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Sofitel Melbourne on Collins

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#13 of 157 Hotels in Melbourne
Certificate of Excellence
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Sofitel Melbourne on Collins
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4,759 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Melbourne on Collins
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Showing 4,631: English reviews
Hobart, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at Sofitel Melbourne many times. Our most recent stay was one of those truly lovely experiences where everything just seems to flow ever so smoothly. Helpful check-in staff (thanks Mitch), fabulous corner room, welcoming Club staff and facilities, and more. We feel very lucky to be able to enjoy the professionalism and comfort offered at this hotel.

Review collected in partnership with Accorhotels.com

Helpful?
Thank GenJen171
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Mitchell on reception. He will be really chuffed to have received the recognition. Thank you again, for your continuous support of our hotel and we are looking forward to your next stay in December. More 

Hong Kong, China
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a really gorgeous hotel sitting the the central of Melbourne City. The door men are so helpful and nice. The most memorable part of my journey was the breakfast. It was like Michelin quality. I can never forget about that and it stays on the top of my list of hotel breakfast.

Helpful?
Thank Pinkyproject
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your good feedback. I am delighted to know that you enjoyed your stay and particularly our offer selection for breakfast as well as our exceptional location. We look forward to seeing you again on your future visits to Melbourne. More 

Adelaide, Australia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

A first class experience in Melbourne for a room with a view. Look out for specials/last minute deals. An exceptional view awaits those who decide to spend on this luxury stay. I look for rooms above level 40 on the corner looking south east over St Patricks Cathedral, the Yarra river and gardens out to the bay. A suite on... More 

Helpful?
Thank 2016tlp
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your good feedback. I am delighted to know that you enjoyed your stay and particularly our famous MyBed as well as our exceptional location and spectacular views. We look forward to seeing you again on your future visits to Melbourne. More 

Warrnambool, Australia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed 2 nights. It's our first time at Melbourne Sofitel we normally stay at Stanford. Lovely view from 38th floor. Room was clean. Bed was comfortable. Service was fantastic. Breakfast was ok. My husband got eggs Benedict the second morning and he couldn't eat it. The Benedict sauce had to much vinegar and eggs were hard... More 

Helpful?
Thank Juliek101045
GM_C_Scott, Public Relations Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am very sorry to hear about your breakfast experience, I am pleased however that you enjoyed the view from level 38 of the hotel and the service you received from my team. We look forward to welcoming you again and once again thank... More 

Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was upgraded to a suite but the decor was so old and there were no services with the room. In other 5 star hotels there would be complementary club access. A disappointing experience. I will stay elsewhere next visit to Melbourne.

Helpful?
Thank Shane C
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. We are was appreciative of your comments in relation to where we can improve our hotel and we take these on board. Please accept our apologies for the disappointment caused. We are looking to update our hotel rooms within the next 12 months. We do... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is really lovely. The location is close to everything and the view from the window is amazing out over Port Phillip Bay, the art precinct and Crown. The staff are very helpful and professional. The mini bar prices are daylight robbery but that is the same with any 5 star hotel. That is the only complaint.

Helpful?
Thank Ann D
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. I am delighted that you enjoyed our exceptional location in central Melbourne and that you appreciated the service of our friendly and welcoming staff. I hope to have the pleasure of welcoming you back in the future. More 

Canberra, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a platinum Accor member now and decided to compare my experiece to when i was a gold member. consistent with my other hotel stays i made my usual odd requests to see how responsive the staff are to guests. in this case I asked to have a towel folded into the shape of an elephant and placed on... More 

Helpful?
Thank CBRJoshG
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the pleasure of welcoming you back soon at... More 

Melbourne, Australia
Level Contributor
339 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed 1 week ago

Have not stayed here for around 6 years and yet it reains a favorite. The staff are freindly and the rooms comfortable - although the TV controls can do your head in. Large bathroom with shower over the bath. Stayed om the clib level and the offering from 5.30 until 7.30 are nice and there is plenty to feed upon.... More 

Helpful?
Thank Grant T
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a lovely review of your stay and welcome back to the Sofitel Melbourne On Collins. We very much enjoy welcoming back returning guests, and take it as a huge compliment that you chose to stay with us again. More 

Canberra, Australia
Level Contributor
442 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for my husband's birthday and had a great time. Lovely corner suite. Lounge staff are friendly and professional -- and the food in the lounge can double as dinner if you like what is on offer...a very generous lounge experience.

Helpful?
Thank TristanEF
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and for choosing to celebrate your Husband's birthday with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We thank you for your support of our hotel and look forward to welcoming you... More 

Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

From the moment you walk into this place you know it is special, he rooms are very nice with great views over Melbourne. I stayed here for 2 nights whilst in Melbourne for business, the place is very central to everything you want to see and do in Melbourne. The ally ways of great restaurants and bars are a short... More 

Helpful?
Thank jazzyjake
GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your good feedback. I am delighted to know that you enjoyed your stay and particularly our offer selection for breakfast as well as our exceptional location. With regards to your personal preferences, we can certainly allocate a room with the walk in shower, as well as we can remove the bed topper or soft part... More 

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Staying in Central Business District

Neighborhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 

Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Price Range: $183 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#13 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
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