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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    11/26/2017 11/27/2017
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    Savings alert: 15% below average rate

    The price you found is 15% lower than this hotel's average rate of $131/night.

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    $126
    $112
    SAVE $14
    $116
    $117
    Traveler (295)
    Room & Suite (117)
    Dining (16)
    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travelers talk about
    “the cocoon” (45 reviews)
    “great location” (367 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    Nov 26Nov 27
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,572)
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    1 - 5 of 2,499 reviews

    Reviewed today

    I usually stay for two weeks at a time in Melbourne. The staff welcome me like family and always try to accommodate my room location requests. Each room smells clean and is always well made up. Some of the rooms look a bit tired now...More

    Thank mark-n-kate
    Reviewed yesterday via mobile

    Just had a 1 night stay with 2 Friends. One of the few Hotels in Melbourne CBD that can accomodate 3. Many thanks to Nick Phillips of Guest Relations that made our stay so Special. Only downer was the Louden Restaurant for dinner. My friend...More

    Thank Nola T
    Reviewed yesterday

    Stayed at the hotel on the tail end of my business conference. - Location is excellent. Close to Bourke Street Mall and is pretty much centre of the shopping district. - Staff were friendly and helpful. - Buffet Breakfast was above average. Standard bacon, eggs,...More

    Thank Chuckylena
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded yesterday

    Dear Chuckylena, Thank you for your recent patronage and time to provide feedback. I am disappointed that not everything was as you expected please accept my sincerest apology. Appreciate you let us know of your concern whilst still in house and gave us the opportunity...More

    Reviewed 6 days ago via mobile

    The location of the hotel is very central. It’s a stone’s throw away from Chinatown and near many shopping! Food is also easily available with the many restaurants and take away stores located near the hotel. Hotel room was big and comfortable. The toilet was...More

    Thank Mel_kuan
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago

    Dear Mel_kuan, Thank you for providing a detailed review which helps me address all your observations and concerns with our team. We also appreciate your time in highlighting the areas that we do well. We hope that we can still look forward to welcoming you...More

    Reviewed 1 week ago

    So it is in the great location, but the staff seemed to be aloof and was not interested in helping - bags delayed at airport and we asked to be called as soon as they arrived no matter the hour - didn't happen - and...More

    Thank Greg P
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear Greg P, Thank you for your time in providing a review. We are sorry to hear that your stay was negatively impacted by the lack of assistance from our staff, as well as the laundry. This has been passed on to our relevant Department...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • $119 - $243 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #47 Luxury Hotel in Melbourne
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Ctrip TA, Expedia, Hotels.com, ACCOR, Booking.com, Agoda, Hotwire, Travelocity, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveler (295)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (35)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
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    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Nearby Restaurants
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    8bit
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Rahul12112
    September 29, 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    bonnie1998
    August 17, 2017|
    AnswerShow all 8 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    August 7, 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Room Tips
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
    "Rooms away from Swanston St would be quieter."
    Read review
    "Speak to staff for advice on choice of room"
    Read review
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