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Pan Pacific Melbourne

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2 Convention Centre Place South Wharf, Melbourne, Victoria 3006 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pan Pacific
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Traveler (1808)
Room & Suite (672)
Dining (98)
Certificate of Excellence
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pan Pacific Melbourne
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 169 hotels in Melbourne
Location
Cleanliness
Service
Value
Certificate of Excellence
Pan Pacific Melbourne will feature 396 rooms and suites, with floor to ceiling windows that offer panoramic views of the Yarra River, Port Phillip Bay and city, complete with thoughtfully appointed amenities and modern furnishings. Guests will be able to choose from two dining outlets, an all-day-dining restaurant and bar which offers international cuisine and a nightcap in the evening, or a more relaxed cafe setting for a light meal or quick coffee. Refresh your senses at the end of a long day with our wellness facilities, including a well-equipped 24-hour fitness centre. With over 400 square metres of versatile meeting space and its proximity to the Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne will be an ideal base for both business and leisure travellers. As always, Pan Pacific Melbourne’s first priority is the safety and wellbeing of its employees, guests and the community. In line with guidelines issued by the Australian Government Department of Health, we have increased our cleaning protocols of public spaces and guest rooms. Please visit our website for more details. The Pacific Club Lounge remains closed until further notice. Guests who book a Club Room, Suite or package including Club privileges, will be able to enjoy the offering (breakfast, evening drinks and canapés) from the privacy of their room. Dock 37 Bar and Kitchen and our fitness centre remain closed. Cafe Orr is open for takeaway coffee and food. 24 hour In Room Dining is still available to all in house guests. Guests with breakfast included can follow the instructions provided upon check in. We thank you for your patience and understanding during this time.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Car hire
Conference facilities
Banquet room
Paid private parking nearby
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Snack bar
Taxi service
Meeting rooms
Fax / photocopying
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Refrigerator
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Bay View
Languages Spoken
English, French, Russian, Spanish and 4 more
4,575Reviews47Q+A100Room tips
Traveler rating
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  • 58
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Popular mentions
katwedding wrote a review Jun 2020
2 contributions
Elizabeth and Laila and Christine all helped make our reservation smooth. They are all so kind. We were so lucky to be given a two bedroom apartment. Emily and Ricky excelled at the front desk. Nothing was too hard for them. The room was clean, fresh and inviting. The views were simply stunning. Jenny delivered our room service with the usual friendly and happy demeanour. She is lovely. David and the duty managers are all doing a great job. See you again real soon. Tim and Kris
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Review collected in partnership with Pan Pacific Hotels Group
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from DavidTonkin, General Manager at Pan Pacific Melbourne
Responded 2 weeks ago
Dear Tim & Kris, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Elizabeth, Leila, Christine, Emily, Ricky, Jenny and the team. We greatly appreciate your feedback and look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne
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Glenn B wrote a review Jun 2020
Sydney7 contributions4 helpful votes
Perfect location, pleasant staff happy to make sure everything that was required was included. Nothing was a problem. Room was large and clean, living area large and clean, bathroom clean, sitting area comfortable. Wouldn't hesitate to return
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Review collected in partnership with Pan Pacific Hotels Group
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
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Response from DavidTonkin, General Manager at Pan Pacific Melbourne
Responded 3 weeks ago
Dear Glenn, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne
Read more
Bluesky077 wrote a review Jun 2020
4 contributions2 helpful votes
My friend and I stayed here on Sat night for a night away, when we walked in we were greeted by a lovely young man (I cant remember his name!) but he offered to take our bags straight away, his service is always impeccable! We have booked the Pacific Club room and to our surprise we had been upgraded for free to an amazing room! The lady also on the front desk was lovely! They couldn't have been more helpful and due to covid-19 every was delivered to our room ! The location, staff, food and views are what make this hotel one of the best in the city! and the cherry on the top was the discount parking! Thank you for a great stay once again!
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
Helpful
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Response from DavidTonkin, General Manager at Pan Pacific Melbourne
Responded 3 weeks ago
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne
Read more
Gemma S wrote a review May 2020
Wonthaggi, Australia1,005 contributions23 helpful votes
We have stayed at Pan Pacific quite a few times now, it has become one of our Melbourne favourites. This time was a little different... My husband and I needed to stay in the city last night before an early flight this morning for work. We were a little anxious about it given the current global pandemic and the fact that PP is a government quarantine hotel. But we were greeted and treated so warmly by all security and hotel staff and we felt so safe during our stay. The staff went above and beyond to keep us safe and away from any quarantined guests. We want to thank them all for another wonderful stay, we can’t wait till next time!
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Date of stay: June 2020Trip type: Traveled as a couple
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Response from DavidTonkin, General Manager at Pan Pacific Melbourne
Responded 4 weeks ago
Dear Gemma, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne
Read more
01649409 wrote a review May 2020
Bioggio, Switzerland208 contributions51 helpful votes
The hotel is on the southside of the river and has a terrific view over the city. The room is large, modern, clean and with all what you might need. Many of the city's attractions are in walking distance and easily reachable.
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from DavidTonkin, General Manager at Pan Pacific Melbourne
Responded May 17, 2020
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne
Read more
Previous
PRICE RANGE
$127 - $220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton melbourne south wharf hotel melbourne
LOCATION
AustraliaVictoriaMelbourne
NUMBER OF ROOMS
396
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about Pan Pacific Melbourne
Which popular attractions are close to Pan Pacific Melbourne?
Nearby attractions include DFO South Wharf (0.09 miles), Polly Woodside - Melbourne's Tall Ship Story (0.1 miles), and South Wharf Promenade (0.05 miles).
What are some of the property amenities at Pan Pacific Melbourne?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Pan Pacific Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan Pacific Melbourne?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Pan Pacific Melbourne?
Conveniently located restaurants include Byblos Bar & Restaurant, Akachochin, and BangPop.
Are there opportunities to exercise at Pan Pacific Melbourne?
Yes, guests have access to a fitness center during their stay.
Is Pan Pacific Melbourne located near the city center?
Yes, it is 0.5 miles away from the center of Melbourne.
Are any cleaning services offered at Pan Pacific Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Melbourne offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pan Pacific Melbourne?
The staff speaks multiple languages, including English, Spanish, French, Russian, Portuguese, Indonesian, and Vietnamese.