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Crowne Plaza Melbourne

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Crowne Plaza Melbourne
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1,176 Reviews from our TripAdvisor Community

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Showing 1,122: English reviews
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for the weekend with my family room was great, service was efficient, staff were awesome the only thing that let it down was the housekeeping the room wasn't very clean there was hair and sticky stuff in the fridge, the bed was thrown together not even tucked in on one side, bench and cabinet tops were dirty and dusty,... More 

Helpful?
Thank Joanne H
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Joanne H, I appreciate you taking the time to provide your feedback. It was extremely disheartening to read and whilst not to our usual high standards, it is clear that we have disappointed in our service delivery. I would be grateful if you were to contact me at Cameron.Abbott@IHG.com so I may discuss your experience further. Kind Regards, Cameron... More 

Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Design for the room a bit weird compare to others need to go level 3 to access to the guest room . A pretty long walk . Oh in Australia , mineral water are not given in the rooms usually do make sure to buy yourselves, this is near to batman park where no batman found haha. Near to trams... More 

Helpful?
Thank Jenifer T
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Jenifer T, Thank you for your feedback regarding your recent stay with us. The team and I look forward to welcoming you back soon. Kind Regards, Cameron Abbott Hotel Manager More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night and have the following to say: 1. Bed was soft 2. Room was quit except when the helicopter tours flew past the window to depart and land. 3. Shower was nice with great pressure and hot water 4. Nice view 5. Friendly staff 6. No valet due to building construction 7. Late checkout at 2pm. 8. No... More 

Helpful?
Thank Keith A
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Keith A, Thank you so much for your feedback and for taking the time to provide us with the key aspects of your stay. I am pleased that you were able to enjoy your later checkout, walking distance to the CBD and our friendly staff and views. I look forward to welcoming you back in the near future. Kind... More 

Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night with a girlfriend. Stayed in a suite which was very spacious, clean and extremely comfortable. Had a great sleep until the construction jack hammering started in the morning :( close to Flinders Street or a $12 cab ride to trendy eateries. Wait until construction works are finished to stay here.

Helpful?
Thank rachelrobbertson
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear rachelrobbertson, Thank you for taking the time to share your feedback regarding your recent stay with us. I am delighted to hear your stay was comfortable and the room was spacious and clean. I apologise that you were woken by noise from the neighbouring works, however I can assure you that we envisage the works to not last much... More 

Sydney, Australia
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a repeat visit to this hotel. It's location, and CROWNE plaza branding make it a preferred hotel. The view of the river, the welcome from the staff and the comfortable beds and deco make this a comfortable choice. The rooms are well laid out for business travellers and although not large work well,for one person. The bathrooms are... More 

Helpful?
Thank John R
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear John R, Thank you for your feedback. We were delighted to read how much you enjoyed your stay, especially in regards to our welcoming staff, location, comfortable beds and amazing views of the Yarra River. We look forward to welcoming you back soon, Kind Regards, Cameron Abbott Hotel Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were gifted a weekend away for our engagement from family. Being first timers to Melbourne this was a great location for everything. still inside free tram zones, walking distance to DFO, Casino and all amenities needed for the weekend. Upgraded to a riverview room on level 9 had great views in the morning with the hot air balloons in... More 

Helpful?
Thank Leticia C
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Leticia C, Thank you for taking the time to tell us about your recent stay here at Crowne Plaza Melbourne. Congratulations on your engagement, we are very glad to hear that we could make your celebration memorable. I very much agree, we are indeed well located and close to DFO, Casino and the Tram stop right outside the front... More 

Abu Dhabi, United Arab Emirates
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Great location at Southbank and only an easy 10 min walk from Spencer Street Station and Skybus stop (half an hour drive to MEL airport, AUD 33 return). Overlooking the Yarra and a stones throw away from Crowne complex, Exhibition Centre, bars and restaurants and shopping. Great base for exploring the city. Front desk and concierge staff were great which... More 

Helpful?
Thank Tom R
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Tom R, Thank you for taking the time to tell us about your recent experience. I am pleased to hear that you enjoyed our central location and our Concierge and Front Desk staff were great. However, we’re sorry we fell below your expectations regarding the guest rooms. We are grateful for your constructive feedback and rest assured we will... More 

Sydney, Australia
Level Contributor
245 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We were accidentally booked into the Crowne Plaza instead of the Crown Casino by our travel arranger and although we were initially disappointed we kept our booking and arrived at the Crowne on a Thursday evening. First impressions were not good as there was major demolition and construction works at the front if the hotel and the entire site looked... More 

Helpful?
Thank aussiejohn69
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear aussiejohn69, Thank you for your feedback. Indeed we are perfectly located for all that is best in Melbourne, including Crown Casino and the Convention Centre. We are glad that you found our rooms spacious and you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards, Cameron Abbott Hotel Manager More 

Sydney, Australia
Level Contributor
4,259 reviews
323 hotel reviews
common_n_hotel_reviews_1bd8 1,691 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great location if you are spending time at the Exhibition Centre or Casino but otherwise, quite a distance from the CBD hub for shopping, theatres, cafes etc. Big focus on the foyer etc. but my normal priority is service and this was a letdown.Had to wait some time at the counter before I gave up and asked about my booking... More 

Helpful?
Thank RonWamberal
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear RonWamberal, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our location to the exhibition centre and Casino excellent. I am sorry that we also appear to have let you down in other aspects. Rest assured we give the utmost importance to our... More 

Singapore River, Singapore
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Didn't know this is such a old hotel when I booked it. It really disappoint me as most of the crowne plaza I had stayed comes with high standard. This crowne staff are unfriendly, taste of food is average, the room is average. It is really strange that they didn't offer any water in the room. The only good things... More 

Helpful?
Thank bennett_wpl
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear bennett_wpl , Thank you for taking the time to write a review of our hotel. It disheartens me to read your feedback and would welcome the opportunity to discuss further. Please feel free to contact me directly at Cameron.abbott@IHG.com. I look forward to hearing from you. Kind Regards, Cameron Abbott Hotel Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 

Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range: $126 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#59 Business Hotel in Melbourne
#71 Luxury Hotel in Melbourne
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