The Westin Melbourne
205 Collins Street, Melbourne, Victoria 3000 Australia
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About
#21 of 173 hotels in Melbourne
Location
4.9
Cleanliness
4.8
Service
4.5
Value
4.1
Travelers' Choice
Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light-filled lobby sets the tone for one of Australia's leading hotels. The award-winning property on Collins Street in Melbourne is surrounded by theatres, galleries, designer boutiques and the city's finest attractions. Boasting 262 luxurious guest rooms all featuring a plush Heavenly Bed, serene Wellness Centre with lap pool, spa, sauna, steam room, 24-hour WestinWORKOUT Fitness Studio, the chic Lobby Lounge and sophisticated Allegro Restaurant, The Westin Melbourne is the perfect destination for business and leisure travellers alike.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Business Center with Internet Access
Conference facilities
Baggage storage
Paid public parking nearby
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Banquet room
Meeting rooms
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
City View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
670Restaurantswithin 0.3 miles
232Attractionswithin 0.3 miles
205 Collins Street, Melbourne, Victoria 3000 Australia
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The rooms are always comfortable and cosy and the location is great. -People working outside the front door were always efficient, helpful and friendly. - We have never found the check in service here to be particularly friendly and it still isnt. - First time we have been allocated a room under the apartments that you enter via separate lifts. -This establishment doesn’t seem to really care about your ‘Marriott’ status as there is never any upgrades available. - Still alot of construction going on around the general area of the hotel for the public transport network - We found toenail clipping on the floor despite the room already being cleaned 3 times while we were there - Went to reception to specifically request our room be cleaned in next couple of hours as my wife wasn’t feeling well and asked for the toenail clipping to be removed off the floor. Yeah sure sure.. Came back 4 hours later and the room was still not cleaned. Went to reception and asked to speak to the manager. Ended up talking to the rooms manager and she handled the situation well. - Coffee takeaway purchased from level 1 was nice. - The TV kept showing a spinning wheel and freezing, on both free to air and casting – very annoying. -We went to breakfast on level 1 and it is nothing to rave about, save your money as there are far better places to dine locally.…
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel was very slack at checking in ok we were early but told room was cleaned and they called for it to be checked will take 40 mins 1.5 hours still not done they called again and finally got it done next up in room wanted an ice bucket took 40 mins to arrive at room next we forgot our toothbrushes so looked at the few items on vanity no little toothbrush packets you normally get in a hotel this cost so called downstairs yes they have will bring up we had been out and ready for bed took an hour for toothbrush to arrive then got up at 6.30 to go for a swim lovely went down pool got down steps bloody freezing well cold for me and a man was getting in and said yesterday was colder but once u get in and swim it’s ok well not for me so I got back up steps and back to room so disappointed told front desk really disappointed in this so I stayed at crown towers last week for an event 2 nights similar price and NO COMPARISON unfortunately would not stay here again and such a shame as so close to theatre…
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Go to one of Crown hotels much better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded 1 week ago
Dear Kettro, Thank you for reviewing your recent stay at The Westin Melbourne. We extend our sincere apologies that on this occasion you did not experience the level of personal and instinctive service we aim to offer to all guests. It is regrettable to learn of your feedback and we will certainly fully review your experience and carry out further training in the areas where we can improve our offerings. We hope to have the opportunity to speak with you to personally apologise and recover from this disappointing experience. Stay well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice and centrally located hotel. It is 3 minutes short walking distance to the Flinder’s station, which is a hub for all the local metropolitan train lines. There is also a tram stop near the hotel. The rooms are clean and well equipped for your needs. I did not use many of the facilities during my stay except for breakfast, which came with my Bonvoy Elite. The food is good and the staff all very helpful and courteous. I would not hesitate to stay here again if in Melbourne.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel was very central and close to the centre of Melbourne, with a tram stop right out the front. Room was very spacious with a massive bathroom. Staff were extremely helpful and very friendly. Will definitely be staying again.
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded 3 weeks ago
Dear craigtam99, Thank you for sharing your positive experience with us! We are delighted to hear that you had a great stay. It is wonderful that you found our central location to be convenient and that the trams running outside our doorstep made exploring the city easier. We take pride in offering spacious rooms and well-appointed bathrooms and we are thrilled that you felt comfortable during your stay. Our team strives to provide exceptional service to all of our guests and your kind words about our helpful and friendly staff means a lot to us. We will be sure to pass on this recognition to our team. We look forward to welcoming you back to our hotel next time your travels bring you to Melbourne. Be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love the location of this hotel, close to theatres, restaurants and shopping. Breakfast is one of the best hotel buffet breakfasts around, food at least doesn't go cold while walking back to your table and eggs and waffles can be cooked to order. We had one disappointment which was the Lobby Bar was supposed to be open from 9 am to late. What time is late? We arrived back at the hotel just before 11 pm from a show and thought we'd grab a nightcap only to find the bar had closed. We didn't think that 11 pm was late. We did make mention of our disappointment and we were able to order drinks to be brought to our room. Immediate problem solved by excellent customer service. We did mention on checkout that 'late' is subjective and that it would probably be a good idea to put an actual closing time so there can be no confusion. I'm not a fan of the pillows, one is too low and two is too high. I will resolve this situation by taking my own pillow next time. The small inconveniences we had will not put us off from staying at The Westin Melbourne in the future.…
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded 3 weeks ago
Dear PurpleLady61, Thank you for taking the time to share your feedback about your recent stay at The Westin Melbourne. We are thrilled that you enjoyed our hotel's prime location near the city's best theatres, restaurants and shopping areas. We are honoured that you found the buffet breakfast offerings in Allegro to be one of the best hotel breakfasts around. Our Food and Beverage team will be delighted to hear this wonderful feedback. Whilst we are saddened to learn about your Lobby Lounge experience, we are pleased that our team was able to promptly address your concerns by delivering drinks to your room, showcasing our commitment to always providing excellent customer service. We appreciate your feedback regarding our pillows and understand that personal preferences can vary. Thank you again for your feedback and we look forward to having the opportunity to welcome you back to our hotel again in the future. Be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean and spacious, but stuck in the past. The light switches are so difficult to navigate and the amenities are below average. At the end of a very long work day, you need simplicity. Hair dryers were old and broken. The coffee was blah. Don’t get me wrong the room was clean and bed was comfortable, but at a 5 star pricing, it lacked the little things that you’d expect to make your stay easier.
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Date of stay: August 2023Trip type: Traveled on business
Room Tip: Great location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded Aug 17, 2023
Dear FarAway21048727844, Greetings from The Westin Melbourne, and thank you for taking the time to review your recent stay with us. We are delighted to receive your positive comments regarding the cleanliness of your room as well as our Westin Heavenly beds being comfortable. We appreciate your feedback highlighting the areas where we can make improvements such as the functionality of the light switches, our in room amenities and hair dryers, and the quality of the coffee we serve. We understand the importance of comfort and simplicity particularly after a long work day, and please rest assured your comments have been shared internally and taken into consideration in an effort to ensure we are continuously improving the services and facilities we provide. We hope to have the opportunity to welcome you back to our hotel in the near future to demonstrate our commitment to providing you with the exceptional service and hospitality that The Westin Melbourne is renowned for. Should there be anything further you wish to discuss please do not hesitate to contact us directly. Kind regards, Clare McBride Front Office Duty Manager The Westin Melbourne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Takae gives one the the best service in the industry Having stayed over 2,000 nights at many hotel She is indeed one of the best service… she is very friendly and helpful to me during the entire stay and is always willing to do more. She is very good with kids
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded Jul 3, 2023
Dear denkaw2016, Thank you for your kind words regarding your recent stay with us. Given the extensive time you have spent staying at hotels, we are thrilled and honoured to learn that the service provided by Takae was one of the best you have experienced. It is wonderful to hear that Takae consistently displayed friendliness and helpfulness throughout your entire stay. Her willingness to go above and beyond is commendable. She is truly an asset to our hotel, we will be sure to recognise her for her unwavering dedication to providing the best service to our ours both young and old. Thank you for choosing to stay with us, and we hope you have the opportunity to welcome you back in the future. Be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There's a bewildering number of hotels to choose from in Melbourne, and a bit of a conundrum as to which end of town is best. So this time, we went central central and stayed at the Westin. First, location:-- great! Pretty close to all the places we wanted to go, close to the station, plenty of trams, theatres right near by. The hotel itself:- top notch. Great staff, nice rooms. Pretty much flawless. There is a bit of construction going on next door at the City Square, but we didn't find that disruptive at all. We took a Regent Suite, which is certainly spacious and well appointed.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Regent Suite is spacious and well-appointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded Jul 2, 2023
Dear Waimate01, Thank you for sharing your positive experience of staying with us at The Westin Melbourne. We are definitely known for our wonderful location within the Melbourne CBD, and It is lovely to hear that you made the most of the various attractions, public transport, and theatres right on our doorstep. We are delighted to hear that the service provided by our staff was top-not and contributed to making your stay memorable. It is only natural to have concerns about the construction site next door, however, it is wonderful to know that it did not disrupt your stay. Additionally, our Regent suites are beautiful rooms and we are glad that you enjoyed the ample space they provide. Thank you for choosing our hotel and we look forward to welcoming you back in the future. Be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second time I’ve stayed in the hotel on business . Good sized room, pleasant staff, good breakfast and airy reception area. Pool and gym looked good, but I didn’t use them. We also used the conferencing rooms. The cost is high, but the staff and the food were excellent. Overall a good trip.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded May 23, 2023
Dear NancyH289, Thank you for taking the time to share your experience of your recent stay at our hotel. We are definitely known for our spacious rooms and are delighted that you thoroughly enjoyed your room. Our team takes immense pride in creating a pleasant and welcoming atmosphere for our guests and we are delighted that our staff were able to provide this. It is wonderful to know that you enjoyed our breakfast offerings. Whilst you didn't have the opportunity to use our Wellness Centre facilities, we are pleased to know that they appear inviting. We hope that you will be able to enjoy these facilities during a future stay. Thank you once again for taking the time to leave this review, and we look forward to welcoming you back to our hotel in the future. Be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every time I come to the Westin, Brad and Ian make me feel at home. They go above and beyond to make my stay special. It’s always great to get greeted by them at the door. Caroline is also the most helpful front desk staff I’ve encountered. She’s the best. These three are the main reason why I always chose the Westin over anywhere else in Melbourne.
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Westin Melbourne, General Manager at The Westin Melbourne
Responded May 23, 2023
Dear brianbK8677IR, Thank you for sharing your wonderful experience at The Westin Melbourne! We truly appreciate your kind words and are thrilled to hear that Brad, Ian, and Caroline consistently go above and beyond to make you feel at home during your stays. We will be sure to pass on this feedback to them and recognise them for the exceptional service they provide. We understand that personal and instinctive service is an essential aspect of a memorable hotel stay and we are delighted that we were able to achieve this. Thank you again for your feedback, and we look forward to welcoming you back to our hotel in the future for another wonderful stay. Be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Melbourne area.
PRICE RANGE
$226 - $284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin melbourne hotel melbourne, westin melbourne, melbourne westin
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
262
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Claim Your ListingTHE WESTIN MELBOURNE - Updated 2023 Prices & Hotel Reviews (Australia)
Frequently Asked Questions about The Westin Melbourne
Which popular attractions are close to The Westin Melbourne?
Nearby attractions include Melbourne Urban Adventures (0.2 miles), Drinking History Tours (0.3 miles), and Block Arcade (0.1 miles).
What are some of the property amenities at The Westin Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Melbourne?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at The Westin Melbourne?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Westin Melbourne?
Conveniently located restaurants include Da Guido 365, 11 Inch Pizza, and Roule Galette Melbourne.
Are there opportunities to exercise at The Westin Melbourne?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Westin Melbourne located near the city center?
Yes, it is 0.6 miles away from the center of Melbourne.
Does The Westin Melbourne offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Melbourne?
Many travelers enjoy visiting Old Melbourne Gaol (0.6 miles), St. Patrick's Cathedral (0.6 miles), and The Johnston Collection (0.9 miles).
Does The Westin Melbourne have any great views?
Yes, guests often enjoy the city view available here.