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Grand Hotel and Apartments Townsville

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Grand Hotel and Apartments Townsville
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391 Reviews from our TripAdvisor Community

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Showing 379: English reviews
Reviewed 2 days ago NEWvia mobile

From the moment you enter the reception you know you are in for a good experience. Staff are wonderful.. friendly and accommodating. Rooms are spacious and tastefully decorated. It has all the bells and whistles.. close to everything... it is certainly one of the best experiences staying away from home ive had in a long time.. thank you for looking...

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Helpful?
Thank Carol J
Frankfurt, Germany
Reviewed 1 week ago

We (a young cuople) stayed there for a night and enjoyed the comfort of an apartment on our trip around the world. With many restaurants and bars nearby. Everything is in walking distance. + great value + nice pool + nice apartement and balcony + central location

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Helpful?
Thank Helge K
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Helge K, Thank you for staying in our region and hotel on your world tour. Safe travels to you and thank you for taking the time to share your feedback on your recent stay. Kind regards Troy Scott General Manager

Melbourne, Australia
Reviewed 2 weeks ago

i stayed here for business. i was in a one bedroom apartment. it had everything you need. from a good size room, kitchen, washing machine and bedroom. i wish i could stay longer. the pool area looked tired and in need of some love

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Helpful?
Thank AnthonyGrisan
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi AnthonyGrisan, I am glad you enjoyed your stay with us and thank you for your feedback. The pool area is scheduled to undergo a significant change in the new year which is very exciting and will offer a new level of comfort to our guests. Safe travels and we hope to welcome you back on your next visit to...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

When booking this hotel, I couldn't believe that I was booking a highly rated hotel for less that $100 a night. The photos reflect the hotel perfectly and after staying at the grand hotel I can completely understand how it has the ratings it has. The staff were extremely friendly and helpful and the rooms were modern, clean and comfortable....

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Helpful?
Thank Jsmithaus
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Jsmithaus, Thank you for taking the time to share your feedback on your recent stay with us at Grand Hotel and Apartments Townsville. We do have some great offers, specials and packages available, the best place to take keep an eye out is on our website and facebook page. We hope to welcome you back again soon. kindest regards...

Reviewed 3 weeks ago

As per usual a great place to stay while I'm filming in Townsville - great rooms, great service and perfect location. We will be back! I have stayed here for work and pleasure many times and every time has been perfect!

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Helpful?
1Thank Anita P
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Anita P, It is always great to welcome you back. Thank you for your kind words and we look forward to seeing you again soon. Kindest regards and safe travels, Troy Scott General Manager

Munich, Germany
Reviewed 4 weeks ago via mobile

Incredible- they wanted to charge us 22,50 AUD for WiFi (24hrs, 1 GB). In which century does this management live? Even the worst hostel has free WiFi and a good hotel tries to make money out of a basic need? Imagine, 1 GB wouldn't even be enough to watch a movie... We didn't accept that, which made it the worst...

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Helpful?
Thank Julie F
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Julie F, Thank you for taking the time to share your feedback on your recent stay with us. It is a shame that internet access and costs impacted your stay and disappointed you. When booking direct with us, on our website or in person we do offer free high speed NBN Wi-Fi connectivity to our guests. We do have...

Victoria, Australia
Reviewed 4 weeks ago via mobile

In October we stayed here for 6 nights. The welcoming by reception was heartfelt. Requested a change of room and this was no issue as Dan organised another room away from the street which had a wrap around balcony which was perfect for sitting out and having a glass of wine or two. My partner wanted to surprise me with...

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Helpful?
1Thank Gizmo277
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Gizmo277, Thank you very much for sharing your recent experience with us at Grand Hotel and Apartments Townsville. I am glad that the team made an impression on you, they were madly searching how to make the swans on the internet and put some thought in to how to surprise and delight you. We look forward to welcoming you...

Proserpine, Australia
Reviewed 4 weeks ago

We stayed here for one night on a Friday night. The hotel is clean and modern and in a good location, however the Palmer Street area where the hotel is located is looking run down and needs a little TLC. There is free open air parking onsite or paid undercover parking as well. The room was quiet and no noise...

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Helpful?
Thank blaintm
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Blaintm, Thank you for taking the time to share your feedback with the TripAdvisor community on your recent stay with us. Its always great to get away even if it was for a short break. I do hope to welcome you back again in the future and hopefully showcase how we stand out from the other hotels in the...

Reviewed October 29, 2016 via mobile

We stayed one night as a stopover and I'm glad we chose to stay here. The strand is within walking distance and plenty of food options nearby. Very affordable room rates. The room was well appointed, had everything we needed and a very comfortable bed with excellent pillows.

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Helpful?
Thank LeahMHarris
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi LeahMHarris, Thank you for taking the time to share your recent experiences with as at Grand Hotel and Apartments Townsville. I am glad that you had a great stay with us. I agree, the pillows are great, we have introduced a pillow menu to you can get a choice to ensure a great night sleep. We hope to welcome...

Mackay, Australia
Reviewed October 18, 2016 via mobile

Great place, nice rooms and very convenient location. Very good price for a weekend away. Very clean and good customee service at reception. Only down side would be lack of food options onsite but your close to lots of cafes.

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Helpful?
Thank Sally M
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sally M, Thank you for sharing your experiences of your stay here with us at Grand Hotel and Apartments with the TripAdvisor community. I hope you had a nice weekend away, always great to get away even if its just a few days. Yes, unfortunately we don't have our own restaurant or bar on site however we do offer...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range: $79 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Spa Hotel in Townsville
#2 Family Hotel in Townsville
#3 Romantic Hotel in Townsville
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel and Apartments Townsville staff and other travelers.
4 questions
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Brisbane, Australia
over a year ago

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Questions? Get answers from Grand Hotel and Apartments Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you like a view make sure you only book, rooms that state a good view....”
 of 5 bubbles 149thias, Sep 26, 2016 | Read review
“We had a fab view on the Palmer street side, and it wasn't noisy at all for a Friday & Saturday night...”
 of 5 bubbles Dianajean58, Aug 15, 2016 | Read review
“Our room faced the city, was quiet and sunny in the afternoon.”
 of 5 bubbles 142sherylm, Aug 12, 2016 | Read review
“Ask for a room with a decent balcony.”
 of 5 bubbles ausbirdlover, Jul 13, 2016 | Read review
“If possible, book at the last minute, directly through the hotel, that is when it is cheapest.”
 of 5 bubbles 510staceyb, May 31, 2016 | Read review
5 of 5
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