.3 miles).
What are some of the property amenities at Four Points by Sheraton Auckland?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Four Points by Sheraton Auckland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Auckland?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Auckland?
Yes, valet parking is available to guests.
What are some restaurants close to Four Points by Sheraton Auckland?
Conveniently located restaurants include Fondou Cafe, Ela Cuisine, and Remedy Coffee.
Are there opportunities to exercise at Four Points by Sheraton Auckland?
Yes, guests have access to a fitness center during their stay.
Is Four Points by Sheraton Auckland located near the city center?
Yes, it is 0.3 miles away from the center of Auckland Central.
Are any cleaning services offered at Four Points by Sheraton Auckland?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Auckland offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Four Points by Sheraton Auckland?
The staff speaks multiple languages, including Spanish, French, German, Chinese, and Malay.