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Sofitel Melbourne on Collins

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#12 of 157 Hotels in Melbourne
Certificate of Excellence
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4,711 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Melbourne on Collins
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Showing 4,588: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 7, 2013 via mobile

We stayed at the sofitel on the weekend, and as we like to stay at 5 star hotels quite regularly we were disappointed with the service we received from the sofitel. When we got there we were told our room that we paid for up front was given to someone else and they up graded us to another room free... More 

Helpful?
1 Thank Yummy776
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive review of Sofitel Melbourne On Collins. I am disappointed to hear that your experience did not meet your expectations. Please accept my apologies. Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your feedback on Trip Advisor, as I will now be able to review your comments... More 

Melbourne, Victoria, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 7, 2013

Convenient location within the Melbourne CBD, Sofitel Melbourne on Collins provided a mixed experience. Service from staff varied, check-in process was very efficient, though struggled to find even just a smile from any porter staff. The best thing the property has going for it is the fact that regardless of the room type you've booked you're going to get a... More 

Helpful?
Thank Blair C
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive review of Sofitel Melbourne On Collins. I am disappointed to hear that your experience did not meet your expectations. Please accept my apologies. Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your feedback on Trip Advisor, as I will now be able to review your comments... More 

Melbourne, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed April 6, 2013

Our anniversary stay at Sofitel on Collins has been a regular event for us since our first experience around 2006. To keep this brief, the description of the hotel can be viewed at http://www.sofitel-melbourne.com/ . The thing that always stands out for us is the quality of the staff. We have always been made to feel genuinely special and valued... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank barrytookas
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

I am delighted that you enjoyed your Sofitel experience and sincerely thank you for taking the time to share your comments. I will certainly pass on you feedback to our entire team. More 

Mumbai (Bombay), India
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 5, 2013

We stayed here for 4 nights in March. The Hotel is located in a superb place which is a great plus point. The room we had opted for gave us a view of MCG and Rod Laver arena. Reception, Concierge and other staff are similar to what you get at other 5 star hotels... But here are some points to... More 

Helpful?
1 Thank Prajit_N
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for posting such a constructive review of your recent stay. We hope to welcome you back in the not too distant future. More 

Yeppoon, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2013

Absolutely first class , Room , Meals and location . We had great service , the staff were very pleasent and genuine . The rooms were very spacious and the views were magnificent . There was plent of lifts so there was minimal waiting for the elavator . Close proximity to everywhere and it is in the less busiest area... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank TimYeppoon_Australia
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for taking the time to post such a positive review of the Sofitel Melbourne On Collins. It was fantastic to read that you found our Ambassadors to be pleasant and genuine. I do hope we have the opportunity to welcome you back soon. More 

Hamilton, New Zealand
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 5, 2013

Wow what an amazing hotel! We stayed at the Sofitel Melbourne on Collins for 7 nights and had an amazing time. We took our 2 year old daughter with us and she was treated like a princess by all the staff. Our package included Club Sofitel access and we found this to be amazing as well. So much food on... More 

Helpful?
1 Thank TimJewel
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

I am delighted that you enjoyed your Sofitel experience and sincerely thank you for taking the time to share your comments. I will certainly pass on you feedback to our entire team. More 

Melbourne, Australia
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 stars Reviewed April 4, 2013

For the past few years, my wife and I as Accor Advantage Plus members have booked our complimentary free night to stay at the Sofitel Melbourne to celebrate our wedding anniversary in early February. We book almost 12 months in advance as the free night option usually is taken up quite quickly at this hotel, and we pay extra for... More 

Helpful?
Thank Redback_Venom
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

I was delighted to read your comments and I thank you for taking the time to share your feedback. I am most pleased that you enjoyed your stay with us and were able to take advantage of some of the products and services available at the hotel, such as our High Tea and drinks in the Atrium Bar. More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed April 4, 2013

Very good hotel. Polite staff and good facilities. Was quite dissapointed with the noise coming through the walls from the neighbouring room though. Loud talking and laughing spoilt my sleep experience. The manager on duty came straight up when I had first complained however the second time I complained he could not hear much noise from the corridor. Unfortunately for... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank MohawkFalconOne
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive review of our hotel. I sincerely apologise that you were disturb by noise and for the impact this had on your stay. I do hope you can return to experience a restful night’s sleep in the near future. More 

Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed April 4, 2013

Rooms were good. View was gorgeous. Service was good - apart from having to call for a jug of water 3 times (the alternative being purchasing an over over over priced bottle of water from the minibar). Stayed there on a 3 nights for 2 offer - would never consider this place if I have to pay full price. Have... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank KavyaSwaminathan
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

I appreciate your honest and constructive feedback following your recent stay with us. I apologise for the lapse in service you received this is certainty not normal. I do hope we have the opportunity to welcome you back in the future. More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 4, 2013

We stayed here on Easter Saturday as a belated wedding anniversary and as always great service, food and ambience. This is about the tenth time we have stayed here and it never fails to impress. The staff at this hotel are truly professional and accommodating, pleasant and welcoming. The corner suites offer magnificent views and the beds are so comfortable.... More 

Helpful?
Thank Malcolm C
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review

Thank you for posting such a positive review on Trip Advisor; it is truly appreciated by everyone here. Thank you also for your kind words about Jenny, I am sure she will be thrilled to hear your comments. More 

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Staying in Central Business District

Neighborhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 

Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Price Range: $184 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
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