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Came to Townsville for Supercars Event so accomodation pricing higher than usual and was looking for mid range accomodation both by way pricing and expectations only. Great location, individual staff vary in their level of professionalism but generally friendly, pool awesome but spa should have...More
Thank Sheryl T
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded 1 week ago
Dear Sheryl T,
Thank you for taking the time to write a review on a Trip Advisor. We really do have the best location in town walking distance to many restaurants, bars and shops and I will be sure to pass on your comments to...More
Stayed for one night for business.
Location is great being close to CBD and Palmer St restaurant strip.
Has car parking which is also handy
Got put in a 2 bedroom suite.
Rooms (particularly bathrooms) are starting to tire and need some maintenance work
Thank Neale S
Response from OaksGateway, Front Office Manager at Oaks Gateway on PalmerResponded June 7, 2017
Thank you for taking the time to provide your valuable feedback.
I’m glad to hear that you enjoyed Oaks Gateway on Palmer’s prime location. We are definitely spoiled to be close to many restaurants, shopping and bars. The complimentary car park is certainly...More
Staff not very friendly. Honestly felt like we were bother them if we had a question. No above and beyond. Hot tub, cold. No plates or forks in room. Everything just felt tired. On a positive note just around the corner is a great breakfast...More
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded June 4, 2017
Thank you for taking the time to review our hotel on Trip Advisor, while it is disappointing to hear that you did not enjoy your stay, we have taken this feedback on-board as we are always looking to improve our customer experience.
We stayed here for one night on two occasions. Rooms very clean. Reception is more than helpful. Great location, right on the edge of Palmers Street with great restaurant at hand. Would we stay here again? Definately.More
1 Thank dorgregor
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded May 25, 2017
Thank you for taking the time to review our hotel on Trip Advisor I am so happy to hear that you had a great stay!
As you mentioned, Oaks Gateway on Palmer is in a great location being walking distance to many great...More
We stayed at this hotel for a week the staff was friendly and polite.
My complaint is basically about the smell inside the hotel, it was cheesy.
The bed wasn't comfy at all, it's was "king size" but you can completely feel the middle of...More
Thank Juani B
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded May 16, 2017
Dear Juani B,
Thank you for taking the time to review our hotel on Trip Advisor. I am glad to hear that you find our staff to be friendly and polite, customer service is something we pride ourselves on here at Oaks Gateway and I...More
$114 - $203 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#10 Family Hotel in Townsville
#12 Luxury Hotel in Townsville
Non-Smoking Rooms ,
Number of rooms
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Response from OaksGateway | Property representative |
Unfortunately our pool is not heated and does not have a temperature gauge so it is difficult to be precise. I have received mixed comments from guests travelling from areas such as Sydney as to whether they found... More
Unfortunately our pool is not heated and does not have a temperature gauge so it is difficult to be precise. I have received mixed comments from guests travelling from areas such as Sydney as to whether they found the pool cold at this time of year or not.
The pool is in full sun, so can become warmer later in the day, when it has been heated some by the sun.
I am sorry I can't be more specific to help you further with your enquiry.
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"Make sure you don't get a room above the air conditioning condensers as with the doors open you won't..."