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Crowne Plaza Melbourne

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Crowne Plaza Melbourne
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1,257 Reviews from our TripAdvisor Community

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Showing 1,202: English reviews
Perth, Australia
Level Contributor
260 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed September 6, 2015 via mobile

We spent a night here this weekend. I'm a gold ambassador of the intercontinental hotels so like to stay with the group of hotels if I can. Upon arrival we were greeted with a smile and the checkin process was really easy. We were given our room which was a little tired but clean. We weren't given the complimentary water... More 

Helpful?
Thank Kitkat071
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear KitKat071, Thank you for your feedback. Whilst I am delighted that my colleagues rated a 5 star rating, I was disappointed to read that overall we did not meet your expectations. I would be grateful if you were to contact me directly at cameron.abbott@ihg.com where I may have the opportunity to further understand your experience. Kind regards, Cameron Abbott... More 

Sydney, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 6, 2015

Stayed 3 nights for a conference held at the hotel. I checked in directly after two of my colleagues; I was not informed where the restaurant was or time of breakfast so was grateful I had overheard their conversations - consistency of service should be a given. The escalators up to the elevators from reception can only be described as... More 

Helpful?
Thank SaminSydney
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear SaminSydney, Thank you for taking the time to provide your constructive feedback. I appreciate it. Please accept my apologies that we appear to have delivered a somewhat indifferent stay for you. This is not to the otherwise normal high standard we deliver and I am sorry that your experience was let down by this. Please do let me know... More 

Wellington, New Zealand
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 4, 2015

First time staying at this hotel and I was not overly impressed. We had a large group booking and my room wasn't reserved so they had to manually check me in. Now this wasn't the hotel's fault, however they said there were plenty of rooms available, but to my horror they put me in a very average disabled-access room. The... More 

Helpful?
Thank redroman23
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear redroman23, Please accept my apologies for your check in experience. Like you, this is not what I would have expected either, and I am grateful for the feedback. It provides a valuable learning lesson for our team about building loyalty. I would be grateful that if, on your next trip to Melbourne, you were able to connect with me... More 

Bangkok, Thailand
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 4, 2015 via mobile

I had great view in my room. Breakfast provided a juice extractor at buffet line, it's good for healthy drink. Only one thing, hotel did not offer wifi for free in guest room, free only at lobby area. I can notice that when my friend call to ask for some help by phone, staff very fast action. Compliments to staff... More 

Helpful?
Thank Wish_Win_Walk
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Wish_Win_Walk, I am pleased to read of your enjoyable stay and that my colleague Phil was able to assist you with your luggage. The team and I look forward to welcoming you back soon. Kind regards, Cameron Abbott Hotel manager More 

Brisbane, Australia
Level Contributor
198 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed September 4, 2015

Not sure what makes this place worth over $400 a night? The location is okay I guess, but it's still directly across the street from a park filled with homeless/drunks that you have to walk through if you want to stroll beside the river. And $47 a day to park a car seems crazy. The rooms were average, but some... More 

Helpful?
Thank TrySmiling
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear TrySmiling, Thank you for your candid feedback. Please accept my apologies for what appears to be a very disappointing stay for you. From our location to your experiences with our team, we appear not to have got it right. Should you be returning to Melbourne, I would be only too happy to personally oversee your booking and can be... More 

Northern Cal
Level Contributor
200 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed September 3, 2015

Stayed 2 nights on 7th floor room overlooking the river. Hotel is old and needs some renovation, but it's location is nice, next to the river and a short walk from Southern Cross station. The staff is friendly. Nice touch with the free apples on every floor, and the bottle of wine for platinum member. The room was clean, and... More 

Helpful?
Thank sactokw
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear sactokw, Thank you for your feedback regarding your stay. I was pleased to note our teams friendly disposition and your satisfaction with your stay. I look forward to welcoming you back int he near future. Kind regards, Cameron Abbott Hotel Manager More 

Doha, Qatar
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2015 via mobile

This Crowne Plaza is in the centre of Melbourne right next to the Yara River. Great location. The hotel had just completed a major renovation of the reception area. The hotel itself is quiet and well presented. Other than its location I struggle to find any thing that make its special. But if you want clean rooms and friendly staff... More 

Helpful?
Thank Airprox1701
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Airprox1701, Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Cameron Abbott Hotel Manager More 

Adelaide, Australia
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 1, 2015

The room furnishings and bed were good .The bathroom had cracked floor tiles and a shower over the bath with a shower curtain ! Very ordinary. Scored a room on the opposite side to the river, typical. But the best bit was listening to people above us going to the toilet followed by the crescendo of it being flushed. Very... More 

Helpful?
Thank Jayne H
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Jayne H, Thank you for your feedback regarding your recent visit at our hotel and please accept my sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. I do value your comments and would welcome the opportunity to discuss with you further in person. I can be contacted... More 

San Jose, California
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 1, 2015

Nice stay at the Crown Plaza. I had a great view of the city/river and the staff was very professional. The hotel is walking distance to the city for great shopping and attractions. You can also walk to nice restaurants right across the river

Helpful?
Thank JoySpohn
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear JoySpohn, Thank you for your endorsing comments regarding our staff and location. We look forward to your imminent return. Kind regards, Cameron Abbott Hotel Manager More 

Sydney Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 1, 2015

We stayed in March 2012 for 3 nights, and booked the river view suite. The room has an amazing view of the Yarra River, and we also had a nice view of the Crown Casino across the road. We watched the fire display every night from the room, which happens several times a night on the hour just outside the... More 

Helpful?
Thank TnD10
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear TnD10, Thank you for taking the time to provide us with your feedback. I am so delighted you enjoyed your stay and look forward to seeing you return in the not too distant future. Kind regards, Cameron Abbott Hotel Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 

Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range: $123 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#59 Business Hotel in Melbourne
#70 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Melbourne staff and other travelers.
7 questions
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Questions? Get answers from Crowne Plaza Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room away from the building works.”
 of 5 bubbles tonij702, 3 weeks ago | Read review
“Front rooms, you get views of the Yarra, back rooms, views of city buildings, trains etc.”
 of 5 bubbles Y2633HSelizabethb, 3 weeks ago | Read review
“book a room with river view for best experience.”
 of 5 bubbles , 4 weeks ago | Read review
“Ask for room looking out to Yarra”
 of 5 bubbles christinecT1490NF, 4 weeks ago | Read review
“Hopefully the building work should be completed soon, so rooms should not be a problem.”
 of 5 bubbles christinet513, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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