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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
All reviewssugar shakerrooftop poolgreat locationleagues clubholiday inncentre of townflinders streetcentral locationbuffet breakfastacross the roadcomfortable bedroom serviceenjoyed my stayroom was largenice staybusiness tripgreat place to stay
Great place to stay in the CBD, close to all amenities however onsite facilities are great as well. Need to organise parking with the hotel as parking outside is mostly 2 hour parking only (9 - 5) which is not convenient when working nightshift.
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Comfortable bed and very comfortable pillows. Freshly painted rooms. Bar has a nice atmosphere with happy hour and an a la Carte restaurant. You have two members of staff With wonderful personalities and impeccable service. Thank you to Julian and Nathan. Definitely GM potential.
Very...More
Thank MarkFlintoff
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded March 15, 2018
Dear Mark,
Thank you for taking the time to write your very complimentary review.
It was so nice to read all the lovely things you experienced during your stay, especially the guest service provided by the team. I will pass on your feedback to our...More
The locals call it the sugar shaker as several hotel chains have previously owned the hotel , check in quick & friendly a discount voucher given for breakfast ,the room was clean 2 double beds ( only 1 person occupant ) soft pillows & bed,...More
Thank QueenslandTommy
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded 4 days ago
Dear QueenslandTommy,
I appreciate you taking the time to share your feedback after your recent stay. Thank you for the comprehensive overview of your time here, Despite your rating of the hotel, I was pleased to see your feedback was overall quite positive.
We look...More
I stayed here twice in March 2018 for work. My first room was situated on the ocean side of the building with views to Magnetic Island. My second room was facing Townsville CBD and Home Hill. Both views were great. The beds were some of...More
1 Thank beach582
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded 1 week ago
Dear beach582,
Thank you for taking the time to write your very complimentary review.
It was so nice to read all the lovely things you experienced during your stay, especially your dining experience in our restaurant. It is important to us that we provide a...More
After being discharged from hospital I enjoyed a comfortable and quiet night in a first class hotel. Moreover the breakfast was excellent value and delicious. My only complaint being that my room was a bit pricey for the middle of the week.More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank O4083KHwendyc
Response from Paul G, Manager at Hotel Grand Chancellor TownsvilleResponded 2 weeks ago
Dear O4083KHwendyc,
I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our buffet breakfast.
Thank you also for your comments about our rates, this is an area we regularly review...More
Hi Walter H,
Most long haul buses top at the bus station which is located in Sir Leslie Thiess Drive which a bout a 10 minute walk from the hotel.
Hope this helps
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Room Tips
"Its circular so ocean or mountain can be viewed for some rooms"