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Chateau Beachside

Hotel website
Corner The Esplanade And Elkhorn Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
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1,563 Reviews from our TripAdvisor Community

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Showing 1,547: English reviews
Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Pros: Great location with a beachfront view from the room... thumbs up. Simple and nice room. Cons: 1. Parking (The front office should inform us on the tap in location to enter the underground carpark. No guests were aware of it. It was raining and there were 2 other cars lined up to get in and hunting for the tap... More 

Helpful?
Thank HKYap
Chateau2012, Front Office Manager at Chateau Beachside, responded to this review

Dear guests, Thank you for taking the time to write a review. We constantly work on improving our guests' satisfaction and therefore your feedback is truly appreciated and will be forwarded to our staff. The deposit is very common in Surfers Paradise and surroundings and is to cover costs for whenever a room gets damaged or a key gets lost.... More 

Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed at Chateau Beachside in May 2016. Besides the excellent weather, this Resort has an ideal location being across the road from the beach, close to Restaurants and only one block from Cavil Avenue in Surfers Paradise. My Room was a studio on a high floor on the south east corner of the building. This mean't that I had... More 

Review collected in partnership with this hotel

Helpful?
Thank Peter_K201422
Chateau2012, Manager at Chateau Beachside, responded to this review

Dear Guest, thank you for your positive comments. Along with my team, we are certainly looking forward to welcoming your return. More 

Nanango, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Just had a 2 night visit at Chateau Beachside. Room was great, on the 14th floor with nice northerly views. Location is awesome right in the heart of Surfers. Check in process with faultless and Reception staff friendly and helpful. We arrived a few hours before check in and were able to leave our car in the carpark and have... More 

Helpful?
Thank leer0y001
Chateau2012, Manager at Chateau Beachside, responded to this review

Dear guest, Thank you for posting a review following your recent stay at Chateau Beachside. We are glad to hear that you enjoyed your stay. We will pass the positive words on to our team. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Great value for money hotel, Great location. The staff were very friendly Would recommend this hotel to my friends and family. Decor was a bit older, but was neat and tidy. Never had any noise problems. This was my second stay in this hotel, and I will stay there again when I visit the GoldCoast.

Helpful?
Thank noneill79
Chateau2012, Manager at Chateau Beachside, responded to this review

Dear Guests, Thank you for your review. We will pass the positive words on to our staff. We hope to host you on your next visit again. More 

Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The receptionist was rude chased us and told us we had not paid and we had on our credit card and had been charged twice then told it would take ten working days to return the money. Room clean and tidy however oil heater did not heat the room it was cold until about 2am we were on the ninth... More 

Helpful?
Thank sueb0g
Chateau2012, Manager at Chateau Beachside, responded to this review

Apologize if you experienced that our receptionist was not polite to you. This has been raised to our general manager. We are sorry if the oil heater was not working in your room, we wished you could told us earlier because we could have solved the situation for you at the time being. We appreciate your feedback. More 

Sydney
Level Contributor
9 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for a short weekend away in surfers recently. The best thing about this hotel is the location. Rooms are aging but comfortable with a great view of the beach. Services are basic but you can order and pay for extras. Staff seemed friendly and helpful wherever they could be. This hotel is not the best in surfers... More 

Helpful?
Thank tmilton78
Chateau2012, Manager at Chateau Beachside, responded to this review

Dear guest, Thank you for posting a review following your recent stay at Chateau Beachside. We truly appreciate your thoughts and we are glad to hear that overall you enjoyed your stay. More 

Brisbane
Level Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to the Chateau Beachside for the 3rd year running, this time however my daughter, her husband and baby rented a 1 bedroom unit at the Chateau, whilst we settled for the studio unit, as normal. Our studio - 1705 was comfortable, clean, spacious and bright, bedroom was separated by wardrobe/glass bricks which is great divider and makes the... More 

Helpful?
Thank greenfrogBrisbane
Chateau2012, Manager at Chateau Beachside, responded to this review

Dear Guest, We would like to thank you for reviewing and rating our hotel after your experience, it is through that sharing of the experience where we as establishment can focus and learn about which aspects of the stay our guests value the most. Thank you so much for taking the time to share your experiences online. Your review will... More 

Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

The view and the location is perfect but the size of the bed that I have pre booked wasn't the same size we got when we checked in. I have booked a king sized bed and they have given us double sized bed. It cost $3 each to replace a towel. The receptionist is not very friendly; first when we... More 

Helpful?
Thank Jeraldine D
Chateau2012, Manager at Chateau Beachside, responded to this review

Thank you for your feedback regarding your recent stay. We are sorry to hear that the hotel did not meet your expectations and I apologise for any inconvenience caused. If at any time the reception staff did not treat you with courtesy and respect, I sincerely apologise for this. Kind regards More 

Port Macquarie
1 review
4 of 5 stars Reviewed 2 weeks ago

We recently stayed for 2 nights and we were not disappointed. The booking process was easy, and our enquiries were answered promptly. It is located in a great location, easy walk to Cavill Avenue for shopping, attractions and food. Just across from the beach with great views. Not too expensive, a great place for a family stay.

Review collected in partnership with this hotel

Helpful?
Thank 864lianat
Chateau2012, Manager at Chateau Beachside, responded to this review

Thank you so much for your kind words, which we pass on to our team. We are looking forward to welcoming you soon again. More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

We both had a very restful time. Adjoining apartments did not have noisy disturbances. We really enjoyed the 24/7 view of the Surfers Paradise beach. The marathon going past for the first half of Sunday from our "box seat", roomy view was a bonus. We'll return as soon as we get the chance.

Helpful?
Thank lucytierney
Chateau2012, Manager at Chateau Beachside, responded to this review

Dear guest, Thank you for posting a review following your recent stay at Chateau Beachside. We truly appreciate your thoughts and we are glad to hear that overall you enjoyed your stay. Again, thank you very much for your valuable feedback – we would be more than happy to welcome you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
Official Description (provided by the hotel)
The Chateau Beachside Resort is the ideal location for your next relaxing getaway. Only one block North of Cavill Mall, The Chateau Beachside is located in the heart of the shopping, dining and entertainment precinct. Featuring 3.5 Star rated facilities and the world famous sandy shores of Surfers Paradise just metres away, you're sure to find what you are looking for right here!Situated in the heart of Surfers Paradise, all units have spectacular ocean views of the famous Surfers Paradise beach below. ... more   less 

Additional Information about Chateau Beachside

Address: Corner The Esplanade And Elkhorn Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $67 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chateau Beachside 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Chateau Beachside Hotel Surfers Paradise
Chateau Beachside Surfers Paradise
Chateau Beachside Gold Coast/Surfers Paradise
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