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Quay West Suites Melbourne

#12 of 156 Hotels in Melbourne
Certificate of Excellence
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908 Reviews from our TripAdvisor Community

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There are newer reviews for Quay West Suites Melbourne
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Showing 888: English reviews
Westminster
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great location on Southbank, immediately adjacent to shops and restaurants, and just a quick walk across the bridge to the bustling downtown of Melbourne. While the facilities are great (amazing excellent refurbished pool/hot tub/steam room area) one of the outstanding qualities had to be the staff. Amazingly friendly, approachable and helpful - was an absolute pleasure to interact with them.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank JonathonMcD
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Wow - thank you for the great review. I am so pleased the team looked after you and it sounds like you also got to use our facilities which was great. More 

Hobart, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent modern and comfortable accommodation with river view to city. Great reception, valet parking, room service and fast checkout. Only downside was that restaurant and bar were closed despite Tuesday evening being within the published opening hours.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Tony C
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for telling us about your experience at Quay West Suites. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future. More 

Melbourne, Australia
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We booked a room with river and city views. Technically, the room had river and city views; however, these views were limited by the buildings in front as well as the room being virtually at walking level. The room itself was well appointed, and we would have been very happy had we not paid extra to have the views. Melbourne... More 

Helpful?
1 Thank Belgiananddane
Melbourne, Australia
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 21, 2016 via mobile

We stayed one night here and found the room to be clean, bed reasonably comfy and linen crisp and clean. The reception staff lovely friendly folk also who were happy to help and made us feel welcome. I was a bit surprised how small the room was...I found it no bigger than a standard motel room and despite the term... More 

Helpful?
Thank DingoDundee
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for the lovely review, we do have many different suite types available, we would be pleased to upgrade you next stay to a one bedroom suite. We would be pleased to discuss your Accor card with you at anytime and ask you to contact us directly so we can discuss. More 

Hamilton, NZ
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 20, 2016

Nice room on the tenth floor , air con wasn't cold despite setting on 20 but all else good. My colleague was staying through the weekend in a lower grade room ( as paying for it himself ), at check in they upgraded him so he didn't have to move rooms at no extra charge which was fantastic and we... More 

Helpful?
2 Thank Andrew J
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Hi Andrew, I am sorry to read this on your stay. I will make contact today by telephone. Thank you for letting me know. More 

Dandenong, Victoria, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 19, 2016

A very good experience. The rooms were clean and neat, and was well set out and had everything we needed, including a kitchenette. The view out the windows and from the balcony were spectacular. All the staff were very friendly. At the Reception, Alicia and in particular Kathy was very helpful and always greeted us with a friendly smile. Breakfast... More 

Helpful?
1 Thank Doug T
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

I appreciate you taking the time to post your review on Trip Advisor and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. The pool has just been refurbished so I am so pleased you got to enjoy the... More 

Adelaide, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 19, 2016

Returning guest and by far one of my favourite hotels in all my travels. Outstanding facility, well trained and attentive staff. Rooms are clean, spacious and extremely quiet all the time. Fabulous kitchen (including an oven, microwave, full size fridge and freezer, pots and pans, dishes and silverware. There was even a brand new TV in our kitchen!). Daily delivery... More 

Helpful?
1 Thank Angie_xx2014
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team and we are thrilled that we... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2016

Great room and great location. We had a balcony which faced St. Kilda road and the view was excellent. The Quay West staff were great and made us very comfortable. Also loved the bed, it was so comfy. Breakfast was also fantastic.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank ferlazzo113
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for the great review, we look forward to welcoming you back . More 

Sydney, Australia
Level Contributor
129 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed June 8, 2016

Had a few nights here for work. Spacious apartment on top floor with partial view of river towards the MCG and tennis centre. Room quality was average, bed was oggd air con a little noisy. The location is good, right on Southbank promenade, and right next door to Art Centre and St Kilda Road. Close to sporting events. Good place... More 

Helpful?
Thank David S
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

Thank you for the review, we appreciate your feedback. More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 5, 2016

I have stayed here a number of times when travelling to Melbourne to see Arts Centre productions.Right next to the Arts Centre,on the river and a perfect spot for the Southbank restaurants and diagonally opposite Federation Square.The suites are very good indeed--provided you get those with a river view.I have had to push with management a number of times to... More 

Helpful?
Thank Kevin K
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review

So pleased you enjoyed the stay and the suite, we look forward to welcoming you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 

Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Price Range: $183 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne
Hotel Style:
#6 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
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