We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Swanston Hotel, Grand Mercure

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Swanston Hotel, Grand Mercure
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,401 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for The Swanston Hotel, Grand Mercure
See the most recent reviews
Showing 2,333: English reviews
Reviewed March 27, 2013

My boyfriend and I stayed at the Swanston last August/September. We had a great stay - hotel was clean, decent sized room and in an awesome location - We walked everywhere in the city and to the MCG. Inside the room was quiet and couldn't hear any street noise. Check in and check out was easy. Didn't have any problems...

 Report
Helpful?
Thank kiralee_ss
Sydney, Australia
Reviewed March 27, 2013

We stayed here for 2 nights early January 2013. The stay was pleasant. Although it's quite old, but the room was nice & clean. Great value for the breakfast, kids ate free, though it's only standard buffet breakfast. Being located in the heart of CBD area, it's convenient enough to find foods from surroundings. It's a plus value. The only...

 Report
Helpful?
Thank debra_8th
Biloela
Reviewed March 26, 2013

I have stayed here before. Love the location, you just step out the front door and can catch a tram or around the corner to Bourke St Mall. I appreciate the microwave and toaster in the room so that if you just want a light breakfast or snack you can make it yourself and save your appetite for diner in...

 Report
Helpful?
Thank BiloelaBoo
Bundanoon, Australia
Reviewed March 26, 2013

I found the people at the hotel very accommodating and the room was a great size and condition. If anything went wrong, which very little did, it was fixed promptly. Meals were good and location was very convenient for trams and eating establishments. We were staying over a very busy weekend but the staff still found the time to help...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank plockerbie
Tauranga, New Zealand
Reviewed March 25, 2013

For the location and the price it's hard to beat this place . I would stay there if your looking to explore central Melbourne . Great food and bars close by. The tram is out the front . Hard to beat it's location.

 Report
Helpful?
Thank Hamish T
Sydney, Australia
Reviewed March 24, 2013

First off the staff both at Valet and Check in was excellent, very friendlyand helpful. We arrived late at night and booked a standard room, was pleasantly surprised to be upgraded to an excutive suite. All I can say is that I was glad we did not pay for this type of room, would have been rather disappointed if I...

 Report
Helpful?
Thank Johnzymum
Sydney, Australia
Reviewed March 21, 2013

What a horrible experience... The hotel itself is old but clean and comfortable.. The staff could not even be bothered saying hello in the whole time i was staying. We asked for a taxi and were told to go to the corner and wait as they come frequently. it was raining and there was a huge queue. The staff were...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
1Thank traveller_syd2000
Reviewed March 21, 2013

Clean tidy rooms, central location, hard to get taxi drop off and pick up. Lots of tourist stay here so if you don't want to wait for check out leave before 9.30am. Staff very friendly, would stay here again

 Report
Helpful?
Thank Heine1
Adelaide, Australia
Reviewed March 20, 2013

I stayed here one night while in Melbourne for work. The staff are very friendly, the location is very central. The room and bathroom were very clean. My only complaint is the air conditioning was very noisy, but it worked well.

 Report
Helpful?
Thank Simla_11
Melbourne, Australia
Reviewed March 16, 2013

what can i say about this hotel in the heart of melbourne great location.... very friendly staff on arrival we arrived a little earlier but our room was ready so we were very happy great room nicely kept and bathroom spotless could not of asked for more..this was a special weekend as my young son had won this weekend away...

 Report
Helpful?
Thank clair24_11
Questions? Get answers from hotel staff and past guests. Ask a question

332 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (257)
Viewed
Dining (11)
Viewed
Room/Suite (75)
Viewed
View from Room (17)
Viewed
Bathroom (32)
Viewed
Hotel & Grounds (19)
Viewed
Pool/Beach Area (4)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (75)
Viewed
Room/Suite (20)
Viewed
Hotel & Grounds (6)
Viewed
Dining (5)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Central Business District
Mercure Welcome Melbourne
Mercure Welcome Melbourne
#104 of 156 in Melbourne
4,029 reviews
Central Business District
Novotel Melbourne on Collins
Central Business District
Mantra City Central
Mantra City Central
#86 of 156 in Melbourne
511 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Ibis Styles Melbourne, The Victoria Hotel
Central Business District
Somerset on Elizabeth, Melbourne
Central Business District
Citadines on Bourke Melbourne
Show Prices
Show Prices
Show Prices

Staying in Central Business District

Neighborhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Price Range: $126 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Hotels.com, ACCOR and Cheap Tickets so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#75 Luxury Hotel in Melbourne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from The Swanston Hotel, Grand Mercure staff and other travelers.
14 questions
Ask a question

See all questions (14)

Questions? Get answers from The Swanston Hotel, Grand Mercure staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms at the back of the hotel are quieter”
 of 5 bubbles Marysems, 3 weeks ago | Read review
“Ask for a room on a higher level where the view may be better.”
 of 5 bubbles mikejones365, 3 weeks ago | Read review
“Rooms away from the lifts are quiet”
 of 5 bubbles AlwaysBeKiwi, 4 weeks ago | Read review
“Corner room on a Higher Floor is always quiet.”
 of 5 bubbles TassyTherese, 4 weeks ago | Read review
“Rooms not facing Swanston St are quieter.”
 of 5 bubbles 862TraceyB, Jan 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question