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Crowne Plaza Melbourne

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Crowne Plaza Melbourne
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1,390 Reviews from our TripAdvisor Community

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Showing 1,328: English reviews
Reviewed February 7, 2016 via mobile

Very good location on the river side. The hotel is not new, it had better dats in past. The rooms are clean, but in need of renewing, feels like a hotel from 80s. Good breakfast buffe, for relative high price. I would not choose this hotel again!

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Helpful?
1Thank Haytham_aboud
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Haytham_aboud, Thank you for your feedback. I am sorry that in this instance we were unable to deliver on your needs. Should you look to return, I would be delighted if you were to contact me directly so I may oversee your booking personally. Kind regards, Cameron Abbott Hotel Manager

Reviewed February 6, 2016

On Sat 6 th February my husband and I celebrated our 22 nd anniversary and took our two sons with us to stay at the Crowne Plaza . We got room 211 which had a beautiful river view. We had 2 double beds which were very comfortable and the room was clean , we watched the fireworks (Chinese new year))on...

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Thank ifamily66
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear ifamily66, I was absolutely thrilled to read how much you enjoyed your visit. Thank you for giving us the opportunity to share in your special occasion. We look forward to seeing you later in the year! Kind regards, Cameron Abbott Hotel Manager

Perth, Western Australia, Australia
Reviewed February 4, 2016

Crowne Plaza is one of many IHG hotels in Melbourne CBD. The hotel itself is nice overall, but its very busy and seems to be go go go the few times i stayed here. The rooms are pretty basic, but still nice, with a view if you get that option. The beds are OK with regards to how comfortable they...

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Thank OzTravels80
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear OzTravels80, Thank you for your feedback regarding your recent visit. I am sorry to read of the experience you had and how disappointed you were with it. I appreciate there are many hotels to choose from in Melbourne and loyalty is defined by how you are made to feel. I would welcome the opportunity to redeem your faith in...

Derbyshire
Reviewed February 4, 2016

I was in Melbourne for an exhibition at the Convention Centre and wanted to stay close by. The staff were great, including a slightly early check-in. My room overlooked the Yarra the MCEC and the bridge; it was spotlessly clean with a comfortable bed. Breakfast was a really good choice and each day I was able to get a table...

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Thank raetia
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear raetia, I'm thrilled to read how much you enjoyed your visit. I look forward to welcoming you back. Kind regards, Cameron Abbott Hotel Manager

Amersham, United Kingdom
Reviewed February 3, 2016

This is a lovely hotel in a great area to walk around and lots to see and do. Diagonally opposite the Casino which is on the other side of the river. Good rooms and good public areas and facilities. Would come back.

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Thank Simon D
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Simon D, Thanks you for your wonderful comments. The team and I look forward to your next visit to Melbourne. Kind regards, Cameron Abbott Hotel Manager

Reviewed February 2, 2016

So just to paint a picture, we are a couple from Geelong (an hours drive from Melbourne) who like to frequently visit the city for various reasons and on the odd special occasion we will book a nice hotel and make a night of it. We've been to a few nice hotels including the art series range, the west in,...

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2Thank Brooke T
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Brooke T, I am so sorry to read of your experience, especially given the occasion. Please do reach out to me directly at cameron.abbott@ihg.com. I would very much like the opportunity to speak with you in person and welcome you back in the not too distant future. Kind regards, Cameron Abbott Hotel Manager

Ottawa, Canada
Reviewed February 1, 2016

Stayed here for 1 night in mid January. Hotel is centrally located for access to Southbank (casino, restaurants, entertainment) and Southwharf outlet shopping. Spencer St (Southern Cross) Station is only a 10 min walk away (access to Skybus for airport). Easy to take a free tram to other attractions in the city (Burke St Mall, Queen Vic markets etc.) and...

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Thank Melaniemayb
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Melaniemayb, Thank you for your wonderful review. We are indeed ideally located and perfectly placed for an exciting city stay. The team and I look forward to your next one! Kind regards, Cameron Abbott Hotel Manager

Singapore
Reviewed February 1, 2016 via mobile

Right by the river and easy to walk from sits this substantial hotel with comfortable and practical rooms with very modern bathrooms. The outdoor pool is ok and a good addition but probably closed in the winter. Also wifi is free which is unusual for Australia.

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Thank ChrisWalder
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear ChrisWalder, Thank you for choosing to stay with us at Crowne Plaza Melbourne. I am delighted to read of your pleasing visit, and look forward to welcoming you back soon. Kind regards, Cameron Abbott Hotel Manager

Reviewed February 1, 2016 via mobile

We stay there for four day . My wife and daughter went to the terms .We found it very easy to find every thing in Melbourne shop ,market ,food shop The hotel is nice .The staff are very good if you ask a question they answers it with smile every time Thank you As it was the first time in...

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1Thank David L
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear David L, Thank you for choosing to spend your first stay in Melbourne with us. I'm delighted to read that you enjoyed your visit and found the staff verry helpful. We look forward to your next visit. Kind regards, Cameron Abbott Hotel Manager

Greater Melbourne, Australia
Reviewed January 30, 2016

My wife and I stayed here overnight on 27 Jan 2016 and we were really looking forward to a night of luxury given that as self-funded retirees, we don’t get to pamper ourselves too often. Unfortunately we felt a bit under-whelmed. We had a great night attending Good Morning Mrs Brown but we felt a bit let down by the...

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Thank romaround2015
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Romaround2015, Thank you so much for your feedback. Rest assured your comments regarding our staff have been warmly appreciated by our team. I’m also pleased to read that you enjoyed our buffet breakfast. Please let me know when you next look to return, I would be delighted to oversee your booking personally and look into your allocation of a...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 

Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range: $134 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#60 Business Hotel in Melbourne
#72 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Melbourne staff and other travelers.
8 questions
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Questions? Get answers from Crowne Plaza Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a rear facing one - quiet and a good view.”
chiliwilinz, 5 days ago | Read review
“River view- book direct with the hotel website for best deals”
KarenR6, 6 days ago | Read review
“Dont stay here”
R2539NGandrews, 1 week ago | Read review
“Go high and at the water side”
  • Old rags left in shower
  • I stay here alot, have not seen this before, but this one was big....
JamesandJodie, 1 week ago | Read review
“choose the river view room not the city view”
202abhilashr, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question