Lyall Hotel and Spa
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16 Murphy St South Yarra, Melbourne, Victoria 3141 Australia
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Room & Suite (28)
Dining (23)
About
#58 of 170 in Melbourne
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.2
Consider The Lyall your private club in Melbourne (without the fees). A true 5 Star service Boutique Hotel centrally located close to Toorak Road / Chapel Street shops and restaurants. Melbourne's only privately owned/operated luxury hotel with 40 one and two bedroom suites of contemporary oriental design. The Lyall Hotel and Spa's welcoming ambience attracts a discerning international clientele seeking genuine and professional service whether travelling for business or leisure. All suites have full length windows that open for fresh air and a balcony.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Meeting rooms
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Spa
Concierge
Newspaper
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Minibar
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Residential Neighborhood
Location
Full view
90Good for walkers
Grade: 90 out of 100
111Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
16 Murphy St South Yarra, Melbourne, Victoria 3141 Australia
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The Lyall was a great location for really nice restaurants nearby (highly recommend the pizza at Versachi and the pasta at Cucinetta, both available to take away). The staff was not as attentive or friendly as in other places we've stayed in Australia and the hotel is a bit outdated and perhaps a tad overpriced given the current state, but overall a good stay.
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Date of stay: March 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Mar 9, 2020
Dear Ana_London_79, Thank you for your feedback, it is appreciated. I was surprised to read that the staff was not attentive or friendly as our staff are known for their service and friendliness, I am sorry that this was your experience. I was pleased to read that you enjoyed our location. We are surrounded by great shops and restaurants. With kind regards, Rowina T Hotelier
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Booked as part of Mr Mrs Smith portfolio. Surprised it was part of their group. Decor tired, rooms drab. Location not great 10 minutes by train into Melbourne centre. Surrounding area/ shops seem to be on downward trend... empty shops lots of fast food restaurants. Would probably suit business person on a longer stay, who would prefer a ‘suite’ with kitchen and sitting area. But... staff very helpful and good service.
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Date of stay: February 2020Trip type: Traveled
2 Helpful votes
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Mar 9, 2020
Dear traveller 1198, Thank you for your feedback, it is appreciated. The Lyall is an urban boutique hotel with a city fringe, South Yarra address. The experience is to "Live Like a Local" and if you don't need to be in the CBD, its a pleasant option to be surrounded by greenery but still enjoy the easy access to city centre. South Yarra is a village with a great array of world class shops and restaurants. We provide our guests with a Restaurant Guide which we compile and a an Exclusive Shopping Privilege Card to introduce guests to the local offerings. Toorak Road (our location) is thriving. i'm sorry to read that you found the decor tired, we will be conducting a refurbishment this year. With kind regards, Rowina T Hotelier
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This hotel is very well located in South Yarra, close to shops and restaurants, but is most definitely not a 5-star hotel. I booked this hotel during the Australian Open due to its suite setup and recommendation from Mr and Mrs Smith, but my family arrived and immediately started calling other hotels in the area asking for availability upon seeing the setup. Unfortunately, due to the tournament, nothing else was available. The rooms were worn and dated - very few outlets in the rooms, DVD player for the outdated TV, hot water kettle was broken, multiple lights were out, our shower door was taped with duct tape. There is no valet area or driveway for the hotel. Staff were friendly and responsive, but the hotel itself has not been a 5-star hotel for many, many years. I feel the hotel really misrepresents itself online - there are four or five tables set up in the lobby area for breakfast, no real restaurant or bar. I have also contacted Mr and Mrs Smith instructing them to modify their description of this hotel. If you are looking for a 3-star accommodation in South Yarra for a family, this might be your spot. This hotel is about the level of a Marriott Residence Inn, but much less modern.…
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Date of stay: January 2020
Rooms
Cleanliness
Service
3 Helpful votes
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Mar 9, 2020
Dear Reana T, Thank you for your feedback on your stay during the Australian Open. I am sorry that we did not meet your expectations on this visit. I'm glad to read that you found our staff responsive, they were able to resolve the housekeeping issues that you had. We are working on an extensive refurbishment for this year. Several soft refurbishments have been carried out since opening in 2002, the last being curtains, bedheads and cushions in suites and refresh of the public areas which included carpet in 2017. The hotel has been styled in contemporary oriental design with quality timeless finishes rather than mass produced cheaper furniture and fittings. The Lyall is a boutique hotel in the true sense of the word, we have 40 suites, a small all-day bistro space and champagne bar, we also serve meals on the terrace and in The Library. Our kitchen is open 24 hours for room service and our Lyall Spa is award winning. This is the typical Mr & Mrs Smith hotel. Our guests enjoy its intimate atmosphere and having the staff greet them by name. The Lyall does have a valet parking zone and a driveway. With kind regards, Rowina T Hotelier
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Beautiful, spotless rooms and great service. Location was perfect, in a quiet street and about 20m from Chapel St. surrounded by good restaurants and shopping. Breakfast was memorable! Will definitely stay here again.
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Date of stay: November 2019
3 Helpful votes
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Feb 16, 2020
Dear Sue, Thank you for this great review, we really appreciate your feedback. We are delighted to read that you thought our rooms were beautiful and spotless. We're thrilled that you enjoyed our service and location in a quiet street and its proximity to lots of great shops and restaurants. Thank you highlighting our breakfast. We look forward to welcming you back to The Lyall . With thanks, Rowina T Hotelier
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We were travelling through Australia and I booked this hotel with high hopes of the description - a boutique hotel frequented by the likes of Olivia Newton John. On arrival, the location looked great and the outside of the building was promising. Having been shown to our room, have to say I was underwhelmed. The decor was drab and tired. Stains were found on the sofa and carpet. The bathroom could do with a refit with dirty grout in the tiles, a chip in the bath and smeared glass on the shower. Cheap coffee sachets had been left in the kitchen area. No docking station to play music. The bar area wasn’t anything special and I noticed a huge cobweb on the ceiling above me whilst I had a glass of wine. We paid over $350 per night for this hotel and would have to say it was over-priced for what you got. I see the hotel has received similar feedback so I really think it’s time the hotel got it’s renovation. Such a shame as the area of South Yarra was lovely and offered so much…
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Date of stay: January 2020
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Feb 6, 2020
Dear Debra, Thank you for choosing to stay at The Lyall and for your feedback. We are currently in the final stages of refurbishment plans which will occur this year. i apologise that your experience did not meet expectations this time but hope to welcome you back in the future as we do have a unique hotel in a great area, South Yarra.. Best wishes, Rowina T Hotelier
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We stayed here for 3 nights, I felt that the hotel was not quite as luxury as set out on the website, but don't get me wrong, it is a lovely hotel. The staff were lovely, if not quite as attentive as at other hotels. The kitchen had a washing machine in which had been screwed shut which was a bit odd. Would happily stay again and in a lovely location in South Yarra
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Date of stay: January 2020
Rooms
Location
Service
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Feb 6, 2020
Dear Guest, Thank you for taking the time to review your recent stay at The Lyall, we appreciate your feedback. We are delighted that you enjoyed the hotel, our staff and location. We have removed some of the washing machines from suites as the model is now obsolete and there is no other model to fit the space. We have created a guest laundry to compensate while we look for replacement. We also provide a 7 day laundry service which is a paid same day service. Thank you for choosing to stay at The Lyall and we hope to welcome you back in the near future. Warmest wishes, Rowina T Hotelier
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Not quite sure what to write in this review as I have said it all before in previous reviews of the Lyall. This is our go to hotel when we fancy a trip into town from the Yarra Valley We have never been disappointed. The rooms are spacious, well appointed with everything you might need and the beds are extremely comfortable. The staff are well trained, efficient and friendly. The breakfast menu offers an excellent choice and breakfast is served long after most other hotels have finished their breakfast service, very nice for those of us who aren't early risers. One more thing, the bar serves single glass bottles of Moet Chandon which my wife is VERY pleased about. We will be back in August
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Date of stay: January 2020
Location
Cleanliness
Service
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Feb 6, 2020
Dear SeanD, Thank you so much for taking the time to write your positive views of The Lyall. We really appreciate your feedback every time you care to share it. Thank you for highlighting the spaciousness of the suites and comfort of our beds. We're glad you like our breakfast menu and our later serving hours (nothing worse than having to set the alarm so as not to miss breakfast) . We do have a great team, thank you for mentioning their friendliness and efficiency. I'm am so pleased that your wife likes our 'mini Moet" 200ml bottle which we serve when a flute of champagne is ordered. We call it ''A party for one" Once again, thank you for your loyalty and we look forward to welcoming you back to The Lyall. Warmest wishes, Rowina T Hotelier
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We were really looking forward to staying 2 nights at the Lyall. The website looked v impressive, we assumed we would be staying at a cool cutting edge trendy boutique hotel. We arrived at 9 pm and our first impressions from the outside were good. The building us attractive in a nice area ( South Yarra) but once we had to haul all our luggage to our room we realised that this was not going to be a 5* experience. We were given a 2 bed 2 bathroom “apartment” for us and our 2 kids ( 24 and 21). The living room was Ok with a proper kitchenette but the bedrooms and bathrooms were Small, tired and depressing. The decor and feel of the Accommodation was so different from the impression given on line - it is amazing they have got away with this for so long. The staff ( ie the one man who seems to do everything from front desk to waiter and bell boy) were very obliging and pleasant but really this is not a cool chic 5* city boutique hotel - it is a 3* Lodging with little charm and only brief and superficial style which is brilliantly overstated on their website. The best things about the Lyall are the mega Jelly Babies bowl on the front desk and the coffee at breakfast. Both - world class! Having said all this - the Lyall is nicely located if you want to avoid the CBD - And be nearer to the St Kilda’s beach area. Its not a bad hotel - its just not a 5* “Special” experience which is a shame as if some serious Renovation and design money is invested into it - it could be what it says on line as it is actually a very nice property.…
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Date of stay: December 2019Trip type: Traveled
1 Helpful vote
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Feb 5, 2020
Dear AndrewB, Thank you for taking the time to share your thoughts on your recent stay, your feedback is appreciated. While i'm glad that you chose to stay at The Lyall from what you saw on the website i am disappointed to read that the experience did not meet your expectations. We do always escort our guests to their suite with their luggage, so i am looking into this and apologise as i imagine with four adults there would have been quite a bit of luggage. Not a Lyallstyle welcome. We are currently working on a complete refurb including bathrooms which will happen this year. We did replace bedheads, curtains and cushions two years ago which did freshen up the suites. i am sincerely sorry for your experience and hope that the rest of your stay in Melbourne was enjoyable. We would welcome the opportunity to impress you when our refurb is complete. With thanks, Rowina
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I loved this boutique hotel.. It is so perfectly situated. The staff are great and the massage was amazing. I love the feel of this hotel - its just gorgeous and has everything you need without feeling like you are in a big hotel.
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Date of stay: October 2019
Cleanliness
Service
3 Helpful votes
Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Dec 11, 2019
Dear Liesl, I was thrilled to read that you loved your stay at The Lyall. Being a small hotel (just 40 suites) allows us to know our guests and as you mentioned our location is perfect with great shops and restaurants on our doorstep. Thank you for complimenting our staff and the massage you received in The Lyall Spa. We hope to welcome you back in the near future. Warmest wishes, Rowina T Hotelier
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This Hotel is a true gem ~ Joanne and I stayed there recently - it was our first visit but I can guarantee it won't be our last! We booked a single bedroom suite and loved everything about it. A home away from home and so central to the best South Yarra has on offer and a stones throw from the CBD.
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Date of stay: September 2019
Rooms
Service
Sleep Quality
Room Tip: The Murphy Street views would be worth considering.
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Helpful
Response from Rowina T, Owner at Lyall Hotel and Spa
Responded Dec 11, 2019
Dear John S, Thank you so much for this great review. We really appreciate your taking the time to share your experience on Tripadvisor. It's lovely to read that you and Joanne enjoyed your stay at The Lyall and found our South Yarra location to be central and convenient. We look forward to welcoming you back to your Melbourne "Home away from Home" in the near future. With thanks and warmest wishes, Rowina T Hotelier.
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PRICE RANGE
$855 - $855 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the lyall hotel melbourne, lyall hotel melbourne
LOCATION
AustraliaVictoriaMelbourneChapel Street
NUMBER OF ROOMS
40
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Claim Your Listing Frequently Asked Questions about Lyall Hotel and Spa
Which popular attractions are close to Lyall Hotel and Spa?
Nearby attractions include Rush Escape Game (0.09 miles), Country Road (0.3 miles), and Arden Street Oval (0.1 miles).
What are some of the property amenities at Lyall Hotel and Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Lyall Hotel and Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Lyall Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Lyall Hotel and Spa?
Conveniently located restaurants include Cucinetta, Burch & Purchese Sweet Studio, and Two Birds One Stone.
Are there opportunities to exercise at Lyall Hotel and Spa?
Yes, guests have access to a fitness center during their stay.
Does Lyall Hotel and Spa have airport transportation?
Yes, Lyall Hotel and Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lyall Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Lyall Hotel and Spa offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Lyall Hotel and Spa?
Many travelers enjoy visiting Old Melbourne Gaol (2.5 miles), St. Patrick's Cathedral (2.1 miles), and Rippon Lea Estate (2.9 miles).