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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    Lowest prices for your stay
    10/29/2017 10/30/2017
    $121
    $116
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    Traveler (295)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travelers talk about
    “the cocoon” (45 reviews)
    “great location” (364 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Mercure Welcome Melbourne
    4,263 reviews
    #109 of 162 hotels in Melbourne
     
    Melbourne Marriott Hotel
    1,579 reviews
    #11 of 162 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    820 reviews
    #39 of 162 hotels in Melbourne
     
    Citadines on Bourke Melbourne
    2,188 reviews
    #31 of 162 hotels in Melbourne
     
    Rooms
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (2,551)
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    1 - 5 of 2,480 reviews

    Reviewed yesterday

    Being an Accor member, I have stayed in quite a number of Grand Mercure hotels. This particular one is dated and badly in need of a refurbishment. That being said, it's well priced though and it's centrally located. Front office staff is competent, brisk and...More

    Thank wiredfrog
    Reviewed 2 days ago

    More

    Review collected in partnership with Accorhotels.com
    Thank David H
    Reviewed 3 days ago

    I stayed at this hotel on the weekend and I have to say I was disappointed. I feel this hotel is in need of an update. The room was very basic and the bathroom had mould all around the bath/shower. The mattress was terrible and...More

    Thank Donna S
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 days ago

    Dear Donna S, Our apologies that the accommodation provided was below your expectations. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a compliment on the areas that we do well and constructive feedback on what...More

    Reviewed 5 days ago

    Great central location quick and easy check in room was available early thought the valet parking a little pricey good variety for the buffet breakfast bathroom could do with upgrade Overall a great stayMore

    Review collected in partnership with Accorhotels.com
    Thank paulbarbour
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 days ago

    Dear paulbarbour, Truly appreciate you sharing your feedback after your recent stay with us. Your constructive feedback have been taken on board and delighted to read that overall you had a great stay & we hope to see you again soon. Sincerely, Alex Mihardja Operational...More

    Reviewed 5 days ago

    This is a well located hotel. I asked whether there were quieter rooms available on check-in but they did not offer to move me. Unfortunately the street is noisy with buskers allowed to perform until 11pm. Hence it is not a very good choice for...More

    Thank onelastfish
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 days ago

    Dear onelastfish, Thank you for your feedback which helps us to improve our services. Please accept my apology for the inconveniences experienced. WE hope that we can still look forwrad to welocming you bcak in the future. Sincerely, Alex Mihardja Operational Project Manager

    Mercure Welcome Melbourne
    4,263 reviews
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    Citadines on Bourke Melbourne
    2,188 reviews
    #31 of 162 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • $112 - $247 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #78 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Ctrip TA, Expedia, Cheap Tickets, ACCOR, Hotels.com, Booking.com, Agoda, Cancelon, Travelocity, TripOnline SA, Hotwire, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
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    Traveler (295)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (35)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    .02 miles away
     
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    Ask a question
    Questions & Answers
    Rahul12112
    September 29, 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    bonnie1998
    August 17, 2017|
    AnswerShow all 8 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    August 7, 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Room Tips
    "Speak to staff for advice on choice of room"
    Read review
    "A good choice for families is to book adjoining rooms for that little extra room."
    Read review
    "central location"
    Read review
    "We were on the 4th floor, the room was spacious but no view, one window."
    Read review
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