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Quay West Suites Melbourne

#12 of 156 Hotels in Melbourne
Certificate of Excellence
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908 Reviews from our TripAdvisor Community

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Showing 888: English reviews
Gold Coast, Australia
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed March 31, 2014

Pretty shocked to check in to a "5 star" establishment and when I ask the staff member at reception (James) how he was, got a "Meh". I was telling my partner about how bad it was later on, and she didn't believe me. We thought maybe it was a slip of the tongue. In the morning we happened to get... More 

Helpful?
8 Thank 2Adam2
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for your review, clearly we were not performing to our usual standards that day and for that I sincerely apologise. It certainly is not in keeping with how we treat our guests. We urge you to contact us directly to discuss. I look forward to hearing from you. More 

Bromley, Kent UK
Level Contributor
260 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
5 of 5 stars Reviewed March 27, 2014 via mobile

We've had four great nights in this lovely suite hotel. We got booked in quickly and went up to our room 1408. This was a one bedroom premium City view suite. The first thing you notice is the stunning view of Melbourne across the Yarra. The suite was extremely comfortable with a lovely large lounge, well fitted kitchen with fridge,... More 

Helpful?
Thank Speges
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future. More 

Australia
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

My wife and I have stayed in many hotels and are very critical as we were in hospitality. Quay West was a wonderful surprise as quite a number of Melbourne hotels are a little tired. The Quay West was clean, well appointed apartment hotel. The reception staff should be applauded for their appearance, friendliness and helpfulness. The location is excellent... More 

Helpful?
Thank Bill M
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

La Jolla, CA
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 23, 2014

Because it was the Gran Prix prices were also 'grand prix' so expectation was against a considerable amount paid... First need to acknowledge that we were upgraded and this was HUGELY appreciated and made a difference to our experience BUT even though this was one of their 'new' rooms, the bathroom was not great (the door stop is in front... More 

Helpful?
Thank Girl-Traveler7
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne.It was wonderful to hear that you enjoyed the complmentary upgarde to an Executive Suite. Your comments reagrding service have been noted and I am sorry you were not made aware of the options at breakfast. . We are dedicated to constantly improve our services and your... More 

Sotogrande, Spain
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 20, 2014 via mobile

We had a thoroughly enjoyable stay at the QW Suites, where we stayed on one of the higher floors overlooking the Yarra River and city. What's good about this hotel is its location, right in the heart of the Melbourne CBD on the vibrant South Bank. Our room was also very good, well equipped and modern. We were staying for... More 

Helpful?
Thank Markoneb
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I am sorry you missed our made to order Esspresso that is avaiable in Jarrah Restuarant-... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 17, 2014

One of the great hotels in Melbourne. I am glad to come here! everything is comfortable, the service friendly customer care. you can enjoy the beautiful view from the balcony of the hotel... The room was clean. The staff was professional, the food was better.

Helpful?
3 Thank AriannaYuuS
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at the Quay West Suites Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We look forward to welcoming you back in the future. More 

Glen Iris, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

I was pleased to recieve a wow experience, the information provided as timely and accurate. Very expensive food and drinks in the restaurants and bars, but you definitely get what you pay for. Easily the widest variety in a breakfast buffet that I have ever seen. This is to be expected of a truly great 4 star hotel. Great job.

Helpful?
1 Thank Allison4487
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. More 

Sale, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 2, 2014

We have had the pleasure of staying at Quay West on more than 6 occasions.... absolutely faultless service.. would highly recommend this accommodation to anyone travelling to Melbourne. We have had rooms on several levels...just love the room with a balcony over St Kilda Road and Southbank... the city lights at night from these areas are fantastic... the last time... More 

Helpful?
Thank Cheryl1954_11
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 

Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Price Range: $183 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne
Hotel Style:
#6 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
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