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The Swanston Hotel, Grand Mercure

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Guests1 room, 2 adults, 0 children
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Traveler (359)
Room & Suite (187)
Dining (27)


#113 of 164 hotels in Melbourne
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel.
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Property amenities
Room service
Fitness Center with Gym / Workout Room
Free Internet
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
Centrally Located


Full view
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
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100Room tips
Traveler rating
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Popular mentions
Hotel currently undergoing renovations but no noise or inconvenience. Upgraded to a refurbished room modelled to the Pullman standard. Close to everything in the Melbourne CBD. Staff very helpful. Restaurant and Cafe onsite.
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What a great find. Deciding to stay in the city for the night we came across this gem. The location is perfect, right in the heart of CBD Melbourne, 2 min walk to Myer, David Jones and the shopping precinct. Upon arrival we decided on the valet parking for $45, instead of
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Response from Erdi G, Manager at The Swanston Hotel, Grand Mercure
Responded 1 week ago
Dear Deanne N, We are thrilled and grateful to receive positive feedback such as yours. Our Valet Parking is certainly worth it to avoid the hassle of going to and from the car park especially with luggage and the one-way streets to and from the car park. Appreciate you highlighting all other aspects of your stay that you enjoyed. We are so happy to read that we are now your " go to hotel" when traveling to Melbourne. We look forward to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
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Had an Accor gift certificate had no expiry date on the card when I presented it at check in they advised it had expired five months earlier. It was given as a gift and was not honoured you would think they would have a date of purchase or expiry date so that you know at least.
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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand Mercure
Responded 1 week ago
Dear Stephen A, Thank you for your feedback. I am saddened to read your experience, which obviously dampen your otherwise more positive with the hotel and accommodation provided itself. I have taken a liberty to share your concern to our Guest Relations and Gift Card team for their urgent attention. Kind regards, Alex Mihardja Operational Project Manager
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We stayed a 9th floor in new room, very clean very modern and very happy, we come to Melbourne every month, and this will be our hotel, the staff where very attentive. The only problem was breakfast. Everything was cold. But we will be back.
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Response from Erdi G, Manager at The Swanston Hotel, Grand Mercure
Responded 1 week ago
Dear darreng327, Thank you for choosing to stay with us recently and for sharing your experience. Delighted that we read that you were pleasantly surprised by your experience with us. Apologies that your stay was negatively impacted by your breakfast experience. This has been passed on to our Executive Chef for his urgent attention. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
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Another great stay at the Swanston, this time in a newly upgraded room. The upgrade seems to be causing some disruption but we didn't have any trouble. Had a great sleep in a very comfortable bed. The new rooms are nicely decorated, but could use a soap dish and somewhere to
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Response from Erdi G, Manager at The Swanston Hotel, Grand Mercure
Responded 1 week ago
Dear flykiwis, Thank you very much for staying with us again recently. Delighted that you got to experience one of our refurbished rooms on this occasion. Your constructive feedback on aspects that we should consider in these new rooms have been passed on to our Management for their consideration. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the center of the city with all tourist attractions and shopping at your doorstep. We look forward to see you again on your next visit to Melbourne. PS: Thank you for your kind words, delighted to read that I was able to be of assistance, and please do not hesitate to contact myself if I can be of any assistance in the future. Sincerely, Alex Mihardja Operational Project Manager
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$106 - $176 (Based on Average Rates for a Standard Room)
the swanston hotel, grand mercure hotel melbournethe swanston hotel grand accor
Mercure Grand Hotel on Swanston
AustraliaVictoriaMelbourneCentral Business District
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