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| Corner Flemington Road & Harker Street, Melbourne, Victoria 3051, Australia
| Corner Flemington Road & Harker Street, Melbourne, Victoria 3051, Australia
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1 room, 2 adults, 0 children12
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The hotel is in the process of being renovated and is in a great location for catching the tram and it is only about a ten minute tram ride into the city centre. There is an IGA express within walking distance but limited food options...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Even the renovated rooms are not up to standard. Filthy furniture and poor quality. Tried to be disguised with new paint and carpet. Understand that they are renovating and workers start at 8am, but they could have asked me if I wanted the room next...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
1 Thank LisaS S
Response from The_Hotel_Team, General Manager at Mercure North MelbourneResponded November 10, 2016
Dear LisaS S,
Appreciate you reviewing our hotel, albeit a tad bit harsh. The renovation process has been planned in stages and stage 1 is to complete the painting, carpet and wallpaper. Stage 2 involves the furniture and painting of the corridors.
I do have...More
Firstly, the staff were excellent. Very helpful. Had breakfast every morning, food was basic but very good and always full. However they are doing renovations and I arrived on a Sat. there were flakes of paint and plaster in the hallway that hadn't been vacuumed....More
1 Thank rabbitoh1
Response from The_Hotel_Team, General Manager at Mercure North MelbourneResponded November 3, 2016
Dear rabbitoh1,
Thank you for taking the time to write your review. I will be sure to pass on your feedback to the team. It is unfortunate to note your feedback about the room not being vacuumed, I will definitely address this with the housekeeping...More
The car parking was out in the open on a gravel drive way, it was raining so not very easy to walk down. The room was filthy, dirty and disgusting.the chairs were stained and grotty. I never took my shoes off, the carpet was so...More
1 Thank Wendy M
Response from The_Hotel_Team, General Manager at Mercure North MelbourneResponded November 3, 2016
Dear E9113JUwendym,
My apologies for the unpleasant experience during your recent visit to the hotel and disappointing that we were unable to stay in one of refurbished rooms. We are in the midst of renovating all accommodation rooms and will have all of level 1...More
Booked in late on a Friday Night after a 5 hour drive, the room was nothing like the one in the photo, ours was a lot smaller, opened the door to find it was occupied by thousands of mosguitoes went to reception and asked for...More
Thank Pedz1
Response from The_Hotel_Team, General Manager at Mercure North MelbourneResponded November 3, 2016
Dear Pedz1,
Definitely not a great experience and for this we apologise. As you would have read from previous responses, the rooms are undergoing a full renovation, to be completed by the end of 2016.
The mosquito’s are definitely not a pleasant sight, however, Victoria...More