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Sofitel Melbourne on Collins

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25 Collins Street, Melbourne, Victoria 3000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1925)
Room & Suite (926)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Melbourne on Collins
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 168 hotels in Melbourne
Location
Cleanliness
Service
Value
Travelers' Choice
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services.
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Room & Suite (926)926
Full view
Property amenities
Paid public parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Airport transportation
Business Center with Internet Access
Parking
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, Chinese
6215Reviews46Q+A100Room tips
Traveler rating
  • 4,075
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  • 92
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Popular mentions
Ian W wrote a review May 2021
Canberra, Australia9 contributions2 helpful votes
+1
The expeeience was so much better than I anticipated. The hotel's commercial materials only show a young happy couple instead of its building or rooms like others do. I suspected that they were too embarrassed to show any of the aging rooms or building. The corner room we had was actually very pleasant and comfortable, the hotel aged gracefully. The view was so good I was happy to stay in the room and work during the lock down that started on the 28th of May. Downstairs is a mall with well priced and delicious take away food, open even during g the lock down. Staff were very helpful. The lobby bar staff were not only keen to assist but very entertaining as well. The only thing we didn't like was the shower. Not only it was shower on top of a bath tub, there was no water pressure at all. Overall very happy and will return.
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Date of stay: May 2021Trip type: Traveled on business
2 Helpful votes
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Response from Clive Scott, General Manager at Sofitel Melbourne on Collins
Responded 1 week ago
Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear that the guest bathroom was not to your liking, I am pleased however that you enjoyed the location of the hotel and the service you received from my team. We look forward to welcoming you again.
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Nick069 wrote a review May 2021
Sydney24 contributions34 helpful votes
My husband & I stayed here for 2 nights in May to celebrate a big birthday. The room was great - spotlessly clean with all you could wish for including robes & slippers. We were on the 44th floor and the views were amazing! Also, we were absolutely delighted with the way he was made to feel so special - the birthday treats in the room along with a card wishing my husband a happy birthday & stay were absolutely lovely touches! The Atrium on 35 bar is brilliant & the staff were great! I would recommend the hotel to anyone & am looking forward to staying again sometime in the future.
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Date of stay: May 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Clive Scott, General Manager at Sofitel Melbourne on Collins
Responded 2 weeks ago
Thank you for leaving us such a wonderful review. We are thrilled that you and your husband oved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again.
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Marg P wrote a review May 2021
Melbourne, Australia10 contributions9 helpful votes
I have stayed twice recently to have special celebrations. The Club staff bent over backwards to make sure that my celebrations proceeded smoothly. I'd had some emails with staff there regarding dietary requirement and they delivered tasty food for us. Two staff members Elodee and Emma in particular are just wonderful and always welcomed me and greeted me by name. It feels very special to stay in a Club room at the Sofitel.
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Date of stay: May 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from Clive Scott, General Manager at Sofitel Melbourne on Collins
Responded 2 weeks ago
It is fabulous to hear that you enjoyed your stay and we are delighted to know that you enjoyed all aspects of it, especially the quality of our Club Sofitel room service. We appreciate your kind feedback about our team and we will ensure this is shared with Emma & Elodie. We look forward to welcoming you again soon.
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M0WerMaN wrote a review May 2021
Melbourne, Australia24 contributions31 helpful votes
Stayed a couple of nights in a club room. Room was spotless and very comfortable. The standout was the staff especially in the club, management should be congratulated on there training. We last stayed in the 90’s not much has changed decor wise but it was better than I remember what was old is new again. Thank you for a perfect weekend get away. Now how does the song in the lift go again? See you next time!!!!!
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Clive Scott, General Manager at Sofitel Melbourne on Collins
Responded 2 weeks ago
Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel Club Lounge experience. I will ensure your kind words are shared with everyone. We look forward to welcoming you back in the future.
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Con B wrote a review May 2021
Adelaide, Australia3736 contributions216 helpful votes
+1
Great hotel in a nice location Extremely friendly staff throughout SADLY only stayed 1 night Stay plus through Accor Plus with a small copay for a Club Room a little dated but the quality is there Nice club lounge with good evening canapés nice French and Aussie wines and good breakfast Post COVID-19 this is one of only a few hotels Australia wide offering club lounge facilities and let's face it this is one of the important things particularly if you are paying for a service (cf say Hilton Intercontinental Sheraton etc) great views high up I was in room 4925 Recognition of ALL Silver status through Accor Plus with free High speed WiFi early checkin and late checkout Can't wait to stay again
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Date of stay: May 2021Trip type: Traveled solo
2 Helpful votes
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Response from Clive Scott, General Manager at Sofitel Melbourne on Collins
Responded 4 weeks ago
Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel Club Lounge experience. I will ensure your kind words are shared with everyone. We look forward to welcoming you back in the future.
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PRICE RANGE
$170 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel melbourne on collins hotel melbourne, accor melbourne on collins, melbourne sofitel
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
363
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Frequently Asked Questions about Sofitel Melbourne on Collins
Which popular attractions are close to Sofitel Melbourne on Collins?
Nearby attractions include Depot Adventures (0.1 miles), The Ian Potter Centre: NGV Australia (0.3 miles), and The Regent Theatre (0.3 miles).
What are some of the property amenities at Sofitel Melbourne on Collins?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sofitel Melbourne on Collins?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Melbourne on Collins?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Melbourne on Collins?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sofitel Melbourne on Collins?
Conveniently located restaurants include Hochi Mama, Straight Outta Saigon, and Il Bacaro Cucina e Bar.
Are there opportunities to exercise at Sofitel Melbourne on Collins?
Yes, guests have access to a fitness center during their stay.
Does Sofitel Melbourne on Collins have an airport shuttle?
Yes, Sofitel Melbourne on Collins offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sofitel Melbourne on Collins located near the city center?
Yes, it is 0.9 miles away from the center of Melbourne.
Are any cleaning services offered at Sofitel Melbourne on Collins?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Melbourne on Collins offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.