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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    Best prices for your stay
    07/09/2017 07/10/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          $147
          $113
          $147
          $113
          $147
          $113
          Traveler (280)
          Room & Suite (117)
          Dining (16)
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          Overview
          • Excellent26%
          • Very good49%
          • Average19%
          • Poor4%
          • Terrible2%
          Travelers talk about
          “the cocoon” (44 reviews)
          “great location” (351 reviews)
          “soul cafe” (21 reviews)
          Free Internet
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Fitness center
          Concierge
          Wheelchair access
          Business Center
          Dry Cleaning
          4.0 Star Hotel
          All hotel details
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          Mercure Welcome Melbourne
          4,176 reviews
          #104 of 159 hotels in Melbourne
           
          Somerset on Elizabeth, Melbourne
          773 reviews
          #42 of 159 hotels in Melbourne
           
          Novotel Melbourne on Collins
          4,392 reviews
          #63 of 159 hotels in Melbourne
           
          Mantra City Central
          700 reviews
          #93 of 159 hotels in Melbourne
           
          Rooms
          Jul 9Jul 10
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          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (2,487)
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          There are newer reviews for The Swanston Hotel, Grand Mercure See the most recent reviews

          11 - 15 of 2,418 reviews

          Reviewed 3 weeks ago via mobile

          We have stayed before, obviously in a different section. This room we are in is not a 4-5 star room. We booked through Accor. A room booked where we had the option of a third person, roll out bed could have been provided. Thank goodness...More

          Thank Margot55Goondiwindi
          Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

          Dear Margot55Goondiwindi Thank you for sharing your feedback and sincere apologies that the accommodation provided on this occasion was below your expectations. All our "Superior" rooms are similar in sizes and generally spacious enough for an additional rollaway bed. Once again, our sincere apologies that...More

          Reviewed 3 weeks ago via mobile

          This is a central CBD location with access to great restaurants, landmarks and entertainment. Friendly staff, very nice rooms and excellent food and bar areas. I stay here for business each time and have always enjoyed their overall setup. Will stay here again :)

          Thank newyguy65
          Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

          Dear newyguy65, Thank you for your positive comment in general and for continuously staying with us on your business trip. Greatly appreciated. We look forward to welcoming you back on your future stays with us. Sincerely, Alex Mihardja Operational Project Manager

          Reviewed 3 weeks ago

          Mercure Swanston is conveniently located central to the Melbourne CBD. Surrounded by Bourke Street Mall, China town, Emporium Melbourne, David Jones and Myer right outside the doorsteps. There are plenty of public transport with Melbourne Central station within 5 minutes and free CBD trams on...More

          Thank noahroh
          Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

          Dear noahroh, Thank you for taking the time to share your feedback after your recent stay with us. It is lovely to hear you enjoy your stay with us, and found our location perfect for your time in Melbourne and our team to be friendly,...More

          Reviewed 4 weeks ago

          Location is really great. Facilities are good. But it was so noisy until 2 o'clock midnight as someone was playing the instruments near the hotel. I like the breakfast because children are free of charge.More

          Review collected in partnership with Accorhotels.com
          Thank 43mimi
          Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

          Dear 43mimi, Thank you for your time in providing a review. I am sorry to read that what otherwise a great stay, got marred by the external noise. We hope that we can still Look forward to welcoming you back in the future. Sincerely, Alex...More

          Reviewed 4 weeks ago

          Review collected in partnership with Accorhotels.com
          Thank johnfV7387CJ
          Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

          More

          Mercure Welcome Melbourne
          4,176 reviews
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          About
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Fitness Center with Gym / Workout Room
          • Free Internet
          • Hotel Amenities
          • Room Service
          • Dry Cleaning
          • Meeting Rooms
          • Business Center with Internet Access
          • Laundry Service
          • Concierge
          • Multilingual Staff
          • Conference Facilities
          • Banquet Room
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Microwave
          • Things to do
          • Pool
          • Restaurant
          • Bar/Lounge
          • Fitness Center with Gym / Workout Room
          Details
          • Price range
          • $106 - $201 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #50 Family Hotel in Melbourne
          • #67 Romantic Hotel in Melbourne
          • #69 Business Hotel in Melbourne
          • #76 Luxury Hotel in Melbourne
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 200
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, ACCOR, Travelocity, Cheap Tickets, Hotels.com, Ctrip TA, Booking.com, Hotwire, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
          • Location
          • Australia >
          • Victoria >
          • Melbourne >
          • Central Business District
          • Also Known As
          • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
          • The Swanston Hotel Grand Accor
          Add Photo Photos
          Traveler (280)
          Room & Suite (117)
          Dining (16)
          Pool & Beach (4)
          Hotel & Grounds (183)
          Bathroom (34)
          Nearby
          Central Business District
          Full of discovery and delight, Melbourne’s laneways
          tease the imagination long after you’ve put your weary
          feet up to rest. They weave through the heart of the
          city: cafes, bars, restaurants and boutiques,
          throbbing with conversation and espresso coffee. You
          never quite know what you’ll find around the next
          corner: cobblestone alleys, old beer barrel hoists and
          even vats of simmering organic soup. There is the air
          ...More
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Luis H
          i am a member of accor in indonesia. is the wifi free for me?
          March 28, 2017|
          Answer Show all 11 answers
          Response from ritamelbourne2017 | Reviewed this property |
          If you book your hotel stay with a discount booking site the member details will not show at the time of booking. Accor Members can request a FREE WIFI Password when you Check In to any Mercure Hotel. Accor Membership apples... More
          1
          Vote
          GetawayJunkie
          I read that the hotel will be undergoing renovation. Is this indeed the case, and when is this happening? I am looking to stay here in May. Thank you.
          February 14, 2017|
          Answer Show all 4 answers
          Response from Jo S | Reviewed this property |
          Hi, The renovations are done and the rooms look great there are new beds and mattresses I love this motel it is the only place I will stay. I hope this helps Jo
          1
          Vote
          GDV0630
          Is there a laundry/laundromat guests can pay to wash and dry clothes in the hotel?
          January 17, 2017|
          Answer Show all 4 answers
          Response from Sendytel | Reviewed this property |
          The Swanson Hotel is linked to Welcome hotel (same front desk lobby) guest allow to use the laundry facility at Welcome hotel on level 8 operating hour end 10pm
          0
          Votes
          Room Tips
          "5th floor room on Little Bourke Street side was quiet and comfortable."
          Read review
          "ask for a back room away from Swanston street"
          Read review
          "Don't take room facing Swanston Street"
          Read review
          "Swanston street rooms have good view but also beware that the street is packed with people into the late..."
          Read review
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