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Mercure Broome

Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
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459 Reviews from our TripAdvisor Community

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Showing 442: English reviews
Rowville
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The room was clean, quiet and comfortable.It looked as if it had been part refurbished.(new bedspreads and curtains) Bathroom was clean enough but could do with updating.The hotel is in a good location , a short walk to Chinatown and overlooking a park. The hotel is much larger than it appears at first sight.We stayed one night prior to a... More 

Helpful?
Thank gerardelizabethb
Craig K, General Manager at Mercure Broome, responded to this review

Dear gerardelizabethb, Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and hope you enjoyed your tour as well. Thank you again for your feedback and we hope we can welcome you back to Mercure Broome when next up this way. Kind Regards, Craig Kelmar... More 

Southern Cross, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Walked into room curtains falling off tracks, couldn't even close them properly, paint off walls the bed may as well have been a plank of wood shower head and taps all rusted out and dirty stains all over bathroom. The best part about the room was the picture on the wall.

Helpful?
Thank Carmel R
Craig K, General Manager at Mercure Broome, responded to this review

Dear Carmel, Thank you for taking the time to tell us about your recent stay at Mercure Broome and do apologise that we fell short on the standards you come to expect from a Mercure and will share your comments with our Chief Engineer and the management team to ensure we focus on key areas such as the room quality... More 

Travelers are raving about these Broome hotels

Halls Creek, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The room had no call register to reach reception etc or the restaurant the disappointment was the food at the restaurant and after having asked for it to be delivered to my room it went to the wrong room. By the time it got to me it was not worth eating

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank landsbergroseline
Craig K, General Manager at Mercure Broome, responded to this review

Dear landsbergroseline, Thank you for taking the time to tell us about your recent stay at Mercure Broome and do apologise that we fell short on the standards you come to expect and especially with our service and food in the restaurant. I will share your feedback with our Food & Beverage team to ensure we action accordingly. Thank you... More 

Perth, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Really nice rooms, overlooking the pool with a private entrance. Roomy bathroom with a great shower. Walking distance to Matso brewery and the water. Just down the road from the weekend markets and town.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Natalie B B
Craig K, General Manager at Mercure Broome, responded to this review

Dear Natalie, Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the room. We are located in a great location too overlooking Roebuck bay and just across the park from the famous Matso Brewery!. Thank you again for your feedback and we look... More 

Western Australia, Australia
1 review
1 of 5 stars Reviewed 1 week ago via mobile

After receiving poor phone manner and being placed on hold for lengthily times I had pre-conceived notions for what I was to expect entering this facility. Upon arrival the quality of the room we recorded was very poor (rundown and old) with amenities not working. Left immediately and insisted on a full refund. Definitely not a 4 star hotel.

Helpful?
Thank GeorgiaMain
Craig K, General Manager at Mercure Broome, responded to this review

Dear GeorgiaMain, Thank you for taking the time to tell us about your recent stay at Mercure Broome and do apologise that we fell short on the standards you come to expect from a Mercure and am disappointed to hear about your experience and will be following up with the team accordingly. Please do not hesitate to contact me directly... More 

Perth
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very comfortable stay for a work trip, friendly helpful staff at check-in and during the course of our stay. Convenient location for our work trip requirements. Would stay here again when next in Broome.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Jeffifer82
Alexis H, Front Office Manager at Mercure Broome, responded to this review

Hi Jeffifer82, thank you very much for your review. I am glad that you enjoyed your stay with us and we are looking forward to having you with us on your next stay. Kind regards, Sabrina Lorenz Front Office Manager More 

Australind, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We decided on a third floor room with bay views, and this was a great choice, views and plenty of birds in the park below. We dined at both restaurants and had room service, and all were good. The Mercure was a great base for a wonderful break.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Stevej7448
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Steve, Thank you for your review of the Mercure Broome. Great to hear that you enjoyed your stay and we hope to see you again! Kind regards, Alexis Hvalgaard General Manager More 

Townsville, Australia
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great location - very convenient to China Town and Town Beach. Nice overall experience with very friendly and helpful staff. Problems with allocated room sorted out without problems. Happy to recommend for future guests.

Review collected in partnership with Accorhotels.com

Helpful?
Thank randrtownsville
Alexis H, General Manager at Mercure Broome, responded to this review

Dear randrtownsville, Thank you for taking the time to review your recent stay with us. It's great to hear you enjoyed your visit and we hope to see you again if you are ever back in Broome. Kind regards Alexis Hvalgaard General Manager More 

Brisbane, Australia
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are Accor club members so I guess Mecure in Broome had priority. Disregarding that, we found the hotel to be a well cared for about 3 plus star hotel. It has great facilities with two big pools and plenty of parking. The rooms are nice and modern with a really good(and big!!) shower. The location is fine with a... More 

Helpful?
Thank trevor1949
Alexis H, General Manager at Mercure Broome, responded to this review

Dear trevor1949, Thank you for your continued loyalty to Accor Hotels and your kind review of the Mercure Broome. We hope to see you again soon! Kind regards, Alexis Hvalgaard General Manager More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Very poor customer service, free wifi was extremely slow and kept dropping in and out. Not much sercure parking so some nights had to park on the street not very good if you have valuables in your car. Would of changed hotel but it was paid in advance, there are much better places to stay around broome.

Helpful?
Thank jaredr91
Alexis H, General Manager at Mercure Broome, responded to this review

Dear jaredr91, Please accept my sincerest apologies for the problems you experienced during your stay - this is most certainly not the level of customer service we strive to provide and I will ensure your feedback is addressed with our department managers. Kind regards, Alexis Hvalgaard General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Inn Continental Broome is set between a vast red desert and azure blue sea, Just walking distance from the heart of Broome, and only 10 minute drive from the spectacular pristine white sands of Cable Beach, making the Mercure Inn Continental Broome the ideal location to explore Broome and it’s surrounds. ... more   less 

Additional Information about Mercure Broome

Address: Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
Location: Australia > Western Australia > Kimberley Region > Broome
Price Range: $84 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Broome 4*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Travelocity, Hotels.com, Hotwire, Odigeo, Priceline, Agoda and HotelTravel.com so you can book your Mercure Broome reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Broome Hotel Broome
Mercure Hotel Continental Broome
Accor Hotel Continental Broome
Hotel Style:
#8 Luxury Hotel in Broome
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