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Crowne Plaza Melbourne

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1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
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1,151 Reviews from our TripAdvisor Community

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Showing 1,098: English reviews
Penrith, Australia
Level Contributor
543 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 stars Reviewed July 3, 2015

The service is good, location is excellent. But the hotel is now quite dated and certainly looking tired in some areas. Bathroom is very ordinary and more like a motel. No shaver or many other bathroom accessories which I un fortunately needed. Would have to say it is only OK.

Helpful?
1 Thank Chris C
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Chris C, I appreciate your feedback. Whilst we do not stock every bathroom amenity in our guests rooms, please note that should you need anything again, please do let us know. We have plenty of solutions available for our guests who mistakenly leave their personable items at home. We hope to see you again. Kind Regards, Cameron Abbott Hotel... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 2, 2015

An amazing hotel in melbourne. Great position close to trams shops the casino. We have stayed at many hotels in melbourne and I would rate this hotel number 1. The staff are very helpful. The rooms are cosy with gorgeous views. We ate in the restaurant and enjoyed the food. The breakfast is also excellent. Free wifi I will definitely... More 

Helpful?
1 Thank Taube K
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Taube K, Thank you for your lovely feedback, it sounds like you had a wonderful stay with us at the Crowne Plaza Melbourne. I am delighted to read you enjoyed your view and both of your dining experiences. We welcome you back anytime. Kind Regards, Cameron Abbott Hotel Manager More 

Brisbane, Australia
Level Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed June 29, 2015

The hotel overall is getting a bit old. Bathroom had some cracks and was showing signs of wear and tear. Mattresses felt a bit old and sagged in the middle. All of the common areas felt a bit dated too. The worst part for me is that they have a typically overpriced mini bar in the room which was checked... More 

Helpful?
1 Thank donga100
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear dong100, Thank you for your feedback and I apologise for the mini bar confusion, I will be personally investigating with housekeeping as to why your room was checked unnecessarily. I am delighted to read you had a fantastic experience with our reception and concierge desk. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 29, 2015

Very disappointing for an Intercontinental Chain hotel with 4.5 stars! I wouldn't recommend this hotel. Hotel entrance looks like a delivery entrance, not what you expect for the price paid and poor customer service, with reception staff too busy trying to trump your comments with a know it all attitude. Everything costs extra. This hotel has no on site car... More 

Helpful?
4 Thank DXBTTS
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear DXBTTS, It disheartens me to read your feedback. Could you please contact me at Cameron.Abbott@IHG.com to discuss how we can make your next stay with us a memorable one. If you are not already a IHG Rewards Member please sign up complimentary out our website, this will entitle you to free wifi during your stay with us and any... More 

Bangalore, Karnataka, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 25, 2015

Crown Plaza Hotel in Melbourne is very good hotel located at a very very convenient location ( CBD). The staff is good. The room cleanliness is very good. Location also good. Will recommend for everyone.

Helpful?
1 Thank tejas1283
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear tejas1283, Thank you for your lovely feedback, I agree with you, we are located in an ideal part of Melbourne with most things all within an easy walk. Thank you for recommending us and we look forward to your return next time you are in Melbourne. Kind Regards, Cameron Abbott Hotel Manager More 

Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 21, 2015

As usual, good stuff first: And I am a big fan of any organisation who pays attention to the small stuff. Room was upgraded - which I'm guessing is pretty standard when there's no reason not to based on other reviews - which I think is brilliant practice. It costs them 'nothing' for a later check-in to get into a... More 

Helpful?
1 Thank Dredgy
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Dredgy, I appreciate your feedback and I agree with you, we are located in a very convenient location with restaurants, dfo and the casino all within an easy walk. I am delighted you enjoyed the fresh fruit on offer too. Please ask our friendly concierge for tram times when you stay with us next. Kind Regards, Cameron Abbott Hotel... More 

Ballarat
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 20, 2015

Good clean comfortable property. Check in took awhile but it's in great location so busy hotel. Bar prices are high but it's Melbourne so expected. Beds were so comfortable. Would stay again. Close to crown and the food and nightlife.

Helpful?
1 Thank KittyKatCarey
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear KittyKatCarey, Thank you for your feedback, it sounds like you had a comfortable stay with us at the Crowne Plaza Melbourne. We look forward to seeing you again. Kind Regards, Cameron Abbott Hotel Manager More 

Antony, France
Level Contributor
317 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed June 20, 2015 via mobile

This hotel is located along the river and was very convenient for me. Rooms are just ok but really old fashion such as the bathroom that is probably 20 years old! I used the fitness facilities that were just ok. Breakfast is really excellent as well as staff but this cannot justify the terribly excessive price!

Helpful?
2 Thank schuminou
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear schuminou, Thank you for your feedback, we are very lucky to be located in such a convenient part of Melbourne. We hope to see you again the next time you are in Melbourne. Kind Regards, Cameron Abbott Hotel Manager More 

Bangkok, Thailand
Level Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed June 19, 2015

The hotel has seen better days, unfortunately - the rooms are rather bland. However the staff make the best of the place by smiling, being really helpful, and nice touches like having loads of free fruit in every corridor. Quite expensive for what it is

Helpful?
1 Thank mikebkk
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear mikebkk, I am delighted your enjoyed our very friendly staff and also the fresh fruit we offer on every floor. We hope to see you again. Kind Regards, Cameron Abbott Hotel Manager More 

Hong Kong
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 16, 2015

Stayed three nights and was pleasantly surprised to be upgraded to a suite that had great views of the city and Crown Casino. Perfect location, being walking distance to the city, Southbank, Crown, South Wharf and South Melbourne. South Yarra and beyond are only a tram or train ride away. Room was spotlessly clean and staff from Concierge to Front... More 

Helpful?
1 Thank Brett S
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Brett S, Thank you for your lovely feedback, I agree with you, we are very fortunate to be located in such a convenient location with most things all within an easy walk. I am delighted to read your experience with our staff was friendly and cheerful. We look forward to seeing you in the future. Kind Regards, Cameron Abbott... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 

Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range: $129 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#59 Business Hotel in Melbourne
#72 Luxury Hotel in Melbourne
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