Grand Hotel Melbourne
33 Spencer St, Melbourne, Victoria 3000 Australia
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About
#17 of 173 hotels in Melbourne
Location
4.6
Cleanliness
4.3
Service
4.3
Value
4.2
Travelers' Choice
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 75 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. Free WiFi of up to 400MB per day.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Books, DVDs, music for children
Kids pool
Paid private parking on-site
Wifi
Paid internet
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Car hire
Taxi service
Conference facilities
Meeting rooms
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Charming
Languages Spoken
English, French, Chinese, German and 1 more
Location
100Great for walkers
Grade: 100 out of 100
319Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
33 Spencer St, Melbourne, Victoria 3000 Australia
Getting there
Rental CarsSee rental cars from $32/day
2700Reviews10Q+A100Room tips
Reviews
Traveler rating
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What used to be a great hotel has turned in to a run-down disaster. Denis left a beautiful welcome letter in our room which was a nice touch.... But I quickly glanced around the room to see this room desperately needed to be refurnished and renovated. We paid $350 a night. I understand they are trying to keep the old charm. But giving a family a room with broken floorboards in the kitchen and damaged seating is not acceptable. (see photos) I tried to speak to Denis before we departed to make him aware of our disappointment, but he wasn't available. I have emailed the hotel to see if they thought our room was at a 4 star rating? But they haven't answered my question. As we all feel the cost of living is rising, I feel like we have just wasted our money. My guess is because we had two young children, we were given the worst room possible which is complete discrimination. …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
An amazing experience at this Hotel It is in an awesome old railway building, extremely well maintained. We were kindly given an upgrade and had a wonderful suite. The heater worked well. Everything was clean and in good working order. The staff were very helpful. The Indian restaurant onside was wonderful. Only small downside is there is no breakfast onsite. There are heaps of options nearby though. Thank you!!
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: The front outside car park was full most of the time we were there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We always find our time at the Grand positive and 'down to earth'. Dennis is always up for a chat and a laugh. Plenty of space in the rooms with old world charm. Location is excellent for the many attractions of the CBD. This has become our regular stop off in Melbourne.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded 3 weeks ago
Thanks Glenn We appreciate your support and for taking the time out to review. We look forward to welcoming you back, when you're next in Melbourne. Kind Regards Denis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very impressed with our stay here. Conveniently located near Southern Cross station and tram stops, yet a quiet location. Large spacious room in a grand old building with a hallway that seems to go on forever. Incredible high ceilings. Although we didn't use the kitchen facilities, they would be handy for self-catering accommodation. Nice touch of a handwritten welcome note and chocolates. Disappointing that the restaurant wasn't open for breakfast during our stay, but we were directed to a nearby cafe which served the purpose. Would make this my first preference for a stay in Melbourne CBD.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded 3 weeks ago
Thank you for staying with us, your support and review is really appreciated. We are happy that you enjoyed the alternate breakfast option. Kind Regards Denis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at The Grand Hotel Melbourne for around 10 nights in August over 2 separate bookings. Before we leave for Tasmania, Denis asked my son about his stay after 2 nights in the hotel, my son told him that he was abit upset that there was no stairs in the room, which he was anticipated for when we showed him the picture of the hotel we booked before our travel. After that, we went to Tasmania for 6 days, upon our return, we were pleased to know that Denis upgraded us to the 1 bedroom apartment which has a stairs up to the bedroom. Denis and all the reception ladies were so nice and friendly. They are always there to help and make sure we enjoy our stay. Their efforts in making the guest feels at home will not go unnoticed. The room are spotless and the bed is super comfy. The apartment comes with full function kitchen with kitchenette that we can make simple breakfast everyday. Another plus point of this hotel is that they have a laundry room where we can wash our dirty clothes and dried them. I went home with a lugage of fresh clothes, I do not need to worry about getting my laundry done when I reach home. Staying in The Grand Hotel Melbourne is 1 of my best hotel experience, Denis is so passionate in running the business. I would highly recommend this hotel and we will definitely stay in this hotel again whenever we return to Melbourne. Great efforts and thank you for the warm hospitality.…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded Aug 16, 2023
Hi Viv1979 Thank you so much for your wonderful review. We really appreciate you taking the time out to share your experiences with us. Your support is appreciated and we hope to welcome you again, when next in Melbourne. Kind Regards Denis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hospitality and the rooms were very comfortable. Location is ideal to the convention centre with trams and train station less than 5 minutes away. As such it can be a little noisy but you soon get use to them. We will certainly stay again.
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded Aug 16, 2023
Hi Anthony Thank you so much for staying and for your wonderful review on our hotel. We truly appreciate your support. Happy to see that you overcame the city noise. Kind Regards Denis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Huge thank you to the hotel staff, in particular the manager. I've stayed here a couple of times - great location, beautiful hotel, clean and quiet. This time I had booked months in advance but needed to make an adjustment just before arrival. The manager went above and beyond to ensure our stay was a positive one. Thank you so much, will definitely be staying here on future trips to Melbourne!
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded Aug 9, 2023
Thanks for staying with us again, we really appreciate your support and for taking the time out to write this wonderful review. Kind regards Denis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a great location. Very clean with comfortable beds. The kitchen has everything you need. Staff are very friendly and helpful. A well maintained older Melbourne building with beautiful passageways and large windows. We had a great stay and will be back.
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded Aug 2, 2023
Thanks for staying with us Kaye, we really appreciate your support and for taking time out to write this review. Kind Regards Denis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I generally write a review well after leaving so as to gauge the entire experience. I’ve been here 2 hours & I’m ready . I’ve stayed here many time due to the great location, close to great public transport, a walk to the shopping streets, huge rooms and the quiet that only comes from old solid buildings . The rooms are extremely comfortable with great kitchens in small but well thought out studio rooms . I once lost a bag of expensive jewellery here . The staff went to huge trouble to find & return it to me, so I’m grateful returning customer . Though with so many very good hotels the Grand holds it own on all levels . It’s also not high rises which I love . My visit today was another Grand moment ( excuse the pun ) . We arrived quite late and were greeted by a lovely helpful man who assisted with parking. He then sat me down & we had a brief but pleasant chat with a few much appreciated suggestions give to someone who knows the city well . This gentleman left no doubt that he was waiting on our arrival greeted us by name, with patience & a concern only that our check in would be quick, smooth and all our needs would be met. Having just left hospital ( he didn’t know that ) it was the perfect mix of professional informative welcome & the comfort of arriving home . We were quickly in our extremely cosy room where I soaked in a bath. The products supplied were delicious, just the treat need . I then notice on the table a hand written card & a bag of chocolates- my day way getting better with age . If feeling at home & comfort are important to you look no further than the Grand Grand Hotel . As Denise quoted Oscar Wild on the card “ those whom God loves grow younger “ . I’m expecting to wake you & be 30 !!…
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Some parking right at the door which makes everything so much easier
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded Aug 2, 2023
Thank you so much for staying and this wonderful review - we do appreciate your support. See you again when you're next in Melbourne. Kind Regards Denis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a charming old hotel, right in the middle of Melbourne. Next to Spencer Street Station (for the Airport Shuttle), walking distance to Flinders Street Station and the South Bank/Casino. The rooms are well appointed, with a full kitchen. The important things - the bed was very comfortable, the room was sounded proofed and the shower was great. The bonus was the very personable Manager, Denis. He couldn't do enough for us, and is the epitome of customer service. The onsite Curry Restaurant is pretty damn good, too...
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Denis Croke, General Manager at Grand Hotel Melbourne
Responded Jul 23, 2023
Thanks for staying with us Stuart, we really appreciate your support.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Melbourne area.
PRICE RANGE
$120 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel melbourne, sofitel melbourne
FORMERLY KNOWN AS
Grand Hotel Melbourne - MGallery Collection
LOCATION
AustraliaVictoriaMelbourneDocklands
NUMBER OF ROOMS
75
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Frequently Asked Questions about Grand Hotel Melbourne
Which popular attractions are close to Grand Hotel Melbourne?
Nearby attractions include Haigh's Chocolates Rialto (0.2 miles), Viri VR (0.08 miles), and SEA LIFE Melbourne Aquarium (0.2 miles).
What are some of the property amenities at Grand Hotel Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel Melbourne?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Grand Hotel Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hotel Melbourne?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hotel Melbourne?
Conveniently located restaurants include Vue De Monde, Delhi Streets Indian Street Food, and The Grain Store.
Are there opportunities to exercise at Grand Hotel Melbourne?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Grand Hotel Melbourne located near the city center?
Yes, it is 0.2 miles away from the center of Melbourne.
Are any cleaning services offered at Grand Hotel Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel Melbourne offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Grand Hotel Melbourne?
The staff speaks multiple languages, including English, French, German, Italian, and Chinese.