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Crowne Plaza Surfers Paradise

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996 Reviews from our TripAdvisor Community

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Showing 953: English reviews
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Location and view from the room was perfect. Breakfast in the revolving restaurant was very nice with the spectacular view of the beautiful surfers Paradise. Room was spacious. Complimentary bottle of wine for my wife was a very nice gesture. Been working in hospitality for long we were expecting a turndown service but that's not a biggie. We will be... More 

Helpful?
Thank Saral G
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Saral Thank you very much for your detailed review. I will certainly pass on your thoughts regarding a turndown service. We hope we can welcome you back soon. Kind regards Joseph R More 

Sydney
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the Crowne Plaza for one night in an room facing the ocean on the 19th floor. We had 2 double beds which was adequate for our small family (my husband took one and I shared with our 3yr old). It's kind of stuck between Surfers and Broadbeach however the light rail stop is right outside making it... More 

Helpful?
Thank MelKuhl
Andrea B, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear MelKuhl, Thank you for your review. I'm glad you had a pleasant stay with us. We hope to welcome you back to see the exciting changes soon! Warm regards, Andrea Digital Marketing Executive More 

Sydney, Australia
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed at this hotel several times now. Beds are comfortable, rooms are spacious, views are great, it's really what standard you except from a Crowne Plaza hotel. Some improvements are needed, some furniture needs to be updated, the bottle opener in the room was missing which was supposed to be on the wall, the hallways need some attention... More 

Helpful?
Thank golden8oy
Andrea B, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear golden8oy, Thank you for your review. I'm pleased to hear that you had a pleasant stay with us. I'll be sure to pass your comments on to the relevant departments for review. Thank you again for your feedback and we hope to welcome you back soon. Warm regards, Andrea Digital Marketing Executive More 

Sydney Australia
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed one night. Seamless check in, very pleasant and helpful staff at the front desk. Able to go to my room at 11.30am. Hotel undergoing renovations but minimal noise. Had dinner at "pop up" restaurant -food was great. Excellent location, light rail stop across the road, very easy to get to convention centre and airport. Very glad I didn't pay... More 

Helpful?
Thank Syd_family
Duty M, Duty Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Syd_family Thank you for your review. We are happy that you enjoyed your stay and were not disrupted by our current renovations. We expect them to be completed soon and look forward to welcoming back in the future. Kind regards Joseph R More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Just stayed for a weekend. Generally the hotel is an ok 4 star. Not super plush however the bathroom was very nice with a deep bath and the breakfast was excellent. We would stay again the future for sure. Tends to be good value compared to a lot of other hotel options near surfers paradise.

Helpful?
Thank Simon D
Andrea B, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear Simon, Thank you for your review. We look forward to welcoming you back when you next return to the Gold Coast! Warm regards, Andrea Digital Marketing Executive More 

Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

What I like about this hotel is helpful and efficient staff. I got corner room with nice set comfortable set up. Balcony door can be open and I really enjoy fresh air and sea breeze. Room furniture is in good condition. There is spa bath but did not use. Shower has good Water Pressure.

Helpful?
Thank Veraveganz
Andrea B, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear Veraveganz, Thank you for your review. I'm pleased to hear you were impressed with our staff and enjoyed the fresh air and sea breeze from your balcony. The views are amazing aren't they! We look forward to welcoming you back when you next visit the Gold Coast. Warm regards, Andrea Digital Marketing Executive More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 2 nights loved the area 8th floor comfy amazing bed, good kitchen, nice spa, good view, will def b back for summer to use the pool aswell great staff helped with anything we asked for and friendly totaly hit this hotel up for a good stay on the GC

Helpful?
Thank Meekaa
Duty M, Front Office Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Meekaa, Thank you for sharing your beautiful words with us, I am so happy to hear you had a memorable stay here at Crowne Plaza Surfers Paradise. We look forward to welcoming you back for the beautiful Gold Coast summer! Warmest regards, Danielle Reception Manager More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This is only hotel in Queensland Gold Coast with amazing view very friendly and helpful the food is delicious highly recommended this place to anyone best ever experience I had we already booked 1 month for next year...

Helpful?
Thank Kreshnik D
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Dear Kreshnik D, Thank you for your review. We are glad you enjoyed your recent stay with us, we look forward to welcoming you back next year, or sooner if you get the opportunity. Kind regards Joseph R More 

Brisbane, Australia
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Pleasantly surprised by size of rooms and bathrooms. Clean. Staff efficient and pleasant. Reception staff were helpful, conceirge very fast in responding to our requests. Only negative was the frangrance in the lobby. It was over powering and left me feeling nauseated. Location is good. Tram stop out front and many restaurants within walking distance.

Helpful?
Thank ceegeeep
Duty M, Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear ceegeeep, Thank you for sharing your thoughts regarding your recent stay with us. I'm glad to hear that our front office staff were attentive to your needs, delivering prompt service - especially our concierge. I'm sorry to hear that you found the lobby fragrance to be a little too strong, I will be sure to pass this onto our... More 

Melbourne, Australia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for one night and I was quite surprised how big the room was. I believe it was a standard room and it even had a spa bath. The room was clean and tidy, a bit dated but I didn't mind. The bed was comfortable, the room was spacious then I was expecting and the room had a balcony. Check-out... More 

Helpful?
Thank Cyn_Aus
Duty M, Front Office Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Cyn_Aus, Thank you so mush for sharing your feedback with us as we continue to improve our product, service and offerings for our valued guests and I was saddened to hear you left feeling overall disappointed. I would most appreciate the opportunity to hear first hand what we could have done differently to rectify your experience, please do not... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 

Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $104 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Hotel Style:
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
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