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The Ville Resort-Casino

Sir Leslie Thiess Drive, Townsville, Queensland 4810 Australia
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Traveler (413)
Pool & Beach (50)
Room & Suite (32)


#13 of 42 hotels in Townsville
Travelers' Choice
The Ville Resort - Casino is superbly located on the Townsville breakwater and overlooks magnificent Magnetic Island, the Coral Sea and Townsville City. The property is within walking distance of the Magnetic Island Ferry terminal, the CBD, the restaurant precincts of Palmer and Flinders Streets and Townsville's award-winning beachfront, The Strand. There is so much to do - so much to see in Townsville and The Ville is a "hot spot" for lifestyle and holidaying in the tropics!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Bar / lounge
Casino and Gambling
Taxi service
Conference facilities
Meeting rooms
Breakfast available
Breakfast buffet
Baggage storage
Non-smoking hotel
ATM on site
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Marina View
1,050Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
shane g wrote a review Aug 6
Surfers Paradise, Australia5 contributions
The Worst! Wast of money and time... Rude staff, bad coffee, extra charges on account, The GM is full of BS! Promise to call Last and sort out all issues before we checked out never did. We had never been to Townsville before, close friend moved here and chose this hotel for a four night stay, we left after the second night. Was so excited, up from the Gold Coast, I work in upper management in a Gold Coast Hotel, 28 years in the industry. It’s just got worse after we canceled! As we decided to just fly home after a really bad time at this hotel! We could not get a flight back until 2030pm. The front desk staff were nice enough to let the bags be kept in storage wile we found something to do for eight hours. Got back to the hotel to collect bags after being in the hot sun all day and asked for somewhere to freshen up before our flights. Got told to use the public toilets! This is after, Spending 300 extra a night to upgrade to a suite, Spending over 500 on pool bar, Mini Bar and room service, Spending over 800 in the restaurants and casino. That was just two nights! Absolutely disappointed and discussed! My review is not the end of this!
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Date of stay: August 2020
Room Tip: Rooms at the front of the hotel are very bright in the morning, at night the flashing lights from...
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Frans_12255060 wrote a review Jul 2020
Broadbeach, Australia383 contributions206 helpful votes
We had 2 nights at The Ville, staying in a Resort King Suite. The suite is outstanding—located on each end of the building, it is 67sq m, and spans the entire building. This means you have views on three sides, with the main views out to sea and to the offshore islands, and in the other direction back to town and the hinterland. Both are fabulous. The room is incredibly light and airy, with a generous balcony, a very large sitting room, a big bedroom with a terrific bed, and a nice bathroom. We couldn’t have been more impressed. The value was great too- depending on how you book, and how far in advance, it should cost something in the range $280 - $320 per night. The hotel has a very nice pool area, some excellent food and beverage outlets, and a great position out near the marina. The attached casino space looked pretty ordinary, and was of no interest to us. If you can justify one of these suites, you won’t regret it— one of the best rooms we’ve had anywhere in the world
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Date of stay: July 2020Trip type: Traveled as a couple
Response from The Ville Resort-Casino, General Manager at The Ville Resort-Casino
Responded 2 weeks ago
Wow! Thanks for leaving us such an amazing review Frans. We are so happy to hear that you enjoyed your stay with us and your gorgeous Resort Suite... How good are those views!! Hope we'll see you back again some time soon.
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AMS111227 wrote a review Jul 2020
16 contributions2 helpful votes
Good hotel. Amazing pool. Great location. Staff need some training. No amenities, including soap in the room, but found out on checkout, a pack should have been given on check in. Would have been nice to have some assistance with luggage on arrival. Pool staff good. Tried to dine in restaurant, but it took too long to have an order taken so left. Room service meals were awful on both nights. Our room was great and the view fabulous. Would definitely return as the good outweighed the not so good.
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Date of stay: June 2020
Sleep Quality
Response from The Ville Resort-Casino, General Manager at The Ville Resort-Casino
Responded 2 weeks ago
Hi AMS111227 - Thanks so much for taking some time to leave us a detailed review. We're happy to hear you enjoyed your stay but disappointed to hear about some of those problems you encountered. We'd like to have a chat to hear some more details so we can improve for the future. If you have a little bit of time, can you please email us with some contact details to tsv.marketing@-the.ville.com.au and we'll get someone to give you a call. Hopefully you'll give us another chance to impress you next time you're visiting Townsville.
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Madfc wrote a review Jul 2020
Sunshine Coast, Australia144 contributions37 helpful votes
Fantastic new refurb done in the old Casino. Rooms fresh and had a great tropical feel. Great view over to Magnetic island. Staff friendly and helpful. Ate at one of the casino restaurants. All very happy with our meals. Make sure you leave room for dessert - Donut fries were amazing
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Date of stay: July 2020Trip type: Traveled with family
Response from The Ville Resort-Casino, General Manager at The Ville Resort-Casino
Responded 2 weeks ago
Thanks so much for the great review Madfc! We're so happy to hear you enjoyed your stay with us. Hope to see you back again some time soon.
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businesstravellerau wrote a review Jul 2020
Brisbane, Australia8 contributions
Just amazing. Thank you to all of the wonderful staff. We planned to stay for just 1 night and ended up staying for 2. Beautiful hotel - lovely staff and facilities. Pool was freezing they could do with some heating or a spa but everything else was amazing. 10/10.
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Date of stay: July 2020Trip type: Traveled as a couple
Response from The Ville Resort-Casino, General Manager at The Ville Resort-Casino
Responded 3 weeks ago
Hi businesstravellerau - Thanks for the amazing review! We're so happy to hear that you had such a great stay with us. We'll make sure to pass your review on to the entire team - they'll be thrilled to hear it. We're very lucky that we have lots of beautiful warm North Queensland sunshine to warm the pool, but we have passed your feedback on. Hope to see you back again really soon.
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$99 - $192 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about The Ville Resort-Casino
Which popular attractions are close to The Ville Resort-Casino?
Nearby attractions include The Strand (0.7 miles), Museum of Tropical Queensland (0.5 miles), and Reef HQ Great Barrier Reef Aquarium (0.5 miles).
What are some of the property amenities at The Ville Resort-Casino?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Ville Resort-Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ville Resort-Casino?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Ville Resort-Casino?
Yes, free parking is available to guests.
What are some restaurants close to The Ville Resort-Casino?
Conveniently located restaurants include Wild Rice Laos & Thai Cuisine, Juliette's, and IMC Steak House.
Are there opportunities to exercise at The Ville Resort-Casino?
Yes, guests have access to an outdoor pool during their stay.
Is The Ville Resort-Casino located near the city center?
Yes, it is 0.9 miles away from the center of Townsville.
Are any cleaning services offered at The Ville Resort-Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ville Resort-Casino offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to The Ville Resort-Casino?
Many travelers enjoy visiting Kissing Point Fort (1.5 miles) and National Trust Heritage Centre (2.1 miles).