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Crowne Plaza Melbourne

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Crowne Plaza Melbourne
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1,178 Reviews from our TripAdvisor Community

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Showing 1,124: English reviews
Perth, Australia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 6, 2015 via mobile

Stayed overnight in a standard suit. Beautiful room, fantastic bed. Conference facilities were excellent. Close to public transport and the heart of Melbourne. Also suitable for a romantic get away. I would happily stay again and for longer.

Helpful?
Thank lawlaw312
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review

Dearlawlaw312, I note you had a wonderful stay with us here at the Crowne Plaza Melbourne, thank you for your feedback. I agree with you, the beds are fantastic and we are located in a beautiful part of Melbourne with shopping, restaurants and attractions all within an easy walk. Ideal for a nice getaway! My team and I look forward... More 

Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 2, 2015

We can't rave about our stay highly enough at this sensational Melbourne hotel. Loved the location, staff were always friendly, helpful and engaged and the rooms were well sized with great features and views. Only disappointment was the poor food quality in the Clarendon Grill buffet breakfast but in stark contrast their dinner service was excellent. Would definitely return but... More 

Helpful?
1 Thank Delene P
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Delene P, I am delighted to read such lovely feedback, thank you. If you don’t mind, I’d appreciate you contacting me at Cameron.Abbott@IHG.com to discuss your issues with your breakfast. I would dearly like to get this right and your further insight will greatly assist. Kind Regards, Cameron Abbott Hotel Manager More 

Darwin, Australia
Level Contributor
92 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 2, 2015 via mobile

Checked in on the first day and was a little disappointed with the view looking out over the city/hotel pool and upon request for an extra $50 a night was upgraded to a view of the opposite side of the city over looking the Yarra river and the casino 5 floors higher and an extra living area. Staff in the... More 

Helpful?
Thank KellieBassett
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear KellieBassett, Thank you for your feedback, I agree with you we are located in a great part of Melbourne with bars, restaurants and shopping all within an easy walk. I’m glad we were able to accommodate your needs. Rest assured I will review the bathroom lighting options with our engineer. The team and I look forward to seeing you... More 

Mumbai
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 27, 2015 via mobile

The room which I took had nice view of Yarra river and Crown Casino The room service was very proficient, kept the room in perfect order when I came back from office Concierge service is very helpful, the location of hotel being at the strategic location there are always multiple travel options to any place in Melbourne or the outskirts... More 

Helpful?
Thank Giri0501
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Giri0501, Thank you for your feedback, I agree with you, we are located in an ideal part of Melbourne with restaurants, shopping and tourist attractions all within an easy walk and our concierge has a great local knowledge that they are primed to share. I look forward to welcoming you back on your next visit to Melbourne. Kind Regards,... More 

KL
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 27, 2015

Stayed here for a 4 nights to attend a conference at the Melbourne Convention Center which is a mere 10 minutes walk. The property itself is showing signs of aging but nevertheless it is still a good hotel for the price we paid. Bed is huge and comfy and most of all clean. Our room is overlooking Yarra river which... More 

Helpful?
Thank Gracefulgrace
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Gracefulgrace, I appreciate your feedback and I am glad you enjoyed your comfortable room with a view. Please accept my apologies for your loss of sleep, rest assured we have investigated and implemented new processes to ensure this cannot happen again. Please let me know when you next look to return, I would be delighted to oversee your booking... More 

Melbourne, Australia
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 26, 2015

Stayed here on a work trip. great location with souther cross station (skybus to the airport) about a 10 minute casual walk up the same road. RIght on the river with exhibition and convention centre opposite and crown entertainment complex as well. Was used mainly for the bed for my last few stays - but very comfortable. had 1 bedroom... More 

Helpful?
Thank Haydz85
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Haydz85, It sounds like you had an enjoyable stay whilst here at the Crowne Plaza Melbourne. I agree with you, we are located in an ideal part of Melbourne with everything within an easy walk or quick tram ride away. Rest assured I will pass on your feedback to our staff, who will take great pride in reading your... More 

Horsham Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 25, 2015

We stayed at this Hotel on 25th April 2015. This is the first time we have stayed here and we will definitely be returning. The Staff are so welcoming, friendly and accommodating. My husband mentioned to one of the Reception Staff, Janae, that it was my birthday. Well after watching the Anzac Day March we returned to our room to... More 

Helpful?
Thank JanetHoss
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear JanetHoss, Thank you so much for your endorsing comments and specific mention of Jenae – She will be delighted to receive such warm feedfack. I am so happy to read that you chose to spend your birthday with us. Thank you for giving us the opportunity to share this occasion with you both. We look forward to seeing you... More 

Adelaide, Australia
Level Contributor
126 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 24, 2015 via mobile

A very nice hotel in an excellent location , great restaurants over the road and walking distance to most things . The ladies in reception were nice and the rooms clean and nicely maintained , I would strongly recommend for a Melbourne city stay.

Helpful?
Thank _Bucky-2020_
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear _Bucky-2020_, Thank you for your lovely feedback, I agree with you we are located in a beautiful part of Melbourne with restaurants, shopping and tourist attractions all within an easy walk. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

Sydney, Australia
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 23, 2015

I love the location, so convenient with tram stop directly outside. Rooms are spotlessly clean, we we were on the 9th floor. The staff here are wonderful, everyone is so friendly. Nice bar where you can any thing from a cup of tea and light breakfast to a glass of champagne and bar snacks, again friendly staff. I must make... More 

Helpful?
Thank Kate L
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Kate L, Thank you for such a lovely review of the hotel. I very much agree with you regarding our staff, they were indeed wonderful. And yes, Franka thoroughly enjoys going above and beyond in delivering her guest service, she and all the team do a great job. We look forward to seeing you again. Kind Regards, Cameron Abbott... More 

Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 22, 2015

I stayed there on 15 April 2015. I was given room 128, a disabled room on level 1 right next to the noisey lift. The room appeared to be 'clean' but I couldn't help but feel it hadn't been attended to in a while by a cleaner. I woke up the next day and noticed three bites in a row... More 

Helpful?
5 Thank 414nicole
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear 414nicole, I sincerely appreciate your feedback which disheartened me to read. With a very stringent cleaning policy, the hotel takes great pride to ensure that all guest rooms are serviced and cleaned to the highest standards. Further to your feedback I can confirm immediate measures were put into place to investigate and can advise that no bed bugs were... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 

Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range: $126 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#59 Business Hotel in Melbourne
#71 Luxury Hotel in Melbourne
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