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Hotel Grand Chancellor Townsville

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Traveler (86)
Room & Suite (45)
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Overview
  • Excellent50%
  • Very good36%
  • Average10%
  • Poor3%
  • Terrible1%
Travelers talk about
“sugar shaker”(20 reviews)
“rooftop pool”(25 reviews)
“great location”(68 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Hotel Grand Chancellor Townsville
Special Price: 15% off room rate
Offers from Hotel Grand Chancellor Townsville
Special Price: 15% off room rate
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Rooms
Jun 4Jun 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (556)
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547 results
Traveler rating
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61
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8
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LanguageEnglish
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259
200
61
19
8
Show reviews that mention
All reviewssugar shakerrooftop poolgreat locationleagues clubholiday inncentre of townflinders streetcentral locationbuffet breakfastacross the roadcomfortable bedroom serviceenjoyed my stayroom was largenice staybusiness tripgreat place to stay
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1 - 5 of 547 reviews
Reviewed 5 days ago

The staff at reception always had a smile no matter how busy they were.We felt very welcome from the first step into the building. The house keeping staff were very lovely, always saying hello, smiling and any request was dealt with very quickly. Would recommend...More

Review collected in partnership with this hotel
Thank helenwR6249VS
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded 4 days ago

Dear helenwR6249VS, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, it was great to see our staff made the experience more memorable and that you found the beds comfortable. We look forward to welcoming you...More

Hotel's Favorite
Reviewed March 13, 2018 via mobile

Comfortable bed and very comfortable pillows. Freshly painted rooms. Bar has a nice atmosphere with happy hour and an a la Carte restaurant. You have two members of staff With wonderful personalities and impeccable service. Thank you to Julian and Nathan. Definitely GM potential. Very...More

Thank MarkFlintoff
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded March 15, 2018

Dear Mark, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the guest service provided by the team. I will pass on your feedback to our...More

Reviewed 5 days ago

Our one off stay, unfortunately, we won't be back for a second. Hidden parking charges made the stay dearer than other, better suited, locations. The bed was too lumpy and the pillows too soft. Someone else's long black hair in bathroom.... not appealing.More

Review collected in partnership with this hotel
Thank mhudso429234
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded 4 days ago

Dear mhudso429234, I appreciate you taking the time to share your feedback after your recent stay. I was sorry to see you didn't enjoy your stay with us. It was disappointing to read that you felt the parking charges were hidden as we make this...More

Reviewed 6 days ago

Right from the book in after 6 days of fishing and partying the team at the front desk sorted us into pairs got us booked in without the problems and forms that after days on a fishing boat make almost impossible to fill in. only...More

Review collected in partnership with this hotel
Thank robjanweir1
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded 5 days ago

Dear robjanweir1, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that we were able to make it a nice easy process for your group on arrival. We look forward to welcoming you back on...More

Reviewed 6 days ago

Hotel is centrally located, modern and very clean, but the best part - the staff. Absolutely awesome, and that includes reception, cleaners and dining. And the pillows are the best I have ever slept on. IMore

Review collected in partnership with this hotel
Thank speters54
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded 5 days ago

Dear speters54, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially that our team were able to make your stay a memorable one. We look forward...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$74 - $132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$74 - $132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (86)
Room & Suite (45)
Pool & Beach (2)
Dining (1)
Questions & Answers
Ask a question
Walter H
November 11, 2016|
Answer
Response from Peter Y |
Hi Walter H, Most long haul buses top at the bus station which is located in Sir Leslie Thiess Drive which a bout a 10 minute walk from the hotel. Hope this helps
0
Votes
Room Tips
"Its circular so ocean or mountain can be viewed for some rooms"
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"Check for mould in bathrooms."
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"Check with reception if the road is closed out the front and where best to park for checkin."
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"not next to lift, balconies starts at level 10"
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