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InterContinental Hayman Island Resort

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4801 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (502)
Pool & Beach (166)
Videos (4)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
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Updated 08/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Hayman Island Resort
Updated 08/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to a new era of immersive luxury in the heart of the Great Barrier Reef. From the moment your feet hit the sand after your luxury charter transfer from Hamilton Island, you’ll discover unforgettable island experiences where exploring the world-famous Heart Reef by air, turquoise swirls of Whitehaven Beach by boat or remote rainforest mountains by foot is just the beginning. Located on a pristine 400-hectare private island on the northernmost point of the Whitsundays, the resort features 168 rooms, suites and villas across three distinct wings. Completing the immersive on-island experience is five world-class restaurant & bars, a brand-new luxury spa with 11 treatment rooms, all-new resort boutique, Planet Trekkers kids club and an activity collection that connects you with the Great Barrier Reef's most iconic experiences by water and air. Discover a place of visual and visceral beauty so deep, it will leave you feeling transformed.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Books, DVDs, music for children
Wifi
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Outdoor pool
Private pool
Saltwater pool
Plunge pool
Shallow end in pool
Fence around pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Game room
Golf course
Hiking
Raquetball
Snorkeling
Squash
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Patio
Table tennis
Walking tours
Board games / puzzles
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Additional bathroom
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 11 more
Hotel links
Special Offer:Dine and Stay

Location

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Contact
4801 Australia
Getting there
Hamilton Island Airport21 miSee all flights
Whitsunday Coast Airport37 miSee all flights
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341Reviews42Q+A64Room tips
Traveler rating
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Popular mentions
Dan Z wrote a review Oct 17
1 contribution
Staff could not do enough for us! everything was immaculate and we felt like we had the whole resort to ourselves. Every single staff member greeted us with a smile and warm hello. Perfect experience for our anniversary getaway.
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Date of stay: October 2021
Value
Rooms
Service
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Response from Emma Cross, Other at InterContinental Hayman Island Resort
Responded 2 days ago
Dear 226danz, Thank you for choosing to share your feedback of your recent stay at Intercontinental Hayman Island Resort. We are delighted you chose to spend this wonderful occasion with us. It is always a pleasure to receive such wonderful feedback in respects to our staff and facilities. On behalf of the entire team, we thank you for your kind words and we look forward to welcoming you back in the near future. Kindest Regards, Emma Cross Executive Assistant to the General Manager.
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Petrolwheels wrote a review Aug 2021
Daydream Island, Australia15 contributions11 helpful votes
Hotel's Favorite
I have been blessed to experience InterContinential by Hayman Island a couple of times now and I can't rate the place highly enough. A few things I'd like to share from how great the experience was: 1. The team across the whole island from landscapers to bar and room attendants, everyone was and is so friendly! 2. The restaurants, OMG the food, love the variety on the menus and the meals are just delicious! I must suggest trying the Moreton Bay Bug pasta at Amicci - I wish I could enjoy this weekly! 3. I love to relax, however there are not many places in this world where I truly relax. Hayman is one of those! This time when we visited Hayman I took my daughter, which was a first for me (e.g. taking kids!), I wasn't sure how we would go and how my experience would differ, but gosh, my daughter had SO MUCH FUN and the team on Hayman were so lovely to her. 4. My Nana came with us, she is in her 90's and struggles to walk very far. From the moment we got off the boat to the moment we departed, everyone did everything possible to ensure her trip was easy and enjoyable. Thank you so much to the whole team. Well done to Management, as happy team and good service starts at the top!
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Date of stay: August 2021
Cleanliness
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1 Helpful vote
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Response from Emma Cross, Other at InterContinental Hayman Island Resort
Responded Aug 29, 2021
Dear Petrolwheels, It is truly a delight to read a review like yours. First off thankyou for taking the time to provide your feedback, we are thrilled to hear that you and your family enjoyed your time on Hayman. On behalf of the entire team, we thank you for your kind words in respects to our staff and facilities and we look forward to welcoming you back once again in the near future. Kindest Regards, Emma Cross Executive Assistant to the General Manager emma.cross1@ihg.com
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707muntaser wrote a review Oct 6
9 contributions1 helpful vote
+1
We had the most amazing holiday at Hayman Island. Very beautiful facilities and stunning nature. Friendly and courteous staff, all smiles throughout the resort. We thoroughly enjoyed the fishing trip and were lucky to catch some nice fish which was cooked for us later at the restaurant. Claire at the Grove Boutique was very courteous and helpful. The infinity pool was wonderful and placed right at the beach which allows you to swim in a heated pool while enjoying the beach scenery. I can’t recommend this holiday enough and I look forward to visiting again.
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Date of stay: September 2021Trip type: Traveled with family
1 Helpful vote
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Response from Emma Cross, Other at InterContinental Hayman Island Resort
Responded 2 days ago
Dear 707muntaser, Thank you for choosing to share your feedback of your recent stay at Intercontinental Hayman Island Resort. It is always a pleasure to receive such wonderful feedback in respects to our staff and facilities. Especially our standout colleague; Claire. On behalf of the entire team, we thank you for your kind words and we look forward to welcoming you back in the near future. Kindest Regards, Emma Cross Executive Assistant to the General Manager.
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nomadtravels wrote a review Sep 2021
Brisbane, Australia5 contributions5 helpful votes
My wife and I recently stayed 6 nights at the Intercontinental Hayman Island. I expected a lot given the price-point and it delivered in some areas, but fell short in others. Positives: Bed: Mattress, pillows and linen super comfortable! Slept very well each night. Activities and excursions: Wide variety and well organised. Communication was great. Unfortunately though the low-tide does limit the hours which many of the beach activities can operate. Resort and gardens: Nicely designed and beautifully maintained. Great night-lighting. Pools: Well designed and cared for. The slightly heated infinity pool was a nice touch, especially during the winter months. Transfers: Very comfortable and easy. Check-in and check-out was seamless. Gift shop/café: Nicely stocked with a great selection of snacks. Staffed by Angelina during the times we visited. She was amazing; very friendly, professional and helpful. Negatives: Food service: Disappointing for the price-point of this resort. Not 5-star food service. The staff were all very warm and friendly, but didn’t appear to be trained to 5-star standards. It seemed like many of them were straight out of hospitality school or trainees. Inexperienced, forgetful and often mis-pronounced common culinary words and terms (eg: Parfait, pronounced par-fat, instead of par-fay). Erratic service. Asking what drinks we wanted to order with dinner a few seconds after being seated, before being handed any menus. Waiting 20-30 minutes to have our empty dinner plates cleared. Given dessert menus to look at and then being forgotten about for over 30 minutes - we gave up waiting and left. Over-heard other dinner guests openly complain to staff about wait times. The service team were either under-staffed, or just weren’t trained very well. Food: Not bad. Generally the food at all 3 restaurants was good, but not memorable or anything to write home about. 3 of the 6 occasions we had dinner, the salt shaker at our table was empty. Not a big deal, but seemed strange that this occurred 3 times during our stay. Breakfast and lunch was okay, nothing exceptional though. Drinks: Bartenders knowledge of cocktails seem to limited to the 6-7 options from the drinks menu. Other common cocktail requests (not on the menu) were met with puzzled looks and 3-4 mins of research on Google. The negatives wouldn’t normally have bothered me, had the price-point been 20% lower. But when a resort charges top-dollar for everything, you expect perfection… you expect the best. And it wasn’t. I understand the cost premium of staying at resorts in remote locations. Logistically stocking, supplying and maintaining these resorts can be expensive. But when I compare my experiences staying at other remotely located 5-star resorts in French Polynesia, Asia and Europe… the Intercontinental Hayman Island was at least 15% more expensive and yet fell short in many areas - particularly service and food. Every staff member we interacted with during our stay (aside from 1-2), appeared to be aged between 18-25. All very friendly and warm... but it did add to an air of inexperience at the resort. As one other reviewer put it, “a resort run by teenagers” wasn’t far from the truth. Possibly due to Covid and losing established experienced staff in the past year, I’m not sure. I don’t regret my stay. My wife and I did enjoy ourselves, but we probably wouldn’t return again.
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Date of stay: August 2021
Rooms
Cleanliness
Service
2 Helpful votes
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Instaglamm wrote a review Sep 2021
1 contribution1 helpful vote
Had 3 days at the resort with friends and loved every minute! The staff went above and beyond to make our stay memorable. It is so beautiful and peaceful. We saw whales and turtles which made it very special. The fish feeding is not to be missed! The greeting service and boat trip was super luxe and most enjoyable.
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Date of stay: September 2021Trip type: Traveled with friends
1 Helpful vote
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Response from Emma Cross, Other at InterContinental Hayman Island Resort
Responded 2 days ago
Dear DrGlamm, Thank you for choosing to share your feedback of your recent stay at Intercontinental Hayman Island Resort. We are delighted to hear you enjoyed your time on the island. On behalf of the entire team, we thank you for your kind words and we look forward to welcoming you back in the near future. Kindest Regards, Emma Cross Executive Assistant to the General Manager.
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PRICE RANGE
$320 - $623 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandWhitsunday IslandsHayman Island
NUMBER OF ROOMS
168
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Frequently Asked Questions about InterContinental Hayman Island Resort
Which popular attractions are close to InterContinental Hayman Island Resort?
Nearby attractions include Whitsunday Marine Art (2.1 miles).
What are some of the property amenities at InterContinental Hayman Island Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Hayman Island Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hayman Island Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Are there opportunities to exercise at InterContinental Hayman Island Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Hayman Island Resort have an airport shuttle?
Yes, InterContinental Hayman Island Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is InterContinental Hayman Island Resort located near the city center?
Yes, it is 0.03 miles away from the center of Hayman Island.
Are any cleaning services offered at InterContinental Hayman Island Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hayman Island Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Hayman Island Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
Does InterContinental Hayman Island Resort have any great views?
Yes, guests often enjoy the ocean view available here.