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Grand Mercure Melbourne Docklands

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Grand Mercure Melbourne Docklands
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568 Reviews from our TripAdvisor Community

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Showing 561: English reviews
Taree
1 review
4 of 5 stars Reviewed 2 days ago NEW

Although the apartment was great and the location was excellent the service was very poor and caused a number of problems. I booked the Grand Mercure Apatments and at no time was I told that the Reception is in The Sebel. The when we finally found it the staff were terrible. Clearly untrained and confused. They have no sense of... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank jo-annel222016
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in a one bedroom apartment on a high floor with a great view overlooking docklands. The apartment was clean, well laid out and the kitchen contained everything we needed for a few days stay. It is a bit hard to find the reception area as there are a few buildings in this complex. We had a package that... More 

Helpful?
Thank Chris R
Brisbane, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

If you want to stay in Melbourne in an apartment style room, this is the spot. I loved staying here as it is a short walk from Melbourne center but being in the docklands you get the nice walks. The room is perfect. You have laundry and basically a full kitchen (even a sandwich toaster). Love this place and think... More 

Helpful?
Thank jvkcbrisbane
Darwin, Australia
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Always stay here when travel to Melbourne as great location and great place to get a good nights sleep. Everything is a walk away and if you are here for the football you can walk or tram. Not to mention eatery's on your door step.

Review collected in partnership with Accorhotels.com

Helpful?
Thank 374ComingHome
Darwin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2016

After many years staying at this property always great to return - no complaints and suits our family with tram stops, etihad stadium, restuarants and harbour town just at the doorstep not counting the magnificient view from our 3 bedroom apartment we couldn't ask for a better stay anywhere. We are planning another stay in October 2016

Review collected in partnership with this hotel

Helpful?
1 Thank sandrall2016l
Antony R, Operations Manager at Grand Mercure Melbourne Docklands, responded to this review

Hi sandrall2016l, Thank you for taking the time to review your stay with us, I'm pleased to see you are still enjoying your stays with us and it is our absolute pleasure to look after you each time you stay at the hotel. We look forward to continuing to welcome you back to the hotel. Kind regards, Antony More 

West Wyalong, Australia
1 review
5 of 5 stars Reviewed June 8, 2016

We stayed here for two nights. It's a great location. We were greeted by very friendly staff. The three bedroom apartment was wonderful. Huge!! It had everything we needed and was comfortable. We had a balcony looking over the bay. The tram was conveniently across the street from us. We took the city circle tram or you could easily walk... More 

Review collected in partnership with this hotel

Helpful?
Thank vickig775
Antony R, Operations Manager at Grand Mercure Melbourne Docklands, responded to this review

Hi vickig775, Many thanks for your feedback, it's great to see you enjoyed the stay and rated the experience a full 5 stars. I will share your feedback with the whole team here, and we look forward to welcoming you back again on your next visit to Melbourne. Kind regards, Antony More 

Brisbane, Australia
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 22, 2016

We rented a 2 bedroom, 2 bath unit with water views in Docklands. We found the street address but there were no signs or any information on our paperwork that we were to go to the Sebel reception desk to check in and get directions to the hotel building and our room. It took us 15 minutes of walking around... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank flower_rose38
Antony R, Operations Manager at Grand Mercure Melbourne Docklands, responded to this review

Hi flower_rose38, Many thanks for your feedback, I appreciate you sharing your experience with us and do apologise that the stay wasn't up to our usually very high standards. With regards to signage, it is not our intention for people to be lost when coming to the Docklands, and we do have signage both on the front of the hotel... More 

Townsville, Australia
2 reviews
4 of 5 stars Reviewed May 16, 2016

Great Location. Modern apartment with fresh modern furnishings. Close proximity to public transport including tram lines. Walking distance to Docklands Shopping Centre and Melbourne Star Wheel. Convenience store with bottle shop conveniently placed across the road.

Review collected in partnership with this hotel

Helpful?
Thank Seim0n
Antony R, Operations Manager at Grand Mercure Melbourne Docklands, responded to this review

Hi Seim0n, Thank you for sharing your feedback with us, it's great to see you enjoyed your stay and our wonderful Docklands location. I do hope to welcome you back to the hotel again in the future. Kind regards, Antony More 

1 review
4 of 5 stars Reviewed May 14, 2016 via mobile

3-bedroom apartment. Great view of the harbour and central to all necessities. Very spacious, excellent wrap around balcony. Great for a quiet weekend with a few pizzas, cold beers and a poker game. Perfect for 6, sleeps 11 comfortably.

Helpful?
Thank ahyssoli
Antony R, Operations Manager at Grand Mercure Melbourne Docklands, responded to this review

Hi ahyssoli, Many thanks for your review, I am glad you enjoyed your stay and all of the local offerings here at the Docklands. We hope to see you again soon. Warm regards, Antony More 

Jervis Bay, Australia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 2, 2016 via mobile

Wow! We stayed in a 3 bedroom apartment and it was spectacular! The start were accommodating with fitting our guests in! The apartment was clean and has everything we needed! Just a short stroll from tram station is was perfect! Will Definitely stay again!!!

Helpful?
1 Thank AGHoughton
Antony R, Operations Manager at Grand Mercure Melbourne Docklands, responded to this review

Hi Amy H, Thank you for taking the time to review your stay, I am pleased to see you enjoyed your stay with us and that your 3 bedroom apartment was spectacular. We look forward to welcoming you back again on your next visit to the Docklands. Kind regards, Antony More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The waterfront Grand Mercure Apartments Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 

Additional Information about Grand Mercure Melbourne Docklands

Address: 18 Aquitania Way | New Quay, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range: $132 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Melbourne Docklands 4.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands
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