InterContinental Melbourne The Rialto
495 Collins Street, Melbourne, Victoria 3000 Australia
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About
#64 of 173 hotels in Melbourne
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.0
Celebrated by World Travel Awards as Oceania's Leading Hotel 2019 and by Luxury Travel Guide as Luxury City Hotel of the Year, book your next stay at InterContinental Melbourne The Rialto, a timeless five star luxury Melbourne hotel offering a juxtaposition of Melbourne’s old and new. InterContinental Melbourne The Rialto is perfectly located on prestigious Collins Street in Melbourne and offers 253 guest rooms and suites. The hotel’s architecture is a distinctive blend of heritage and contemporary. Be transported from the 1890s of the neo-Gothic façade into the dramatic lobby that overlooks the soaring glass atrium. Built in 1891, the hotel began as two separate buildings that housed the famous Melbourne wool stores, commercial and government offices and residences. Step outside to experience Melbourne’s best luxury shopping and renowned food scene or follow the aroma for the perfect cup of coffee. Wind your way through the hidden laneways or hop on the free city tram and explore Australia’s arts and sports capital. Experience award-winning bars and restaurants in a city famous for its food with Alluvial, Bluestone Wine Lounge and Market Lane Bar. Enjoy a drink in our bars or head next door to the buzzing Rialto precinct and experience the array of cafes, bars and celebrity restaurants. Club InterContinental is available exclusively for guests staying in Club InterContinental rooms and suites. A place of sanctuary after a busy day exploring Melbourne, working, or simply a quiet place to unwind. With private access on level 4 overlooking Collins Street, every detail of your Club journey is enhanced through personalised and thoughtful touches. This exclusive experience features private check in and check out, breakfast, all day refreshments, afternoon tea and evening canapes. For exceptional experiences and details that truly delight, there is only Club InterContinental. Choose to live the #InterContinentalLife
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Children's television networks
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shops
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Classic
Languages Spoken
English, French, Spanish, Chinese and 10 more
Location
100Great for walkers
Grade: 100 out of 100
451Restaurantswithin 0.3 miles
105Attractionswithin 0.3 miles
495 Collins Street, Melbourne, Victoria 3000 Australia
Getting there
Rental CarsSee rental cars from $32/day
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See all nearby attractions2665Reviews20Q+A100Room tips
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Well, did I make a mistake and book a room without a bath! Seems so!! But I would never do that.. would I? Well I did... yep from perth... tired...Weird... no bath! Aagh! One phone call to reception... a little extra $ and viola! Great room... with Bath! Happy boy! Staff were very patient and supportive... thank you! Love this hotel. the awesome staff in the club lounge were just lovely.
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Depends weekday you want. Basic room? Any thing. A little more room? Premier room. Club access...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
A great three day business trip on the Ambassador Floor. A lovely large room. Good housekeeping. An excellent breakfast and very convenient. We really enjoyed the location on Collins Street and the very helpful and efficient staff
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is located in the heart of Melbourne, on Collins Street, just a short walk from all the major attractions. The CBD is also very walkable, so you can easily get around without needing to take public transport. The room was spacious and well-appointed. The bed was comfortable and the bathroom was well-stocked. The only issue we had was that the photos on booking.com were different from the actual room we were given. However, after speaking to the duty manager, we were able to get a room that matched the photos. Basically we were originally given a small room vs what we reserved. The breakfast spread was excellent. There was a wide variety of food to choose from, including continental, cooked, and Asian options. I especially loved the smashed avocado on toast. The afternoon cocktails were also very good. There was a great selection of wines, beers, and cocktails to choose from. The building itself has a lot of history. It was built in 1891 and was originally the headquarters of the Bank of Australasia. The hotel has been carefully restored and retains many of its original features. Overall, we had a great stay at the Intercontinental Melbourne The Rialto. The location, room, breakfast, and afternoon cocktails were all excellent. We would definitely recommend this hotel to anyone visiting Melbourne. What we liked about the hotel: Great location Spacious rooms Excellent breakfast spread Good selection of cocktails Historic building…
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Book direct is best.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was in a junior suite and have stayed in exactly the same room on the third floor before, it was spacious and well equipped with lots of storage. Although dated it was really comfortable. Sadly on this visit the service ,which has usually been great, had slipped. There was no offer of assistance on the street on arrival, the porter was more dedicated to getting us out the cab quickly so that he could get guests that were off to dinner in. Check in was more about the financial side of the stay than a welcome. Dinner in Alluvial on the first night was tasty and although is is a typical of many hotels now where casual and fine dining are combined this was a memorable evening with gracious and responsive service. Housekeeping was arranged by phone call on departure from the room to work meetings for both days of a three night stay and despite coming back several hours later was not attended to on either day and had to be specifically asked for again. The second time at 5:15 pm so I was lucky there were still housekeeping staff available, so I appreciated that they had staff there that late in the day to assist. The Club Lounge is moving this week and the new space hanging out over the atrium looked great. The food in the "old" club for evening drinks was probably 50% the same as breakfast (eg smoked salmon, cheese, etc). The cocktails were delicious, while I was drinking my cocktail I was asked by a club staff member if I would like a glass of wine and I said yes and I appreciated the proactive nature of her service. Within 30 seconds of the wine being served a second staff member told me officiously that I wasn't "permitted" to have two drinks and which one would I like her to remove took the shine off things. I asked for the cocktail to be removed and felt suitably scolded. Breakfast was really good, again the service at Alluvial was gracious and hospitable. The third night was a full house so they had to work hard at breakfast the next day and did so with a positive attitude. The spread is one of the better selections of any hotel I have stayed at in Australia. Check out was a breeze and I had popped down to ask a question the day before. The staff member at check out remembered me and walked me to a cab with an extra personal touch to say farewell. On balance, this stay was not worth the price of a junior suite, not because of the room itself but due to inconsistent standards of service. The service when at its best was superb but on a regular basis during this stay I did not feel valued as a guest. Ironically, the issues weren't related to the time of full occupancy so I don't believe that this was the reason. …
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from IHG Service, Owner at InterContinental Melbourne The Rialto
Responded Aug 18, 2023
Hi RossY415, Thank you for selecting IHG Hotel & Resorts for all your travel needs and for staying at InterContinental Melbourne The Rialto. Here in our hotel guests are sure to have an experience that is authentic, enriching, and truly ‘in the know’. I received your remarks and am sorry that your experience denoted some mistakes during your stay. I thank you for allowing us to look into these matters further. I send your review to our managers and they are evaluating them. We have taken immediate action to rectify our errors and prevent this from happening again. IHG Hotel & Resorts invited you to come and create memories in all of our unique locations, We know that you will not regret this decision. Respectfully, Oscar C. Case Manager IHG Hotel & Resort Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was an outstanding stay, we enjoyed every moment of it. The Junior Suite was spacious and spotless and, most importantly, the bed was astoundingly comfortable - I pulled the sheets up to photograph the manufacturer’s tag. The staff were unfailingly lovely - Club staff Lauren and Minnie were particularly wonderful, the doormen were helpful when we arrived, Sally O from Manila was a fascinating and personable staff member whom we chatted to at breakfast and Joseph in the bar was without doubt the friendliest person we’ve met in Melbourne and great to chat to. These are just the names I’ve managed to remember but everyone we encountered was a credit to the hotel. The club product was great and we made a point of enjoying the afternoon tea and evening drinks every day. We will definitely stay at the Intercontinental the next chance we get. The found it to the ultimate marriage of history, luxury and hospitality…
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were "happy to remove them" which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience. …
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at InterContinental Melbourne The Rialto
Responded Aug 1, 2023
Dear Nat N, Thank you for staying at our Intercontinental Melbourne while visiting Melbourne and for taking the time to provide feedback about your experience. It's a pleasure having an IHG One Rewards Diamond Elite member as our guest. I am pleased that the location of our hotel, as well as the comfort of our room, met your expectations and that the Club lounge service was attentive. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests how we are doing. I also take note of your feedback about the service of our staff. Please be affirmed that I will forward your comments to our team to provide a better experience in the future. I apologize for your observation. Once again, thank you for deciding to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location on Collins Street within easy walking distance to Bourke Street Mall, Hardware Lane, Yarra River and the Crowne Casino. Numerous Tram stops are nearby and Flinders Street Station about a 10 minute walk. The Reception Team greeted me with a warm and friendly welcome and it wasnt long before I was checked in. My room, a 1 bedroom suite was spacious and well appointed with a separate lounge area and guest powder room. Very comfortable bed and rainforest shower. The Club Lounge serves High Tea from 2pm a great selection of evening canapes from 5pm. I was advised that a new and larger Club Lounge will be opening in just a few weeks. The Hotel Gym is well appointed and has all you need for a workout while you are away. A great hotel with excellent service and facilities.…
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Stayed for 5 days. Housekeeping did not attend to the room on 3 days of the trip. Whilst this was eventually resolved after I went to the front desk to escalate (and despite having to escalate multiple times on the same day) - I found this level of service disappointing. The room itself was nice but tired. With other compelling hotels at similar price points in the Melbourne CBD - I struggle to see why I would rebook the Intercon.
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eloise Green, Guest Services / Front Office at InterContinental Melbourne The Rialto
Responded Jun 20, 2023
Dear MitchmU2667IK, We hope this message finds you well. Firstly, we would like to express our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. Your feedback is greatly appreciated, as it helps us improve our services and ensure that all our guests have a memorable and comfortable experience. We are truly sorry that housekeeping did not attend to your room during your stay. Our team works diligently to ensure that all necessary items are available to our guests, and we deeply regret any oversight on our part. Rest assured, we have taken immediate action to rectify the situation and prevent such occurrences in the future. We value your feedback as an opportunity to improve and meet the expectations of our valued guests. Your satisfaction is of utmost importance to us, and we are committed to providing you with the highest level of service and comfort during your future stays with us. Once again, we apologize for any inconvenience caused and sincerely appreciate your understanding. If there is anything else we can assist you with, please do not hesitate to contact us. Warm regards, Eloise Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disgraceful.Sunday night longweek end stay.Arrived to no valet parking.Then we went in to find no restaurants at hotel are open sue to its Sunday WTF.Had we have known there is no way known we would have stayed.Room Aircond didnt work to top it ifg
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: A joke.No restaurants open due to it being sunday WTF
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eloise Green, Guest Services / Front Office at InterContinental Melbourne The Rialto
Responded Jun 20, 2023
Dear PaulpO7224KR, I hope this message finds you well. I am writing to sincerely apologise for the inconvenience caused by our restaurant being closed during your visit. We deeply regret any disappointment or inconvenience this may have caused you. We truly appreciate your feedback regarding this matter. Guest feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes to prevent such occurrences in the future. Your input will be shared with our management team, who will take the appropriate steps to address the issue and ensure that it does not happen again. Please accept our sincere apologies for any inconvenience caused, and we would like to extend our heartfelt gratitude for bringing this matter to our attention. We value your patronage and genuinely hope to have the opportunity to serve you in the future, providing you with the exceptional dining experience that you rightfully expect from us. If there is anything else we can do to make it up to you or if you have any further concerns, please do not hesitate to reach out to us. We appreciate your understanding and thank you for your kind understanding. Warm regards, Eloise Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a great location and the staff at the front concierge to check in were all lovely, with check in a breeze. We stayed in a Mini suite with club access, which was on the top floor of the wing to the right. This wing also houses the Club. It was evident on the walk to our room that this wing should be the first to be re-freshed. Carpet was very worn in places and the paint job was very ordinary. Our room whilst huge, was very dated. Creaky floors, very poor water pressure and a view into the high rise office complex. Also for 2023 in a 5 star hotel, there were no USB charging points for phones, and the TV did not allow streaming from mobiles and did not have apps to view Netflix etc. So you were stuck with what was on free-to-air. It even had a Bose CD player which I thought was funny......who carries CD's these days! Breakfast was fantastic, and is comparable to most hotel breakfasts. We certainly did not go hungry. The fresh juicing station was also a hit that we loved each morning. We only got to experience the club one night. And it was busy. The hors d'oeuvres they serve are nice and the food options to self serve are pretty standard. There are only two cocktails to choose from and basic beer and wine. Again, as with this side of the hotel, the club was showing its age and it would've been good to have more of a selection with the alcohol. We stay at the Four Seasons in Sydney in a club room and whilst it is double in price, you can definitely see the difference. They are in the final stages of building a new club on the entrance floor, so we will be interested to see it when we return. We went up and used the sauna, pool and spa. It is a nice area on what was a cool winters day, but it would've been nicer if it was heated a little more in the pool and the entire pool area. Again, showing its age and need of a re-fresh, but otherwise a nice area to have a swim and a relax. 4.5/5 just due to the age certain parts of the hotel are looking. Otherwise, an enjoyable weekend stay without the kids and as an IHG club member, we will be back. …
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$163 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental melbourne the rialto hotel melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
253
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Frequently Asked Questions about InterContinental Melbourne The Rialto
Which popular attractions are close to InterContinental Melbourne The Rialto?
Nearby attractions include Apsis VR Melbourne | Virtual Reality Escape Room Experiences (0.3 miles), Haigh's Chocolates Rialto (0.02 miles), and Viri VR (0.1 miles).
What are some of the property amenities at InterContinental Melbourne The Rialto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Melbourne The Rialto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Melbourne The Rialto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Melbourne The Rialto?
Yes, valet parking is available to guests.
What are some restaurants close to InterContinental Melbourne The Rialto?
Conveniently located restaurants include Patricia Coffee Brewers, Red Spice Road, and Vue De Monde.
Are there opportunities to exercise at InterContinental Melbourne The Rialto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is InterContinental Melbourne The Rialto located near the city center?
Yes, it is 0.02 miles away from the center of Melbourne.
Are any cleaning services offered at InterContinental Melbourne The Rialto?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Melbourne The Rialto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Melbourne The Rialto?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Japanese.