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Quay West Suites Melbourne

Traveler (492)
Room & Suite (607)
Traveler (492)
Room & Suite (607)
Dining (38)
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Dec 2Dec 3
1 room, 2 adults, 0 children
Standard Room
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  • Excellent68%
  • Very good25%
  • Average5%
  • Poor1%
  • Terrible1%
Certificate of Excellence
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym.
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Property amenities
Room Service
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Paid Wifi
Paid Internet
Meeting Rooms
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
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Great View
Reviews (1,278)
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All reviews yarra river federation square great location arts centre south bank one bedroom suite across the bridge full kitchen hamer hall southbank restaurants washer dryer fed square valet parking art gallery indoor pool crown casino the sofa bed
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1 - 5 of 1,242 reviews
Reviewed yesterday

It was hard to locate using the GPS, by luck and my smart wife we got to reception. I told reception of my problem and they agreed that better directions were required. That aside, the staff at reception were great, super friendly. The apartment foyer...More

Thank Klaus V C
Reviewed 2 days ago

I will never introduce this hotel to anyone as one of Accor platinum members. We had to clean the drawers before using it and couldn't use freezer because of the dirtiness and full of ice on the floor. They cleaned it after our request, but...More

Review collected in partnership with Accorhotels.com
Thank 2017kjs
Reviewed 1 week ago

On holiday in Australia, we checked into the Quay West Suites where we had a great suite - bedroom, full kitchen complete with washing machine, dishwasher, microwave & Nespresso coffee maker with a constant supply of ‘pods’ with no extra charge. It was very comfortable...More

Thank Daydream795096
Response from Jackie P, General Manager at Quay West Suites MelbourneResponded 3 days ago

Thank you for the review, I am so sorry to learn of this experience. I am so sorry I was not aware at the time and for that i am truly sorry. I will personally follow up with the team ,as you have described there...More

Reviewed 1 week ago

Hotel is beatufully located in the South Bank and close to many restaurants and Bars, plenty of nightlife if you look for that. Staff are not as helpful as I'd expect. Sometimes they didn;t even look at you when crossing the Hall (bad impression for...More

Thank miglozoya
Response from Jackie P, General Manager at Quay West Suites MelbourneResponded 6 days ago

Thank you for the review, we appreciate the feedback and I am sorry that you found our staff not to be friendly.We pride ourselves on our service so I am appointed to know this.

Reviewed 1 week ago

I stayed here for a third time in early Oct (2018). I particularly like the indoor pool – perhaps the best among Melbourne hotels after the Park Hyatt’s - and the easy access to the CBD. However, my stay was less enjoyable than previously. I...More

2  Thank Christopher L
Response from Jackie P, General Manager at Quay West Suites MelbourneResponded 6 days ago

Thank you for the detailed review, I am sorry you were so disappointed with the stay. I will personally follow up with the team and can assure you that management has not changed. I am extremely embarrassed by the comments and I am sorry that...More

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Questions & Answers
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July 29, 2018|
AnswerShow all 11 answers
Response from shondal | Reviewed this property |
Breakfast was really nice. Plenty to choose from, great choice of hot and cold food. Tea and Coffee really good as well
July 11, 2018|
AnswerShow all 7 answers
Response from Jan P | Reviewed this property |
Hi, go to the Accor Hotels website and join LeClub Accor. It's free to join and you get free wi-fi in all their hotels and discounted accommodation if you book through their website. We booked a studio but were upgraded to... More
February 2, 2018|
AnswerShow all 4 answers
Response from neetwa | Reviewed this property |
Not a problem we experienced.
Room Tips
"Request a river view or park view room"
1 week ago
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"Ask to a high floor (level 14)"
2 weeks ago
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"Choose a room if you can on a high floor with river and city views, it's worth it."
Oct 12, 2018
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"Ask for a room with a view of the river"
Jul 10, 2018
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$155 - $401 (Based on Average Rates for a Standard Room)
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