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I usually stay for two weeks at a time in Melbourne. The staff welcome me like family and always try to accommodate my room location requests. Each room smells clean and is always well made up. Some of the rooms look a bit tired now...More
Just had a 1 night stay with 2 Friends. One of the few Hotels in Melbourne CBD that can accomodate 3. Many thanks to Nick Phillips of Guest Relations that made our stay so Special. Only downer was the Louden Restaurant for dinner. My friend...More
Stayed at the hotel on the tail end of my business conference.
- Location is excellent. Close to Bourke Street Mall and is pretty much centre of the shopping district.
- Staff were friendly and helpful.
- Buffet Breakfast was above average. Standard bacon, eggs,...More
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded yesterday
Thank you for your recent patronage and time to provide feedback. I am disappointed that not everything was as you expected please accept my sincerest apology.
Appreciate you let us know of your concern whilst still in house and gave us the opportunity...More
The location of the hotel is very central. It’s a stone’s throw away from Chinatown and near many shopping!
Food is also easily available with the many restaurants and take away stores located near the hotel.
Hotel room was big and comfortable. The toilet was...More
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago
Thank you for providing a detailed review which helps me address all your observations and concerns with our team. We also appreciate your time in highlighting the areas that we do well.
We hope that we can still look forward to welcoming you...More
So it is in the great location, but the staff seemed to be aloof and was not interested in helping - bags delayed at airport and we asked to be called as soon as they arrived no matter the hour - didn't happen - and...More
Thank Greg P
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago
Dear Greg P,
Thank you for your time in providing a review.
We are sorry to hear that your stay was negatively impacted by the lack of assistance from our staff, as well as the laundry.
This has been passed on to our relevant Department...More
$119 - $243 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#47 Luxury Hotel in Melbourne
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
Number of rooms
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Central Business District
Also Known As
The Swanston Hotel, Grand Mercure Hotel Melbourne ,
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air
of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.