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Crowne Plaza Hotel Gold Tower Surfers Paradise

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Crowne Plaza Hotel Gold Tower Surfers Paradise
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429 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Great room with fantastic views, had dinner at the revolving restaurant and seafood banquet was really nice, drinks were very expensive $20 for a cocktail but it was all worth it for the experience, aircon cuts out when you open the balcony door and took a while to work out what was going on but a lovely stay

Helpful?
Thank Terry L
Duty M, Manager on Duty at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Hello Terry L Thank you for your review, I am pleased you enjoyed your stay. I am pleased you enjoyed the Fourwinds Revolving restaurant. I hope you come back to stay again soon. Kind regards Joseph R - Manager on Duty More 

Nobby, Queensland, Australia
2 reviews
Reviewed 2 weeks ago

The first thing you need to know - you will now pay $15 per day in parking fees to stay here (they won't tell you this). Second thing you need to know - the staff are doing you a big favour if they choose to serve you. Highlight - going to the beach Lowlight - seeing last night's (and the... More 

Helpful?
Thank Bec D
Andrea B, Digital marketing Executive at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Bec, Thank you for your review. It's disappointing to read that your stay with us was not up to your expectations. Yes, we have a daily parking fee of $15 that is stated on our two websites and all online travel agents. I'm sorry you feel as though you weren't told. I'll be sure to see what more there... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Upon getting to our room, it took roughly 5 minutes to get our key to work. The room we had was on the 18th floor with great view, however, that's about where it ended. We got a room with a spa, the spa was just big enough for 1 person. We went for a walk only to come back and... More 

Helpful?
Thank Jamanda M
Andrea B, Digital Marketing Executive at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Jamanda, Thank you for your review. I'm sorry to read that you had an underwhelming stay with us. Please accept my most sincere apologies for the room access problems you faced. I do hope you brought this to a staff members attention so they were able to room move you if availability permitted. I'll be sure to pass your... More 

Coffs Harbour
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

We have stayed at the Crown Plaza a couple of times and really enjoy the spacious rooms....the bathrooms also are not short of space. We stayed on the 6th floor and enjoyed a splendid view over the beach and of course were privy to a couple of glorious early morning sunrises...if you are not into early mornings all one has... More 

Helpful?
Thank K3240JOdavidg
Duty M, Manager on Duty at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Hello K3240JOdavidg, Thank you for your review. The sunrises are great at this time of year. We look forward to welcoming you back soon. Kind regards Joseph R - Manager on Duty More 

Canberra, Australian Capital Territory, Australia
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 18, 2016

We had a spa room on the 8th floor of the fold tower. The room was in good condition with an excellent bed, well designed spa bathroom with a separate toilet. There was a small kitchenette with the standard stock in the minibar. There was a good selection of toiletries in the bathroom. We slept very well after a long... More 

Helpful?
Thank Greg M
Duty M, Manager on Duty at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Hello Greg M Thank you for your informative review. We are pleased you enjoyed your stay and look forward to welcoming you back in the near future. Kind regards Joseph R- Manager on Duty More 

Mudjimba, Australia
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 13, 2016

We stayed here for a family birthday celebration. To start with the replenishing of the buffet breakfast was absolutely non existent. They ran out of everything and people were having to ask for the bread/pastry/eggs/coffee machine stations to be filled up as they were completely empty for a considerable amount of time, as well as simple things like glasses for... More 

Helpful?
Thank chilloutkoala
Andrea B, Food & Beverage Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear chilloutkoala, Thank you for taking the time to provide us with your feedback. I am sorry to read that we were unable to deliver to your expectations in some areas during your stay. There is plenty for us to work on here, and we will ensure your feedback is used to review these areas with our team. In regards... More 

2 reviews
Reviewed October 7, 2016

Late check in at 9:15pm last Monday due to Flight Cancel. Most confusing entry for cars if not familiar with the area, the first driveway is blocked off and its now just a white elephant withno clear signs at night. The building paint work is well outdated and goes with the furniture inside. Was asked if needed a baby cot... More 

Helpful?
Thank Vince T
IHGService, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Vince T, Thank you for staying with us and for writing us a review. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the service from our staff may have caused you and the poor condition of the cot provided to be below par. Please know that this is... More 

Brisbane, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 30, 2016

We could hear the next room through the adjoining room door/walls. :( Wallpaper was coming away from the walls in the room and toilet. Not what you would expect from a 4.5/5 star hotel. We checked in at the busy time of 3:30 so check in was rushed and not explained well. We attempted to call reception twice with no... More 

Helpful?
Thank MelS05
Andrea B, Digital Marketing Executive at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear MelS05, Thank you for taking the time to leave your review. We really appreciate your feedback. I'm sorry to hear that there were a few issues that dampened your stay with us. I sincerely apologise. I'll be sure to pass your comments on to the relevant departments for improvement. Thank you again for your feedback and I hope we... More 

Level Contributor
5 reviews
Reviewed September 20, 2016 via mobile

The size of the room was very spacious and the views from the room were looking over the ocean. The bathroom was a little dated but clean. I went to do a load of washing and water began spilling out from the bottom of the washing machine. Upon speaking with someone from reception they didn't seem too concerned until I... More 

Helpful?
Thank Amy G
Andrea B, Digital Marketing Executive at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Amy, Thank you for your review. I'm glad you enjoyed the views from your room. They are amazing aren't they! I'm so sorry to read that the level of service provided to you when you had issues with your washing machine was not up to our usual standard. I'll definitely be sure to pass your feedback on to the... More 

Brisbane, Australia
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 17, 2016 via mobile

Overnight stop at Hotel. Spacious room with balcony and water views. Bathroom was good size with spa bath. Shower a little small but good pressure and HOT Room service food was good quality. Good place to stay if going to the AFL

Helpful?
1 Thank Simon H
Andrea B, Digital Marketing Executive at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Simon, Thank you for your review. I'm please to hear that you enjoyed your stay with us! We look forward to welcoming you back for another great stay soon. Warm regards, Andrea Digital Marketing Executive More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Gold Tower is located adjacent to Crowne Plaza Surfers Paradise. The Crowne Plaza Gold Tower offers premium hotel rooms and spacious self contained apartments including studio and one and two bedroom suites in a resort style setting. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The Studio and Suites also offer kitchenettes and laundry facilities. Crowne Plaza Gold Tower is located between Surfers Paradise and Broadbeach. Major shopping centres, award winning dining, nightlife and world famous Gold Coast beaches are all within walking distance of the hotel. Crowne Plaza Gold Tower shares the extensive resort facilities with Crowne Plaza Surfers Paradise including two outdoor swimming pools with heated spas and sundecks, gymnasium, full sized tennis court, games room and two restaurants and bars. The hotel features 9 flexible meeting rooms and can cater for up to 550 people. Four Winds 360 Revolving Restaurant is Queensland's only revolving restaurant. It offers panoramic views of the Gold Coast hinterland and Pacific Ocean as well as a delicious seafood and Central Mediterranean buffet. ... more   less 

Additional Information about Crowne Plaza Hotel Gold Tower Surfers Paradise

Address: 2809 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $142 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Gold Tower Surfers Paradise 4*
Number of rooms: 109
Reservation Options:
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Also Known As:
Crowne Plaza Surfers Paradise
Crowne Plaza Hotel Gold Tower Surfers Paradise Gold Coast
Hotel Style:
#8 Business Hotel in Surfers Paradise
#14 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Gold Tower Surfers Paradise staff and other travelers.
1 question
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5 months ago

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Questions? Get answers from Crowne Plaza Hotel Gold Tower Surfers Paradise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view”
 of 5 bubbles 725terryl, 1 week ago | Read review
“Ask for a room on the ocean side high up...the view is great.”
 of 5 bubbles K3240JOdavidg, 4 weeks ago | Read review
“Avoid room 20 on amy floor in the Gold Tower to avoid lift noise”
 of 5 bubbles 675gregm, Oct 18, 2016 | Read review
“Dont expect 4.5 to 5 star service or a modern room”
 of 5 bubbles 654vincet, Oct 7, 2016 | Read review
“Higher floors great water/ river views”
 of 5 bubbles BabsGoldCoast, Sep 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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