We had a 2 night getaway just after xmas. Have stayed here before many years ago and we got a good deal. We booked a Club King Room. Our view was of Collins & Russell Streets which you could hear no outside noise. The room was spacious with a very comfortable bed and pillows. A couch , round table & chair, desk with outlets for your computer & mobile for charging. The bathroom had a large deep bath, good size shower with decent water pressure, shaving mirror and vanity. The club access is naturally more expensive, but we love it. I did see 1 review where the guests had to self serve tea/coffee & soft drinks. This is only due to Covid. Covid has changed the way hotels have to operate, so please give them some slack, there is no rule book for this. Evening canapes are served, but if you want more, that is not a problem, you can go and help yourself. Drinks of wine, beer, sparkling, soft drink, juices and always being topped up by the friendly staff. Breakfast is also served in the restaurant, known as Collins Kitchen. A full buffet, everything your heart desires plus some. The hallways of the hotel were quiet and we very rarely ran into other guests. Because of Covid, it was hotel policy to wear your mask in the public areas of the hotel. Most guests did this, but there are always some that don't follow the rules. I did notice no staff acted on this policy. The hotel is in a great location, close to all shopping, a train stop on Collins street, a 2 minute walk from the hotel, Flinders Street Station (train), about a 10 minute walk. I would recommend staying at this hotel.

We had a lovely stay at the hotel, we downloaded the Hyatt app and booked through it and got a very competitive rate. The hotel delivers a 5 star stay without resorting to St Regis or Four Seasons prices and it’s right on the button location wise on Collins Street near everything you might need. The staff are very professional and when we checked in Jennifer was very patient with us and happy to get a map and show us where the sites and shops were, nothing was too much trouble. The concierge were just as friendly and helpful when we got speaking with those gentlemen, one of them insisted on walking us to a destination whilst it was raining. We had a high up room with a view over the river, gardens and the stadiums, fantastic recommendation by the hotel. Of course this is a big busy central Melbourne hotel popular with international tourists but nothing is too much trouble for them and they make you feel very special so much so when we reported that a previous guest had eaten the pringles and resealed the carton they immediately sent up a complimentary pack, very kind and sweet of them to do that. Will definitely stay again and the app really worked.

Enjoyed a visit to the AO. Overall rooms were adequate. Slightly dated. Lounge was good however apparently they allow folks ordering in food with some very poor smelling food. As a globalist / diamond for the past 7 years was not super impressed. The upgrade was limited likely to the AO but both rooms were more or less standard. Last few nights in the lounge had the same crew of folks who didn’t meet dress code ordering food in making an ad-hoc buffet during evening service which is incredibly distasteful Staff was unwilling to do anything as they ate poorly smelly food and interrupted service. Overall leaving a poor taste in our mouth for this property. Likely will stick to the park Hyatt although we much like the location due to the incredible lack of taste allowed in this setting.