Breathtaking views, cool breeze, the architecture enveloped us for the many days we spent on this beautiful resort on this spectacular island. It’s amazing to see true nature up close and we loved every single minute of it. We equally enjoyed our dinner experience at each venue on the resort but out favourite was Pacific all hands down. It was refreshing to see an array of great cuisine coupled with immaculate service. I would like give a shout out to my server “Kaleem” who went above and beyond with his service discipline. Didn’t disappoint. The bloke served us for breakfast and dinner and his finesse showed how much he loves his job. Kudos! You beautiful Island we will be back soon!
During my stay I provided detailed feedback on the quality of the hotel, and a food poisoning incident following being served >day old produce (left over from the buffet). Not a thing was done to address this in stay. Following the stay, I received an email from the General Manager asking for feedback on the stay. Last week I provided the General Manager with the opportunity to respond and address issues at the resort prior to me posting this review. The silence from the InterContinental Hayman Island was appalling and shows the little regard held for true customer service and real customer delight. When paying the price a resort such as Hayman Island commands, very little was up to service standards, let alone exceeding basic expectations. Each day I needed to follow up to ensure the rooms were cleaned and amenities restocked - with follow-up phone calls required after 5pm, despite me having selected the 'make-up room' option. There was a distinct lack of cleaning in common areas, where cups had been left out lying around in the same spot for days, and it was clear that staff allocated to support over the Easter break had minimal training, as they did not know where restaurants were (despite there being only 4 real options). As mentioned, dinner at the pacific was woeful. The worst quality sashimi I have ever had, and the reason it wat cut really thick and fell apart according to the chef was that it was the freshest and best sashimi available... this is not true and that it made me sick afterwards is evidence that the produce was old. Nothing was done during the stay to manage this, nor after when I provided direct feedback to the resort General Manager. This shows how little regard the InterContinental team at Hayman Island hold for the customer experience they provide. The above was compounded by a dinner service at the pacific that took over two hours for mains to be served, with the kitchen forgetting to prepare our meals. A really disappointing moment of the trip. The island itself is lovely, and the staff are lovely, however the hands off approach by management and the lack of leaning forward to deliver a positive experience is beyond surprising and led to a really disappointing experience with this hotel chain.…
The views and look of the hotel is absolutely stunning. However it seriously lacks bar service, food quality and room service. Our fridge, aircon and safe didn’t work. After a few attempts to rectify and a changed room the hotel didn’t care anymore and told us we had to deal with it. Room service is few and far between. You’re lucky if your room is serviced by 6pm or even at all. Wait staff and bar staff are rude and the cocktails never tasted good. Food was expensive and very poor quality and often not even hot. Event staff on the beach were nice and friendly. It’s a shame because it is very expensive and they have the potential to be a 5 star resort. Lots of improvements to be made. Maybe start listening to guests and caring about what they have to say!
Starting with the Pro's, the rooms are beautiful. We had a 2 bed suite which had a great space for a family of 5 with older teens. Location of the hotel is stunning and despite having bad weather for the entire time, it was still a beautiful spot. Service is mostly good. We had some waitstaff who went out of their way for us and some who seemed to be over it. Now for the cons; the prices are ridiculous. We knew we were heading to an expensive resort, the price of the room alone was crazy but once you are there- you have no choices for food expect the restaurants of the hotel. The average cost of dinner for our family of 5, would have been the same as eating in some of the top Sydney restaurants - however the quality of the food was no where near a top restaurant. Since it was raining, choices of activities was limited and in most other countries we have travelled, hotels will often put some type of activity on for the kids without charging but here nothing is included. Yoga is more expensive than any of the yoga classes I have attended in Sydney and charged $20 for our daughter to weave a bird out of grass. We have travelled to many luxury, expensive hotels here in Australia and around the world and this is the first time I have felt that we have been taken advantage of in terms of pricing and unseen costs. And on unseen costs, the tap water is heavily treated with chlorine so the taste is terrible so you are left to purchase bottled water at the cost of $8 per litre. To finish off, we would love to return to the Whitsundays but we will not be retuning to Hayman.…
We stayed at Hayman Island for 3 nights and felt we were a whole world away. From boarding the luxury launch with drinks and canapes, being personally greeted to our room on arrival this resort would be one of the best we have experienced across the globe. The lagoon suite was immaculate. Clean and spacious, with a huge bed, luxurious linen and great sized bathroom. Coffee machine topped daily and turn down service nightly was a beautiful touch. All restaurants were well priced and generous servings. Wine is available by the glass. The lamb shanks pasta at the Italian restaurant was fantastic and well worth a mention. Special thanks to the watersport staff, peddle boarding was a super experience, and turtle spotting whilst kayaking a highlight. The resort is top notch and at times we felt like we were the only people there. All staff went above and beyond. Can't wait to return with the family in September.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing