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Mercure Grosvenor Hotel

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Mercure Grosvenor Hotel
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2,080 Reviews from our TripAdvisor Community

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Showing 1,894: English reviews
Bellingen, Australia
Level Contributor
124 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

From reception to checkout staff were very helpful. We stayed on 2 occasions on recent vacation. First room was spacious clean and comfortable older building but space was used well, usual Mercure comforts. Second stay much smaller room, still comfortable but you had to turn your head sideways to watch TV . Didn't seem to be as good a standard... More 

Helpful?
Thank HOOKED ON FIJI
Adelaide, Australia
1 review
2 of 5 stars Reviewed 6 days ago NEW

Check in was fine. Room was clean. However when I returned to the hotel alone, after midnight I discovered my room key hadn't been formatted and I couldn't enter. I was outside for some time and became surrounded by a group of youths that clearly weren't hotel guests. When the desk clerk finally let me in, the group followed me... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank T3606ZSjan

Travelers are raving about these Adelaide hotels

Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Not suitable for business travellers. There is nothing Mercure about this hotel. You will be disappointed. Old and poorly maintained. Rooms are worn. Air ducts, walls, carpets need replcaement. No value for money here.

Helpful?
Thank Sundance-M
Melbourne
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights and Hassan was very helpful. We couldn't check in immediately, as it was quite early, but our bags were looked after, and when we came back from a bit of shopping, the bags were already in our room. Room was fine, superior meant it was on the perimeter of the Hotel, and it was adequate... More 

Helpful?
Thank David C
Port Lincoln, Australia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Some of the best customer service I've ever experienced is at the Grosvenor in Adelaide & this occasion was no different, love your work Grant thanks for your fabulous customer service and the laughs! Accommodation only this time & a couple of drinks at the bar. The room was a bit of a hike through corridors & stairwells, seemed to... More 

Helpful?
Thank Roadtripfriends
Sarasota, Florida
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for two nights during a business trip. Rooms are not air conditioned but there was heating coming through the air system. Problem was that the room was too hot and the staff had to provide fans for the room. The room itself was in desperate need of modernization. Saving grace was the excellent breakfast with plenty of choice including... More 

Helpful?
Thank expediti0nleader
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Rooms recently upgraded to be quite nice but still had old hotel musty smell. Long corridors with lots of doors. Central location good. Did not use any dining facilities. Lift broken for duration of two night stay which was also inconvenient

Helpful?
Thank Madamimadam1
Canberra, Australia
Level Contributor
12 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

If u want to pay for a room and not be able to sleep due to road noise and banging elevators then stay at the Mercure. The only redeeming features was centrally located. Unfortunately need to do a lot more maintenance and upgrades for me to stay again.

Helpful?
Thank solid7
A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago

Booked a Mercure hotel as I have been satisfied with the standards up to now, however, unfortunately I cannot say the same about this property. On arrival, i found out it is a shared property with the ibis, which isn't highlighted on the webpage. Rooms and building is dated and air condition in the room I was allocated is non... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
Level Contributor
6 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 9 days for a business conference at the Adelaide Convention CTR. Internet speed was more like dial up, forget doing any real business. Bed was uncomfortable and left me with a back ache. They lost my laundry and I had to call multiple times to get it resolved. Elevators broken half of the time. Avoid if you have any... More 

Helpful?
Thank Eric G
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Conveniently located opposite Adelaide Casino in the heart of the cultural boulevard of North Terrace. Offering a wide variety of room types that fits the needs and budgets of all travellers. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and broadband internet throughout. Hotel facilities also include the Federal Restaurant and Bar, 24-hour reception and room service, parking and internet kiosk. ... more   less 

Additional Information about Mercure Grosvenor Hotel

Address: 125 North Tce, Adelaide, South Australia 5000, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Price Range: $85 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grosvenor Hotel 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Accor Grosvenor Hotel
Hotel Style:
#31 Luxury Hotel in Adelaide
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