Stayed during Melbourne Covid lockdown in July for an evening with connecting rooms for the kids due to some extenuating circumstances at home. The hotel was not participating in the Covid hotel quarantine program which made it a very attractive choice. The hotels’ pool, gym, restaurants and bars were all closed. Service was exceptional, despite the obvious issues the hotel was dealing with. The food at breakfast, lunch and dinner, via room service was prompt and delicious. We were granted a very late check out which was fantastic and very flexible of the hotel. The staff did everything to make our stay warm, pleasurable and easy. Cannot rate the service any higher. The hotel however is very old and tired. The rooms we stayed in were rather dated. The TV’s were very old, bathrooms very dated, all in dire need of a renovation. Problems brought to their attention were quickly fixed by hotel maintenance. It was nice to get away in the middle of a pandemic and enjoy things like room service. We all had a wonderful stay despite the circumstances and would look forward to returning to the hotel in normal times. Hopefully the hotel will update its rooms, with a Shangri-La and Mandarin Oriental slated to open soon, they may find it tough to compete in the same space given how dated everything is.

The attentiveness and attention to detail of the staff at the Park Hyatt Melbourne was exceptional and made the stay memorable. The room was large but not altogether comfortable for my frame (normal BMI male). The bed was comfortable and provided good support and would probably suit those like me with back problems. However, I don't like this type of bed that reflects back my own body heat as I overheat. This was only a problem on the first night and I think the staff noticed the state of the bedding and probably changed the weight of the doona (look that up :)) so that on the second night I was cold, but that was easily remedied with an extra t shirt. The pillows were comfortable. The air-conditioning could not be turned off so there was a little fan noise but less discernible than in most similar types of accommodation. Breakfast was good, better than most, and the coffee was served promptly and to barista standard. I made notes to myself about two minor maintenance issues and the staff picked this up and acted without a request from me, fixing the problems - very impressive! All staff were friendly and approachable, making you feel welcome and valued. The location next to Fitzroy Gardens was delightful. As a corporate stay I would definitely chose PHM again if offered. As a private person it is probably a little above my preferred price range for stays in Melbourne and I would chose either a cheaper chain or an Air BnB option, especially as I prefer self catering.

Our room was comfortable, clean, and well-appointed. The staff is attentive, friendly, and concerned about the comfort of their guests. The staff concierge desk and valets were very helpful. The quiet location is within walking distance to the museum, train station, and tourist area. We had excellent dinners in the restaurant, and the breakfast buffet was satisfying. We liked being able to order eggs and omelettes to order. There is a small selection of gluten free pastries at the buffet, and the produce was fresh.