Went to Melbourne to attend to our business conference and decided to take more time to visit my old grounds. My stay was so much joyous by selecting this hotel. From the very moment I put my foot down I was met with the kindness and respect. My check in process was flawless, not to mention super warm advice from the concierge gentleman who happened to notice a small damage that happened to my gourmet. He brought it to my attention and attempted to fix it immediately. My room was upgraded in recognition of my membership to one of the highest level rooms. The actual room was very attractive and had lovely views. Great ambience, location, quality of finished, service are the least I could mention. Thank you Sofitel for making my stay so much better. Oops, almost forgot the men, I had a very late flight back home and I was allowed to remain in the room till 1pm without the additional charge!

Summary of review - Service was great, generosity is evident, room is clean and comfortable. My husband and I stayed at Sofitel on Collins from 1 Jan to 3 Jan 2020 with our son to celebrate his first birthday. We are very grateful and pleased with their generosity and impeccable service. Full review - The staff knew the occasion we were celebrating, and sent us an Ethan teddy bear (exclusive to Sofitel on Collins) and a bottle of wine after checking in. Valet parking is $55 per day. When we got to our room, the cot wasn't set up yet, but we went out for a walk and the cot was set up by the time we returned. They left another bear in the cot for our little one! They also gave him a colouring pack. There is a tram just outside the hotel which is convenient for exploring the city. Service was impeccable and thoughtful. Room service offered to turn down our bed in the evening, and gave us a little spray bottle of lavender to help us relax for sleep. Overall, the room was very comfortable. It was very clean, and the bed was very comfortable. They have a pillow menu to choose from which was a nice touch. The walls are a bit thin; both nights, we had neighboring rooms playing music very loudly late at night to early morning - our son stirred a few times from the noise. We didn't make a complaint because we didn't want to risk waking our son further. However, we mentioned it to front desk at check out, and they apologised, noting that they will place us further from populated areas the next time we visit. I was very disappointed that the desserts on their restaurant menu wasn't available for room service, but was able to get a reservation their restaurant No 35 through American Express Concierge. We tried to get a reservation on site, but was told that they were fully booked. When we got to the restaurant, another couple walked in and the restaurant was able to offer them a table while letting them know that they need the table back by a certain time. We felt rather disappointed about this contradiction, but didn't dwell on it because the food there was excellent. The wait staff were very helpful (albeit sometimes not as attentive probably because it was a busy time). The highlight though, was when the brought out a little birthday dessert surprise for our son! He loved it, and we were again impressed by their generosity. Overall, it was a wonderful stay and we left on a high. We will definitely be back.

Where to start! This hotel was amazingly positioned at the end of the free tram zone, with the stop being right outside the hotel and some lovely high end shops within a short walking distance. The hotel has valet parking, which is a bonus and unloading the luggage and sorting out the parking was effortless. We had booked early check in and late check out, so we arrived at around 9am and checked out just before 5pm the following day. The hotel reception is on the first floor, which is accessed via an escalator. Check in was quick and easy and both the reception and valet staff were very friendly. After check in, we took the lift up to the 48th floor. The view down over the atrium is absolutely amazing! Our room had beautiful views over the east side of Melbourne (including the MCG) the room was spacious with everything we needed. The club Sofitel lounge (35th floor) had wonderful views over the city, with lovely staff and a great selection of food and drinks available. When we visited again (early evening) the lady even remembered our names! You really need to check out the view from the toilets near the bar on floor 35! It’s on our list to stay here again on our next trip to Melbourne