Overall a very enjoyable and memorable stay at the Park Hyatt to celebrate our wedding anniversary. Hotel management kindly recognised this and provided a congratulatory card and a bottle of sparkling wine in which to celebrate. We stayed for two nights over the Saturday and Sunday and it was really nice to at last experience the delights of the hotel and Melbourne CBD given that the pandemic and the restrictions made it difficult over the last 12-18 months. The service and room allocated were excellent with room service very attentive to our requests over the entire weekend. Thank you Park Hyatt for what was an enjoyable and memorable stay in Melbourne.
I booked for one night back in March for my husbands birthday in April. Unfortunately i got covid and we had to reschedule. I booked through Qantas as I'm a frequent flyer and it was no trouble to change the night to a few weeks later in May. I did end up paying more money in the end which defeated the purpose of using my Qantas points but hey it is what it is. I paid extra to get a room with a view and also breakfast. Upon arriving they couldn't actually find our booking so we were waiting for about 15 minutes whilst they tried to sort it out. It was a little awkward standing there but they were very pleasant and apologized once it was sorted. we got to our room on the 15th floor, it was amazing. It was big with a queen size bed large bathroom and walk in robe area. However the view was of the old and dirty tennis court on the roof. This was really disappointing because the whole point was to pay extra to get a view. It looked like a prison yard court. Photos are attached to this review. Obviously there will be plenty of rooms in hotels with all different angles and views but to ask people to pay extra to look at a tennis court is not really a view. Its not a cheap hotel at all so charging extra i dont think is right. the views beyond the tennis court were amazing, it was just the horrible tennis court that let it down. We were also looking forward to the bath. However once in, it was hard to relax as the water continues to drain once its at a certain level so it was not relaxing. Im guessing its a safety feature perhaps but to stop the draining you had to let the water dip below to certain point so the water didn't cover our bodies so we ended up being cold. I think this function should be removed as the bath is a corner bath and would be so nice to relax in. The heating/air con clicks all night as it goes on and off so i would suggest turning this off completely as it woke up every time. Also the doors like all hotels are not soft close so you could hear people at all hours of the night opening and shutting the doors. Its very loud when there is not other noise so if you're a light sleep i would suggest ear plugs. The hotel was was fairly quiet though apart from the doors. The breakfast was great. Plenty of options and the chef makes some things as you wait. Definitely one of the better hotel breakfast buffets ive had. The location i think is great as its the top end of Collins & Bourke street which is generally quieter. The hotel building itself is just beautiful. timeless and so pretty. A lovely driveway leads up to the wrap around and they have valet (a bit pricey at $60) but the concierge staff are just lovely. In fact the hotel staff were all lovely and so friendly. I think we were just unlucky to have the room we did with the minor inconveniences but i would definitely come back here.…
Once again this beautiful hotel did not disappoint. Was lovely to experience staying here like we did for our first night as a married couple. Service was impeccable. Deluxe room with a beautiful view.
We stayed in the Terrace Room for 2 nights and it’s superb. Big and airy and the way the inside and outside work together is terrific. Greta views of the Melbourne CBD and the Cathedral. Positioned at the top of the city, it is perfect to walk to all of Melbourne’s premium arts, theatres, restaurants and entertainment facilities. We absolutely loved it
Customer service was one of the best I’ve received amongst all 5 star hotels I’ve been to. The jacuzzi / bath was an extremely amazing experience which my wife and I really enjoyed. Everything was smooth at this hotel no ego from the staff and were all happy. We were especially happy about how much they cared and the little detail they focused on. Thank you to all staff on hand!
We stayed at the Park Hyatt as a mini getaway for my husbands birthday. Staff were welcoming and friendly and the effort to acknowledge my husbands birthday was greatly appreciated. The room and bathroom were very clean and we thoroughly enjoyed our stay and the service at Park Hyatt Melbourne. Would definitely recommend.
Given the reputation of this property we were expecting great things. Experience started well but went downhill after that. Room was not serviced until well after 4 pm which impacted us getting ready for the evening. When questioned about it housekeeping‘s response was ‘you should have booked in a time earlier’ Room also not 100% clean with sequins from the previous guest all over the carpet. Overall for the price you pay very underwhelming.
We have been staying here for 15 years+ and always found the hospitality exceptional but this visit was very disappointing. We were given a very noisy room next to the lift and the staff were not the usual friendly faces. It all felt very impersonal and not particularly welcoming. Breakfast kitchen and wait staff were the exception, fantastic as always. With the now overwhelming choice of alternate 5 star hotels in Melbourne, we'll be looking at those in future.
This hotel was everything we could’ve hoped for for our very special occasion. The room was spectacular and huge and the views were beautiful. Our spa treatments were divine. We felt very spoilt. The service was friendly and professional always
Absolutely loved our stay at Park Hyatt, deserves it's spot at the top of Melbourne's best hotels. Service was fantastic, room was extremely well kept and late night room service was delicious. Would stay again in a heartbeat