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Grand Hotel and Apartments Townsville

Hotels.com$80*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
$122*
$80*
$83*
$122*
$80*
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Grand Hotel and Apartments Townsville
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424 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel and Apartments Townsville
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Showing 410: English reviews
Mackay, Australia
Reviewed October 18, 2016 via mobile

Great place, nice rooms and very convenient location. Very good price for a weekend away. Very clean and good customee service at reception. Only down side would be lack of food options onsite but your close to lots of cafes.

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Helpful?
Thank Sally M
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sally M, Thank you for sharing your experiences of your stay here with us at Grand Hotel and Apartments with the TripAdvisor community. I hope you had a nice weekend away, always great to get away even if its just a few days. Yes, unfortunately we don't have our own restaurant or bar on site however we do offer...

Gold Coast
Reviewed October 18, 2016

On checking in I was upgraded to a 1 bedroom apartment which was very well appointed with a kitchenette including microwave, fridge, dishwasher, cutlery and crockery. Being a solo traveller and only there for one night i didn't use it, but it was well laid out. There was also a washing machine complete with washing powder supplied. The bed was...

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Helpful?
Thank TestBed
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi TestBed, Thank you for taking the time to share your recent experiences here with us at Grand Hotel and Apartments Townsville. I am glad that you had a pleasant stay with us and were able to enjoy the various restaurants surrounding us. I am disappointed about the small maintenance issues however have since had these items checked across the...

North East
Reviewed October 16, 2016

Although we only stayed at this hotel for one night we were treated extremely well. On arrival we were told that we had been chosen as guests of the day which meant that we were upgraded to an executive suite and prime parking space in the undercover garage. When we got to the room it was very well appointed with...

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Helpful?
Thank Billyupnorth
Burleigh Heads, Australia
Reviewed October 13, 2016 via mobile

Super cheap. Super central. Great service. Rooms very clean. Pool was lovely. Definitely recommend this hotel. Supplied babycot. Very roomy rooms and hotel. Ribs place next door was tasty and family friendly

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Helpful?
Thank betho22
Troy S, Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Betho22, Thank you for your kind review on TripAdvisor for your recent stay with us at Grand Hotel and Apartments Townsville. I am glad that you could take up one of our specials that we offer from time to time. I agree with you, the location is great and having so many restaurants around us is a bonus. We...

Reviewed October 2, 2016

Funky and yet not OTT, comfortable, roomy, well equipped! Stayed in a 1 bed apartment, had a complete kitchen, lovely lounge, and the bedroom was a great size. Bathroom very nice, with a big deep bath tub. Staff are super friendly in a genuine and authentic (country town) manner. Love Palmer Street, and don't miss Jam Cafe across the road...

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Helpful?
Thank KT M
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi KT M, Thank you for taking the time to share your experiences of your recent stay with us. You summed up what we try to do perfectly, great rooms, friendly staff, clean and not OTT.. I am glad that you had a great stay with us and we hope to welcome you back again soon. Kindest regards Troy Scott...

Queensland, Australia
Reviewed September 26, 2016

Clean neat and tidy rooms with great ammenities, we didn't have time to utilise the facilities but they are all there and clean.... Area is nice to stay in with great restaurants and places of interest near by.... Staff are friendly and awesome customer service facilitators, offered a late check out.... Only issue was with my internet connection and an...

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Helpful?
Thank Thia S
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Thia S, Thank you for taking the time to share a detailed review of your resent stay with us at Grand Hotel and Apartments Townsville. I am glad that the service team were able to look after you and resolve the items that popped up during your stay, we are very lucky to have such a great team. Safety...

Reviewed September 22, 2016 via mobile

Hotel staff is very friendly and helpful. The pool area is nice and relaxing. We loved having one of the apartments for the washer/dryer. It was helpful sine we'd be traveling for three weeks. Close to the aquarium and shopping as well as the Sunday market.

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Helpful?
Thank Bridgette L
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Bridgette L, Thank you for sharing such a positive review on your recent stay with us. Its a shame that the chores don't go away when we are travelling! I am glad that you were able to get these done, catch up, relax and get ready for your next adventure. Safe travels and best regards Troy Scott General Manager

Mackay, Australia
Reviewed September 17, 2016 via mobile

Stayed with family in August. The hotel is in a good location with good dining options on the same street, ribs and rumps etc. Jam across the street for breakfast was amazing! The rooms are nice and clean with the main bedroom seperated from the lounge with a glass door. The sofa bed for the children was a bit uncomfortable...

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Helpful?
Thank corenne j
A TripAdvisor Member
2 reviews
Reviewed September 13, 2016 via mobile

Grand Hotel, Townsville Stopped in this hotel for just the one night in Sept 2016. The hotel is reasonably placed for access to local shops and bars, but is quite bland in appearance. The rooms are fully functional with the usual fridge, tea, coffee, etc. But the bed I had (in a twin room) was extremely poor, far to small...

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Helpful?
Thank A TripAdvisor Member
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Dear Anonymous Guest, Thank you for sharing some feedback of your recent stay with us. I am glad that there were no material issues with your stay but am a little disappointed that you left here not feeling 100% satisfied. I agree, the rooms have all of the features and facilities that you would expect. The twin rooms have 2...

Reviewed September 13, 2016 via mobile

Great location in the city. Dining options all around and everything within walking distance. Nice room with a balcony and views of the city. Very clean and comfortable. I will be back when I'm planning a night out in Townsville.

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Helpful?
Thank Craig W
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Craig W, Thank you for taking the time to share your experience of your recent stay with us. I agree, the location is great here on Palmer Street being surrounded by the regions best restaurants. Many of them can also charge back to your room and a few will even deliver to your room. We look forward to welcoming...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range: $90 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel and Apartments Townsville staff and other travelers.
4 questions
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Brisbane, Australia
over a year ago

See all questions (4)

Questions? Get answers from Grand Hotel and Apartments Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The suites on the top floor, level 4 are best.”
caribblu, Feb 17, 2017 | Read review
“Ask to get a view to Palmer street”
ArntE_12, Feb 10, 2017 | Read review
“Ask for a room on the first level as the lifts can be slow and are quite small and narrow if you dont like lifts.”
corleyc, Feb 2, 2017 | Read review
“good service poor outlook from the 3rd floor.”
KARIAN136, Jan 2, 2017 | Read review
“If you like a view make sure you only book, rooms that state a good view....”
149thias, Sep 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Hotels.com
$80* /night
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Booking.com$83
TripAdvisor$80
HotelQuickly$122
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*Disclaimer
Prices are for 1 room, 2 adults
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