The hotel is in a superb location but is tired and needs updating. The reception staff are uninterested. The restaurant johnny Sausage cannot be booked via reception, is unmanned during the day and doesn’t answer the phone pus you cannot book online. No priority is given to hotel guests.
Staying here right now. Front desk staff member that checked us in could not have been more unfriendly/unwelcome/cranky. I have no idea why she works in customer service when she clearly does not want to be here. I get they are short staffed, but room is not clean, floors were filthy, we had black feet within a few minutes of walking around the room. I mopped the floor myself with a wet towel. This is unacceptable when paying close to $450 a night for basic room with mould in the bathroom. I hope it gets better.
I guess my expectations had been tempered by reading reviews of the hotel so I arrived thinking it was going to be terrible but actually quite enjoyed our stay. Our rooms were definitely better than the others ( most expensive too) and they were large and clean. Like most places you could tell more staff were needed but hopefully that will change as more backpackers arrive. I’m 52 but quite liked the Sunday doof doof lawn party and it was a friendly crowd. The grounds had fantastic views of the mangroves and beach. If I were to moan about anything it would be the cleanliness of the grounds - table clearing and room service stuff like towels etc lying around too long. Thank you and fingers crossed you get more staff to give you a hand soon.
We enjoyed our stay at the Mangrove. Elizabeth in reception was fabulous and very pleasant. Options for variety in the restaurant was limited when we stayed for 10 nights. Room was clean and spacious. At times buying a coffee was challenging if there was only one person at the bar, so we worked around that. Nice location and walking distance to China Town and Town beach.
We only had dinner at this hotel. It was packed as it was one of the Stairway to the Moon nights. Service was therefore rather slow, but the setting was beautiful. Limited menu. Food orders are taken at counter, then you have to line up again for drinks. Bottles of water were in a fridge and it was just ‘help yourself’.
Large rambling hotel overlooks tidal estuary, large gardens ,outside bars, very relaxed. Rooms are comfortable, we were one level up, modernised, good showers, great little coffee maker in room, handy to town, great fro viewing Stairway to the Moon,
Went for early dinner so we could enjoy the view. Amazing spot, very chilled, great cocktails and food was ok but not extensive for vegetarians. Grab a table and chill out! Nice beer selection and great chilled out vibe overall. Def recommend it.
Went here for Lunch on a not so good day. Unfortunately had to eat inside due to rain. The views look incredible. We ordered pizza and chips and was excellent. The meals took some time and the wait staff apologized saying there was a power outage. Look forward to returning when the weather is better.
I don’t usually write negative reviews but saw that this place hasn’t been reviewed since 2020 so thought an update may be necessary if you’re after good food for lunch and dinner. Breakfast here was good but if you’re after a nice meal for lunch and dinner don’t go here. It’s expensive, lacks flavor and just overall disappointing. However if you’re after a good cocktail and nice view this is the place to go.
The restaurant does not take bookings and we were there at 5.30pm and all the outdoor seating as well as the window tables indoors were taken up. Ordering of food is outside at the bar. If you wanted cocktails, you had to queue again at a separate counter. The mains were beautifully presented and came with ample sides. However, the porterhouse steak was overcooked (asked for medium rare) and rather chewy and the kingfish overcooked and a tad dry. The beef ribs was the only one that was done well and delicious. We were here to celebrate my husband's birthday and disappointed there was only one dessert on offer - banana and date choc brownie. Thankfully, it was rather nice although we could do more with the salted caramel sauce. We asked for the dessert to come later and one of…