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The Swanston Hotel, Grand Mercure

2,612 reviews
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Traveler (298)
Room & Suite (119)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travelers talk about
“the cocoon”(45 reviews)
“great location”(374 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
Feb 5Feb 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,612)Write a Review
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678
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507
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Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
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1,161 - 1,165 of 2,538 reviews
Reviewed December 22, 2013

Pros: Great location in the middle of central Melbourne. Perfect for tourists. A short walk to most of Melbourne´s attractions. Nice and clean room, with a great city view. The staff was very helpful overall. Wi-Fi available, and 30 minutes free of charge. Cons: The...More

Thank FyFazan
Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded December 22, 2013

Dear FyFazan, Thank you for your lengthy review. Glad to hear that you enjoyed most aspects of your stay with us. I will be sure to pass on your feedback to our Front Office Manager to ensure the incident remains isolated. WE hope you come...More

Reviewed December 21, 2013

Great location, great room and amenities, great service, we will be back. Our kids loved the indoor pool on what was a cool couple of days in Melbourne where an outdoor pool would have been out of the question. ThanksMore

Review collected in partnership with Accorhotels.com
2  Thank Peter B
Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded December 22, 2013

Dear Peter B, Thank you for your feedback & indeed the relaxation pool is perfect to entertain kids especially on some days where the weather was a little temperamental. We look forward to welcoming your family back to the hotel. Kind regards, Alex Mihardja, Operational...More

Reviewed December 19, 2013

I stayed here for 5 nights. Here are the pros and cons of this hotel: Pros - Excellent location, almost right in the middle of downtown; easy walking to shops, restaurants, galleries, etc. It is also about 10 minutes walk to the Federation Square, Flinders...More

2  Thank Ricky_SG
Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded December 22, 2013

Dear Ricky_SG, Thank you for your lengthy review. We look forward forward to welcoming you back in the near future. Kind regards,Alex Mihardja, Operational Project Manager

Reviewed December 19, 2013

Review collected in partnership with Accorhotels.com
Thank ljttwh
Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded December 22, 2013

More

Reviewed December 19, 2013

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Review collected in partnership with Accorhotels.com
Thank tedroxs
Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded December 22, 2013

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Pool
Indoor pool
Details
Price range
$118 - $252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
$118 - $252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (298)
Room & Suite (119)
Dining (16)
Pool & Beach (4)
Hotel & Grounds (199)
Bathroom (37)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
LEISHRS
November 22, 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
November 22, 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
September 29, 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"if you are a family you will be placed on a lower floor if travelling as a couple or single better chances of..."
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"Higher is better"
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"Choose an alternative hotel."
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"Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
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