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Arrow On Swanston

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Traveler (78)
Room & Suite (27)
Pool & Beach (1)
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Overview
  • Excellent10%
  • Very good38%
  • Average28%
  • Poor10%
  • Terrible14%
Travelers talk about
“tram stop”(54 reviews)
“free tram zone”(17 reviews)
Internet
Air Conditioning
Non-Smoking Rooms
Fitness center
Kitchenette
Wheelchair access
Laundry Service
3 Star Hotel
All hotel details
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Reviews (305)
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43
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28
107
80
32
43
Show reviews that mention
All reviewstram stopfree tram zonequeen victoria marketsserved its purposemelbourne central stationseparate roomssmall kitchenettetwin roomstreet mallconvenience storemelbourne museumcbd areastaff at receptionreception areawould definitely stay here againwithin easy walking distancebed was very comfortable
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1 - 5 of 290 reviews
Reviewed 2 weeks ago via mobile

Right next to tram line, very quiet, clean room of reasonable size and amenities. Had to pay for wifi so I didn't bother, paid $100 deposit which was easily returned for damage, I'm guessing. The main downside was the bed, could feel the springs and...More

Thank Alice R
Reviewed March 6, 2018

Excellent position with great amenities and very clean and central Melbourne. Bedding was comfortable, staff helpful, transport right outside of hotel. Beds were just right and there was no street noise.

Thank Annemarie M
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded March 11, 2018

Dear Annemarie, Thank you for staying with us. We are glad that you enjoyed your stay. Thank you for the outstanding feedback. We hope to see you again in the near future. Kind Regards,

Reviewed March 4, 2018

This hotel appears to cater for international students. Our apartment was quite clean and spacious although generally a no frills hotel. The hotel foyer is currently undergoing a renovation so the current reception desk looks like a large cupboard. The majority of staff could not...More

Thank Mary C
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded March 11, 2018

Dear Mary, Thank you for staying with us. We apologise for all the inconvenience caused during your stay. Your feedback is valuable to us. Rest assured that we will take actions on it. Thank you and we hope to see you again in the near...More

Reviewed January 25, 2018

Booked my room back in August 2017. When i landed in Melbourne I was contacted by the hotel to inform me that the reservation was not guaranteed due to issues with the card. The card had more than enough funds to cover the cost of...More

Thank Ashleigh D
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded January 30, 2018

Dear Ashleigh, Thank you for taking the time to write a feedback. Please accept our sincere apology for the inconvenience caused. As per the cancellation policy, bookings must be prepaid 7 days prior to the arrival date. As it was a peak period (Australian Open),...More

Reviewed January 24, 2018

The apartmennt we were allocated was pretty disgusting: 1. it was not cleaned prior to our arrival- the surfaces were dirty, the cuppboards and draws were covered with hair (not ours) and pills were left behind. Despite complaining there was no improvement. We were left...More

Thank linzi453
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded January 30, 2018

Dear Linzi, Thank you for taking the time to write a feedback. Please accept our sincere apologies for all the inconvenience caused. We are currently in the process of refurbishment, we hope that once the entire property is newly renovated, we can be able to...More

View more reviews
About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Hotel Amenities
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Details
Price range
$77 - $127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$77 - $127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (78)
Room & Suite (27)
Pool & Beach (1)
Business Center & Event Rooms (3)
Questions & Answers
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mcr4evanow1
January 2, 2018|
Answer
Response from Lenny T | Reviewed this property |
It's AUD18 per day if I can still remember correctly.
0
Votes
Jade1109
December 28, 2017|
AnswerShow all 5 answers
Response from milkmeister | Reviewed this property |
$100 when I stayed there. They should have had to pay ME a bond for staying there...
2
Votes
CherasLawrence
December 18, 2017|
Answer
Response from crazee4food | Reviewed this property |
I think if you inform the hotel in advance of your ETA, I'm pretty sure they will assign staff to be on duty to assist with your check in.
0
Votes
Room Tips
"dont stay here"
Read review
"Don't get a studio apartment!"
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"There are plenty of options in the city, which would be better than this place."
Read review
"We stayed in a room that was by a laneway and Swanston street. A bit noisy, but we didn't mind."
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