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Grand Hotel and Apartments Townsville

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Grand Hotel and Apartments Townsville
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369 Reviews from our TripAdvisor Community

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Showing 357: English reviews
Queensland, Australia
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A fantastic room and location, friendly staff. Well appointed room that was very comfortable. You would have received a 5 rating if it wasn't for the parking. We choose this hotel based on the available free onsite parking. When we booked in we were told where to park. Upon returning, there was no parking. When we enquired where to park... More 

Helpful?
Thank MildManFromBorneo
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi MildManFromBorneo, Thank you for taking the time to share your feedback with us and the TripAdvisor community on your recent stay. It is a shame that access to our onsite car-parking area impacted your experience with us. We do have 76 parking spaces at the hotel which is highlighted on our website and is subject to availability. On the... More 

Sydney, Australia
Level Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I wasn't expecting a great deal from my over night in Townsville. I came away corrected. Hotel was friendly and the room was very nice indeed. The street outside was buzzing with decent restaurants, too. Interesting that several off them could be charged to your room. Would've got more stars but the charges for wireless internet access ruined it.

Helpful?
Thank Adam K
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Adam K, Thank you for taking the time to share you experiences with us and the TripAdvisor community. I am glad that we were able to exceed your expectations here in the region. There are some great Chef Hatted restaurants surrounding the hotel and hope you were able to enjoy these. We do offer free wi-fi here at the... More 

Cairns, Australia
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Reception were courteous and provided good service. Room is quite average. Nothing to rave about and nothing to really whinge about. Great location on palmer street, the restaurant hub of Townsville. Bed the usual hard offering of 99.9% hotels, sigh. Pillow menu though for those that way inclined. Nothing to really entice me back. Free wifi, NO. Free minibar, NO... More 

Helpful?
Thank Twoin F
Townsville, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for one night for a wedding, on arrival the staff were friendly and polite, the room was very comfortable and clean, good central location easy to get to anywhere in town very happy to recommend people to stay here. We will use this hotel again

Helpful?
Thank Dave_halberg
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Dave_halberg, I am glad that you had a wonderful stay with us and we hope the wedding was exceptional. Thank you for taking the time to share your experiences with us. best regards Troy Scott General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Have visited a few times now and are never disappointed. Love this place, beautiful modern rooms and helpful staff. A great place to base yourself in Townsville and a short walk to some great restaurants.

Helpful?
Thank CailtinC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi CailtinC, Thank you so much for your kind words and sharing your experience of your recent stay at Grand Hotel and Apartments. We have some new service enhancements and touches and hope to suprize you with these on your next visit to the region. We look forward to welcoming you back again soon. Kindest regards Troy Scott General Manager More 

Queensland, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great apartment! What a fabulous W/C accessible place! I could even roll straight out onto the balcony! An absolutely huge bedroom! Even the kitchen was laid out so I could get in and rinse the glasses out. A full size fridge as well. But the best was the hop and a skip to the best restaurants. And the... More 

Helpful?
1 Thank Dianajean58
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Dianajean58, Thank you for taking the time to share your experience of your recent stay with us. I think you have summed it up perfectly! I hope you got to enjoy the restaurants around us. We look forward to welcoming you back again on your next visit to Townsville. Kindest regards and safe travels Troy Scott General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Loved it! The afternoon & morning staff were both lovely & kind. The rooms were very clean & we had a very nice room looking over Ribs n Rump restaurant with easy access to all the restaurants below. :-) (The rooms are adjoining & the family that arrived the morning we were leaving weren't too considerate noise wise, but other... More 

Helpful?
1 Thank Alix P
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Alix P, Thank you for your kind review and sharing this with the TripAdvisor community. We are extremely blessed to have such a wonderful team here at Grand Hotel and Apartments and I am glad that they were able to look after you. They love to hear feedback from our guests and I will be sure to pass on... More 

Jetsonville, Tasmania, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our one bedroom apartment was comfortable and quiet, something we really appreciated coming from country Tasmania. We did have an issue with the cleaning, instructions were not clear in my opinion as they say put the appropriate sign on the door knob if you require your room cleaned, so I put the sign out, however after 3 days of no... More 

Helpful?
1 Thank Sheryl M
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sheryl M, I hope you enjoyed your visit to North Queensland. I am glad that the team were able to look after you, I do apologize for any confusion regarding the room cleaning. We clean our guests rooms every day unless a "Privacy" sign is placed on the room door. Thank you for taking the time to share your... More 

Melbourne, Australia
Level Contributor
66 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first visit to my teenage 'alma mater' for way too long, and we both loved it. When I was a scruffy teenager back in the 50s, Palmer St, South Townsville was literally the pits. What a wonderful transformation, cheeky bananabenders are now trying to call it 'the Lygon St of FNQ!' :-) Well, it's at least that... More 

Helpful?
1 Thank growingold_never13
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi growingold_never13, Thank you for sharing your experience with us on your recent stay at Grand Hotel and Apartments Townsville. It sounds like you had a wonderful stay with us and it certainly sounds like things have changed since you were here last. We look forward to welcoming you back again in the future, safe travels and kind regards Troy... More 

Sydney, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

To escape the Sydney winter, my wife and I decided to go somewhere warm, off the beaten track. Townsville is often mentioned as an underrated tourist destination and being right next to the Great Barrier Reef, we thought of giving it a try... It didn't disappoint. Neither did our choice of hotel. After reading a few Trip Advisor reviews we... More 

Helpful?
Thank BertiePMM
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi BertiePMM, Thank you for taking the time to share your recent experience at Grand Hotel and Apartments Townsville with us. I agree, we do have very friendly and professional staff at the hotel to make our guests feel welcome and to attend to any items that may arise. I am glad that the guest service team were able to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range: $95 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#1 Spa Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#3 Romantic Hotel in Townsville
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