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Grand Hotel and Apartments Townsville

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Grand Hotel and Apartments Townsville
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398 Reviews from our TripAdvisor Community

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Showing 386: English reviews
A TripAdvisor Member
2 reviews
Reviewed 1 week ago NEWvia mobile

Just wanted to thank all staff and make a special mention particularly to Amy, who's professionalism and sincerity was greatly appreciated she made a unpleasant day much better.👍👍🌟🌟. Room was great and hotel handy to facility's in town area. Highly recommended

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Helpful?
Thank A TripAdvisor Member
Brisbane, Australia
Reviewed 2 weeks ago

Nice first impression and the staff were excellent from booking to checkin. The studio room was clean and fresh on my arrival and was a good size. The out look from my very small balcony was over the car park next door and a brick wall. Bed and pillows were very good and all bathroom amenities were standard. Price was...

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Thank KARIAN136
Sydney, Australia
Reviewed 2 weeks ago via mobile

The room itself was fine- clean and comfortable enough. The woman who "greeted" us (and I use this term loosely) was the reason we decided not to stay a second night. It's not hard to pretend to enjoy your job, fake a smile or at the very least not be rude to your guests. The rest of the staff seemed...

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Helpful?
Thank LAUREN B
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Lauren B, Thank you for taking the time to share your feedback with me on your recent stay at our hotel and I am sorry that you did not have an outstanding experience. Naturally this is very concerning to me and as you can see in the many other comments this is quite unusual for us to receive comments...

Reviewed 2 weeks ago via mobile

Situated close to the restaurant precinct. Rooms are clean and spacious with a mini bar. We did have an issue with the hot water but being summer in North Queensland this wasn't such a big deal. We reported it to the staff upon departure. Rooms are good value for the price.

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Helpful?
Thank James V
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi James, Thank you for taking the time to share your feedback with us on your recent stay at our hotel. Thank you for letting us know that there was an issue with some hot water at the hotel enabling us to address this quickly. Safe travels and best regards Troy Scott General Manager

Nanaimo, British Columbia
Reviewed 2 weeks ago via mobile

We had a long drive from Port Douglas but had a friendly welcome upon our late arrival . The room was clean and spacious with everything you could need. The only thing that was unfortunate was the pool was cloudy and housekeeping was cleaning the room beside ours at 8:30 am. I would still not hesitate to stay there and...

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Thank margaretmM5941WV
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi MargaretM, Thank you for taking the time to share your feedback with us on your recent stay. That is a long journey from Port Douglass to Townsville and trust that you were able to put your feet up after that one. The pool did go a little cloudy last week with high use and we were able to address...

Reviewed 3 weeks ago via mobile

Travelled 4 hours late in the afternoon and reception staff were great on arrival. Had planned to stay 4 nights but were so tired we decided to stay 6 nights as we were so comfortable there. Is a great location, walking distance to many nice restaurants and close to city. Would stay again

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Thank Peter W
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Peter W, Thank you for sharing your experience on your stay with us with the TripAdvisor community. I am glad that the team were able to make you feel welcome after your long journey to the region. I trust that you were able to enjoy all of the regions highlights and attractions. Safe travels and best regards Troy Scott...

Townsville, Australia
Reviewed 4 weeks ago

We had a three day stay at this location in early December, and the room was of good quality as was the in ground pool and the gym was of fair condition. The room was a self contained one and the facilities were of a fair standard. The hotel is situated in Palmer Street one of the main eatery locations...

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Thank Mark V
Reviewed December 5, 2016 via mobile

From the moment you enter the reception you know you are in for a good experience. Staff are wonderful.. friendly and accommodating. Rooms are spacious and tastefully decorated. It has all the bells and whistles.. close to everything... it is certainly one of the best experiences staying away from home ive had in a long time.. thank you for looking...

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Thank Carol J
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Carol J, Thank you for taking the time to share your experience of your recent stay with us at Grand Hotel and Apartments Townsville. I am glad that the team were able to look after you, we are truly blessed to have such a wonderful team here at the hotel. We look forward to welcoming you back next time...

Frankfurt, Germany
Reviewed November 29, 2016

We (a young cuople) stayed there for a night and enjoyed the comfort of an apartment on our trip around the world. With many restaurants and bars nearby. Everything is in walking distance. + great value + nice pool + nice apartement and balcony + central location

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Thank Helge K
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Helge K, Thank you for staying in our region and hotel on your world tour. Safe travels to you and thank you for taking the time to share your feedback on your recent stay. Kind regards Troy Scott General Manager

Melbourne, Australia
Reviewed November 20, 2016

i stayed here for business. i was in a one bedroom apartment. it had everything you need. from a good size room, kitchen, washing machine and bedroom. i wish i could stay longer. the pool area looked tired and in need of some love

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Thank AnthonyGrisan
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi AnthonyGrisan, I am glad you enjoyed your stay with us and thank you for your feedback. The pool area is scheduled to undergo a significant change in the new year which is very exciting and will offer a new level of comfort to our guests. Safe travels and we hope to welcome you back on your next visit to...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range: $83 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel and Apartments Townsville staff and other travelers.
4 questions
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Brisbane, Australia
over a year ago

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Questions? Get answers from Grand Hotel and Apartments Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“good service poor outlook from the 3rd floor.”
 of 5 bubbles KARIAN136, 2 weeks ago | Read review
“If you like a view make sure you only book, rooms that state a good view....”
 of 5 bubbles 149thias, Sep 26, 2016 | Read review
“We had a fab view on the Palmer street side, and it wasn't noisy at all for a Friday & Saturday night...”
 of 5 bubbles Dianajean58, Aug 15, 2016 | Read review
“Our room faced the city, was quiet and sunny in the afternoon.”
 of 5 bubbles 142sherylm, Aug 12, 2016 | Read review
“Ask for a room with a decent balcony.”
 of 5 bubbles ausbirdlover, Jul 13, 2016 | Read review
5 of 5
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