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Oaks Melbourne on William Suites

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350 William Street, Melbourne, Victoria 3000 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$192
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Traveler (838)
Room & Suite (414)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Oaks Melbourne on William Suites
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 168 hotels in Melbourne
Location
Cleanliness
Service
Value
Travelers' Choice
Set against a backdrop of outstanding shopping, dining and entertainment experiences, Oaks on William is perfectly located within the heart of the legal, education and medical precinct. It is the ideal choice for both leisure and business guests seeking quality accommodation and a prime city address. The property features 220 stylishly appointed studio apartments, all boasting full kitchens, modern appliances, air-conditioning, WiFi access and private balconies – some with views over Flagstaff Gardens, the city skyline and famed Melbourne laneways.
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Room & Suite (414)414
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Complimentary instant cofffee
Taxi service
24-hour security
Concierge
24-hour check-in
Secured parking
Wifi
Complimentary tea
Non-smoking hotel
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Safe
Seating area
Clothes rack
Iron
Laptop safe
Dishwasher
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Chinese
Hotel links
Special Price:Save a Further 10% Off
2535Reviews76Q+A100Room tips
Traveler rating
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Popular mentions
Tanuki wrote a review Jun 10
1 contribution
Can I just record my undying appreciation for the staff. They have gone above and beyond in helping me through a very traumatic week. And having been almost homeless in a little over a year ago, I qualified as “secondarily homeless”, which meant I was in imminent danger of living on the street. This qualified me for all too rare emergency accommodation, and from that I transitioned into the hotel, thanks to Launch Housing locating very reasonably priced hotel rooms that were in plentiful supply thanks to the pandemic nixing the travel market. But all good things must come to an end and after six months I must move again, this time into my dinky little apartment that goes for a song ($195 per week). Again, thank you, the fine folks of Oaks. And I believe I just made a dinky little rhyme.
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Date of stay: May 2021Trip type: Traveled with family
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Response from Junalyn Rachac, General Manager at Oaks Melbourne on William Suites
Responded 2 days ago
Dear Tanuki, Thank you so much for taking the time to share your experience with the TripAdvisor community. It was our pleasure to accommodate you and have you stayed with us during this unprecedented time. Our team of staff takes pride in their ability to provide service beyond expectations, so thank you for your wonderful comment. Also, I must say that I am loving your dinky little rhyme, reading it made me smile :-) Once again, thank you for your review. We hope to serve you again in the future. Kind regards, Junalyn Rachac Hotel Manager
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Islay11 wrote a review May 2021
Truro, United Kingdom11 contributions12 helpful votes
Hotel's Favorite
The Oaks on William provided everything we needed for our stay, including a teapot. The corner location, near a park, tram and train services, as well as a convenience store and pharmacy, made it ideal.
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Review collected in partnership with Minor Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Junalyn Rachac, General Manager at Oaks Melbourne on William Suites
Responded 4 weeks ago
Dear Islay11, Thank you for the 5 star review and for taking the time to share your experience with the TripAdvisor community. We are thrilled to hear that you found our location convenient and that you have enjoyed your allocated studio and it's amenities. Once again, thank you for your review and we hope to see you again in the future. Kind regards, Junalyn Rachac Hotel Manager
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djp19752021 wrote a review Jun 8
Melbourne, Australia1 contribution1 helpful vote
Appalling standard of cleanliness. Staff refused to enter rooms for house keeping purposes sighting restrictions related to Covid however in times of pandemic disease hygiene and cleanliness should be of an even higher standard. Rubbish not removed, bathrooms not cleaned, bedding not changed regularly.
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Review collected in partnership with Minor Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Junalyn Rachac, General Manager at Oaks Melbourne on William Suites
Responded 6 days ago
Dear Dean, Thank you for taking the time to provide your most valuable feedback. To minimise contact and in line with the government lockdown restrictions, our daily housekeeping service was temporarily ceased during the lockdown period. Rubbish chutes are located on each floor, room amenities and supplies were available for collection at the front desk at your disposal. We understand your concern and I sincerely apologies for the inconvenience caused. However, should this concern been reported to our friendly 24-hour front desk team at that time, we would have been more than willing to rectify this immediately. Once again, thank you for your feedback. We hope you will give us a chance and welcome you back in the future so we can show you the true spirit of Oaks Hotels and Resorts. Kind regards, Junalyn Rachac Hotel Manager
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Gary McK wrote a review May 2021
Patterson Lakes, Australia19 contributions21 helpful votes
Accommodation suited our needs. Guest in room above, about 4 floors, was spitting onto our balcony. This ran down her jacket and onto the floor. The staff were sympathetic but no help was offered. We asked to change rooms, which they did. This all happened during a covid scare in Melbourne. Not completely the accommodation fault, but has left a lastin impression on us. A more proactive approach to helping us would have been appreciated. We had to drive the solutions
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Review collected in partnership with Minor Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Junalyn Rachac, General Manager at Oaks Melbourne on William Suites
Responded 3 weeks ago
Dear Gary, Thank you for taking the time to provide your most valuable feedback. I'm very sorry to hear you had to experience the spitting incident. The building is shared with residents and I can confirm that the room above your floor was not our guest. I have reported this to the building manager and I can assure you that action will be taken. I take note of your feedback regarding our staff not being proactive. The staff in charge of your complaint has only started working at the front desk couple of weeks ago and requires further training. Please accept my sincerest apologies that this incident was not handled proactively and that you have left our hotel feeling disappointed. We are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Kind regards, Junalyn Rachac Hotel Manager
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stevespaghetti wrote a review May 2021
Melbourne, Australia1 contribution1 helpful vote
Quite simply a no-value for money location. Shocking water pressure, Hot water ran out quickly, Enough coffee and milk for only 1 cup. These 3 basics are in the top 5 of must haves for every hotel stay, along with comfy beds and good heating/cooling.. For $319 per night, The Oaks on William failed big time..
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Review collected in partnership with Minor Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Junalyn Rachac, General Manager at Oaks Melbourne on William Suites
Responded 3 weeks ago
Dear Steve, Thank you for taking the time to provide your review. Please accept my apologies that your guest room did not live up to your expectations and the hot water pressure in your room ran out quickly. Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward. Regarding the price, our room rate fluctuates based on our availability. I can see that you stayed with us on a Saturday night and have booked a peak rate. I regret that we did not meet our high standards during your recent stay. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Kind regards, Junalyn Rachac Hotel Manager
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PRICE RANGE
$62 - $152 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
264
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Frequently Asked Questions about Oaks Melbourne on William Suites
Which popular attractions are close to Oaks Melbourne on William Suites?
Nearby attractions include Paris Cat Jazz Club (0.3 miles), Escape Hunt Melbourne (0.3 miles), and Hardware Lane (0.3 miles).
What are some of the property amenities at Oaks Melbourne on William Suites?
Some of the more popular amenities offered include free wifi, a fitness center, and room service.
Which room amenities are available at Oaks Melbourne on William Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Melbourne on William Suites?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Oaks Melbourne on William Suites?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Oaks Melbourne on William Suites?
Conveniently located restaurants include Foglia di Fico, Sud Food and Wine, and Patricias Coffee Brewers.
Are there opportunities to exercise at Oaks Melbourne on William Suites?
Yes, guests have access to a fitness center during their stay.
Is Oaks Melbourne on William Suites located near the city center?
Yes, it is 0.5 miles away from the center of Melbourne.
Are any cleaning services offered at Oaks Melbourne on William Suites?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Oaks Melbourne on William Suites?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Oaks Melbourne on William Suites?
Many travelers enjoy visiting Old Melbourne Gaol (0.6 miles), St. Patrick's Cathedral (1.1 miles), and Parliament House of Victoria (0.9 miles).