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Oaks Gateway on Palmer

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Oaks Gateway on Palmer
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330 Reviews from our TripAdvisor Community

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Showing 327: English reviews
Sydney, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The room was clean and tidy and had a great view of the river and town, plenty of great restaurants and bars to get a great feed just outside of the hotel. I will stay here again the next time I come to Townsville. The receptionist are helpful and polite too.

Helpful?
Thank Rizza1978
Australia
Level Contributor
330 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

With all the charm of a new witness protection block. It is to character what Facebook is to style. It is well equipped, but the decor and low energy lights make it utterly charmless. Close to eating in Palmer Street. I know there are much worse.

Helpful?
Thank anecessaryevil
Roma, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Clean neat and tidy. Needs a few repairs with some doors missing screws. Was disappointed when checking in that we were not on the same level floor as our travelling partners even though we had requested this 5months earlier on booking and paying in full

Helpful?
1 Thank Debbie G
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Debbie, I am sorry that we were unable to meet your request to keep you and your travelling partners on the same floor during your recent stay. Every effort is made to accommodate such requests, however sometimes due to high demand we are not able to meet these requests. I am however pleased that you found our rooms to... More 

Brisbane, Queensland, Australia
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a well located hotel in Townsville. Quiet with nearby restaurants and a short walk to the beachfront. My room was well looked after and very comfortable though not fancy. Staff welcoming and efficient. Would come again.

Helpful?
1 Thank Andrew H
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Andrew, It is wonderful to hear that you enjoyed your recent stay with us and found our location to be convenient to your needs. We certainly are lucky to be a short walk from everything you need. I will be sure to pass your comments onto the reception team. They will be pleased to know you found them welcoming.... More 

Adelaide, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

Room very clean and quiet and reception staff very obliging. Location is excellent with shops, restaurants, the strand, etc all in close proximity by foot. Palmer street is vibrant with a a great selection of restaurants to choose from at your door step.

Review collected in partnership with Amoma.com

Helpful?
Thank D620AEjoannem
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Joanne, It is wonderful to hear that you enjoyed your recent stay with us and found our rooms clean and staff helpful. We certainly are blessed with a wonderful location with great dining right on our doorstep and other attractions just a short walk. I hope we see you again soon. More 

Queensland, Australia
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 19, 2016 via mobile

We had a lovely stay here. We loved the location - easy walking distance to restaurants for dinner and the mall for brekky. The staff were all friendly and welcoming. Our room was very clean and comfortable and the decor was modern and well-maintained. The onsite parking was also a bonus. Overall, we enjoyed our stay and would definitely visit... More 

Helpful?
Thank Jacinta G
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am delighted that we have been able to play a part in providing you with a wonderful visit. The reception team pride themselves on being friendly and welcoming and housekeeping work hard to ensure our rooms remain in great condition. We all look forward to welcoming you back next time you visit Townsville. More 

Surfers Paradise, Australia
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed June 3, 2016

We have just returned from a 5 day trip to Townsville. We were very happy with our choice of accommodation. This Oaks is located on cnr Dibbs and Palmer and is surrounded by restaurants. It's close to the CBD and has plenty of parking, even for 4wd's (some hotels have a very low height limit to carparks). We stayed in... More 

Helpful?
1 Thank Sorrento70
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, It is always a pleasure to be able to provide our guests with a wonderful stay. As you great staff provide the service to make a stay truly pleasurable for our guests. I will be sure to pass your feedback onto Emily, Kim and the housekeeping team. I know they will be pleased they were able to play a... More 

Brisbane, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 28, 2016

The apartment was large and well appointed with a comfortable bed and lots of living and kitchen space (not that we used it much as the apartments are surrounded by excellent cafes and restaurants, plus a pub is just across the road!). It was also only a short walk across the river to the centre of Townsville where a surprisingly... More 

Helpful?
1 Thank Tony F
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Tony, I am pleased that we were able to play a part in you having such an enjoyable visit to Townsville. We are certainly fortunate to have spacious apartments which provide our guests with the choice of quietly dining in or stepping out to one of the many excellent restaurant right on our doorstep! I will be sure to... More 

Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 25, 2016 via mobile

I have admit I am not a fan of apartment hotels but this one is an exception because of its location. You are spoilt for choice when it comes to eating options whether breakfast lunch or dinner as all are right at your doorstep on Palmer. The top two rated restaurants inTownsville are both within a stones throw. The hotel... More 

Helpful?
Thank Brenero
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Brenero, I am delighted to hear that you enjoy staying with us even though apartment style accommodation is not your first choice. We are very fortunate to be located in the heart of Townsville's dining precinct, which offers both business and leisure travellers a variety of options at their fingertips. See you next time you are in Townsville! More 

South Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 25, 2016

TV was the size of an iPad! Shower over the bath huge hazard! Not clean! Dusty chair at desk. Dusty table lamps. Dusty everywhere. Had to clean bathroom surfaces myself. Had three days without room service then complained! Room was very small nowhere to put bags. Would not return.

Helpful?
Thank MecaSouthAustralia
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am disappointed to hear that you had an unfavourable stay with us. This is certainly not our usual level of service. Some of the promotional sales which are available, do have discounted rates which do not include servicing, which can result in rooms not being serviced. I will also be sure to following up with housekeeping as it... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 

Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range: $95 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#9 Luxury Hotel in Townsville
#10 Family Hotel in Townsville
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