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Crown Promenade Melbourne

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#24 of 158 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
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Crown Promenade Melbourne
Crown Promenade Melbourne
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2,282 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Promenade Melbourne
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Showing 2,190: English reviews
Traralgon Vic
Reviewed February 8, 2016 via mobile

We've been staying here on and off for years now and the Promenade never disappoints. I feel very much at home everytime I come here. If you're driving it's always a breeze to get in & out of. The staff from the valets to the cleaners are genuinely friendly always greet you with a big smile. Rooms are luxurious &...

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Helpful?
Thank purc77
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate your return patronage and glad to know that “the Promenade never disappoints” and that each stay we can make you feel at home. To read that the team at all points of contact with you were “genuinely friendly, always greet you with a big smile”...

Reviewed February 5, 2016 via mobile

We stayed this week for a couple of nights as we were attending a concert and in general having a shopping trip. We arrived super early on Tuesday to which we were greeted by the bell men who stored our bags without hassle... we then pre-checked in and dealt with the lovely Andrew who was an absolute pleasure to deal...

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1Thank Sian G
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for the outstanding 5 star review! We were pleased to learn you had an excellent stay with us and that Andrew, our Front Office Attendant, made such a positive impression on you. We will make sue he receives the recognition he deserves for providing such excellent service. As you’ve mentioned many of our rooms have excellent views either...

Geelong, Australia
Reviewed February 3, 2016 via mobile

We took the kids to Melbourne to view the Myer Windows and see all of the wonderful xmas displays on offer. Crown Promenade was just fantastic as a venue for everything we wanted to do. An early morning swim each day, followed by an extensive breakfast catering to all of our needs. Easy access to the city and close enough...

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1Thank Jude M
Reviewed February 2, 2016 via mobile

I've stayed in a lot of different hotels in Melbourne and this was one of the best. On the higher end of the scale in terms of price, the promenade forms as 1 of 3 of the crown properties and the cheapest to stay in if staying at the casino is what you're looking to do. Centrally located to the...

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Thank Monica C
Brisbane, Australia
Reviewed February 1, 2016

Lovely hotel for business or pleasure, The CBD is not far away and for foodies there is a great selection of restaurants nearby. If the Casino is your this its an undercover walk away. The restaurant served great food during my our stay and the breakfasts were perfect. Good sized well appointed room. I normally stay in the CBD but...

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Thank GT3Racer
Melbourne, Australia
Reviewed February 1, 2016

Absolutely amazing team, special mention to Justin and Nathan from the night team for being so patient and helpful! Great room, view and smoking rooms are always a plus. Very quick room service, and HSK requests are delivered fairly quickly. Will definitely be back !

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Helpful?
1Thank Tolga T
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for your terrific 5 star review! We were delighted to read your heartfelt comments about our overnight team, Justin & Nathan, for being “so patient and helpful” – they will appreciate your kind words knowing that the service they provided was appreciated. Our F&B and Housekeeping Teams will also be very happy knowing that you found them to be...

New Zealand
Reviewed January 30, 2016

We booked in for four nights so we could attend the Australian Open tennis tournament. Had a great view of the city towards the ocean and highway. An easy hotel to get to by either walking around the street or going through the casino to the first floor to get the elevator. The main hotel has a number of restaurants...

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1Thank MitzyNewZealand
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the wonderful 5 star review! The location of the Hotel is appreciated by our guests, surrounded by a number of F&B options, and only a short walk into the CBD. We have many guests who stay each year for the Australian Open, and its very convenient with the free tram to the tennis only a 5 minute walk...

Perth, Australia
Reviewed January 30, 2016 via mobile

A bit disappointed with this place. Our room was not up to the standard I would expect from crown. Our shower head broke off & when we reported it the reception gave no apology & said they will send someone up.. The carpet had stain marks, the walls need painting & picture frame had chucks out of it... I'm sure...

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Helpful?
Thank Mark O
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept my apologies for the issues you encountered and the subsequent handling of your complaint, this is certainly not characteristic of the standard of product and service we wish to deliver. We are having difficulty in locating your details so we would appreciate discussing your stay...

Essex, United Kingdom
Reviewed January 28, 2016

We stayed for 3 nights on our trip to Australia at the beginning of January and it was a lovely hotel. Great view of the River and Crown Towers, great location, clean, spacious and nice big bed! Although we had to pay extra for breakfast it was a great variety and lovely fresh pastries each has morning with good service....

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Thank Gemma W
Bedford
Reviewed January 24, 2016

We had no real fault with the hotel,clean efficient and fairly comfortable. However we stayed 11 nights from the 9th January and on check out we wre charged 15 dollars for 3 small bottles of water we had in our room. Pretty naff Crown, water is often complimentary in our experience.

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1Thank dottietourdirector
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Price Range: $163 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, TravelClick and getaroom.com so you can book your Crown Promenade Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Crown Promenade
Hotel Style:
#5 Green Hotel in Melbourne
#7 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travelers have asked, with answers from Crown Promenade Melbourne staff and other travelers.
25 questions
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7 months ago
Adelaide, Australia
4 months ago
10 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner rooms are very spacious”
 of 5 bubbles louiserN9740QK, 1 week ago | Read review
“Any high floor above 12 on the city side will probably give you a nice city view”
  • Level 16
 of 5 bubbles MarisaH237, 1 week ago | Read review
“Higher floor rooms will have good view”
 of 5 bubbles MeherK2016, 2 weeks ago | Read review
“Sign up to the Signature Club prior at Crown and get upgraded to a higher room.”
 of 5 bubbles OJJoey81, 2 weeks ago | Read review
“stay on top floors.”
 of 5 bubbles fionaa566, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question