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Grand Hotel and Apartments Townsville

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Traveler (87)
Room & Suite (30)
Dining (4)
Overview
  • Excellent47%
  • Very good42%
  • Average9%
  • Poor1%
  • Terrible1%
Travelers talk about
“pillow menu”(24 reviews)
“palmer street”(71 reviews)
AMENITIES
Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
Suites
4 Star accommodation
All hotel details
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Reviews (504)
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486 results
Traveler rating
232
201
46
5
2
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LanguageEnglish
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232
201
46
5
2
Show reviews that mention
All reviewspillow menuone bedroom apartmentpalmer streetgreat locationwasher dryerboom gatesecure undercover parkingsome great restaurantsvictoria bridgeribs and rumpsacross the roadreception staffrestaurants and pubsmini barstreet noiserooms are moderngood size
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1 - 5 of 486 reviews
Reviewed 2 days ago via mobile

Stayed there as my husband often does for work. Comfortable beds, simple yet comfy rooms, nice to be able to open the doors onto a balcony. Pool nice no sun in the arvo and close to cafes, small walk to beach and ferry.

Thank Maddie M
Reviewed 2 days ago

We stayed on the way thru Townsville on the way north and then back South. Its in a perfect location near some great breakie and dinner joints, and pubs and walking distance to the club and the strand.. We would stay again. their is secure...More

Thank 72Ang069
Reviewed 2 weeks ago

The length of my stay here was 3 nights. I arrived very late, so dinner was out of the question. The first night I stayed I had 2 beers & 1 soft drink from the mini bar, 1 Pringles chips from the snack selection. When...More

1  Thank Patrick R
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 2 weeks ago

Hi Patrick R, Thank you for taking the time to share your feedback with me on your recent stay. Firstly, i apologize sincerely for the level of service you received regarding Mini Bar. A simple request like this should have been attended to straight away...More

Reviewed 3 weeks ago via mobile

Terrific hotel clean and quiet. Staff are wonderful . We will have no hesitation coming back here and highly recommend Grand Hotel to anyone staying in Townsville. Plenty of pubs and places to eat plus a healthy walk to The Strand. Get around this joint...More

Thank wayne p
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 2 weeks ago

Hi Wayne P, Thank you so much for taking the time to share your recent experience with us and the TripAdvisor community. I am glad that you had a great stay with us and got to enjoy the regions highlights. We look forward to welcoming...More

Reviewed 3 weeks ago via mobile

My 2 grown sons and I needed a hotel for 1 night in Townsville, traveling from Airlie Beach up to Cairns. We chose the Grand, and were delighted. It is a modern , lovely hotel in the very center of Townsville. The rooms were clean...More

Thank PaulAK2011
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 2 weeks ago

Hi PaulAK2001, Thank you for your kind words and for taking the time to share your recent experience with us. We trust that you had a great time journeying up to Cairns with your family, such a lovely part of the world. We hope to...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Free Parking
Hotel Amenities
Room Service
Wheelchair access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$94 - $173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$94 - $173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveler (87)
Room & Suite (30)
Dining (4)
Pool & Beach (3)
Questions & Answers
Ask a question
VerinicaR
February 7, 2018|
Answer
Response from Troy S | Property representative |
Hi VerinicaR, Thank you for your note. Unfortunately we do not have 24 hour room service anymore at our hotel. Im not aware of any hotel in town that does this either. We did add several snack type options to a mini bar menu... More
0
Votes
Marees132014
December 1, 2017|
AnswerShow all 4 answers
Response from RobertOldboy | Reviewed this property |
Sorry for late reply. Yes parking is on site but it is limited so need to book in advance
0
Votes
Charlesw12345
November 22, 2016|
AnswerShow all 2 answers
Response from Troy S | Property representative |
Hi Charlesw1234, Thank you for your question for your upcoming stay with us. We do have apartment styled rooms with full sized fridges in them. The best thing to do is to drop us a line here at the hotel on 0747532800 so we... More
0
Votes
Room Tips
"For the best views choose 368/369 or same on level four"
Read review
"Clean, modern and great location"
Read review
"I think all of their rooms would be fine due to their one warning and you're out policy for disruptive..."
Read review
"Get a room away from Palmer street if available"
Read review
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