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Crowne Plaza Surfers Paradise

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1,015 Reviews from our TripAdvisor Community

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Showing 971: English reviews
Gladstone, Australia
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Family of 4 staying in peak holiday season. Comfortable bedding, little luxuries like dressing gowns and room service. Concierge services, pools, gym & 360° revolving restaurant. Really happy to finish our holiday here.

Helpful?
Thank AlwaysDreamingBig
Geelong, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Just spent 4 nights here with my daughter. From our arrival to our departure the stand out was the staffs ability to make things go smoothly . No over the top, just genuine welcoming service at checkin , checkout, breakfast each morning and concierge support for transport questions and help such as booking a car to printing a document. We... More 

Helpful?
Thank 371adele
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello 371adele Thank you for your review, we are pleased our staff helped make your stay an enjoyable one. We look forward to welcoming you back. Kind regards Joseph R - Manager on Duty More 

Level Contributor
16 reviews
3 of 5 stars Reviewed 6 days ago NEW

ok for $59 per head but you can do much better elsewhere. It was just like a café and the range of sea food was just ordinary. I will say the view was great ,but the atmosphere was ordinary with mostly visitors from overseas of whom they seemed to cater for.

Helpful?
Thank alvin s
Andrea B, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear Alvin, Thank you for your review. We really do appreciate your feedback. I'll be sure to pass your feedback on to the Restaurant Manager. I hope we have the opportunity to welcome you back sometime in the future. Kind regards, Andrea More 

Niagara Park Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I plus 4 friends from Hong Kong stayed 3 nights at this hotel from 15 Sept. and we were delighted with the automatic room up-grade. We were elevated to the 21 floor with full extended view of the beach. The rooms were spacious, clean and practical. A bath plus a shower is something not too many hotel... More 

Helpful?
Thank Tom1940
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Tom1940, Thank you for your review, we are very pleased you enjoyed your stay. We look forward to seeing you again. Kind regards Joseph R - Manager on Duty More 

Melbourne, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed there for three nights in September. Rooms were OK and a good size, however the bed left something to be desired. They were like a cheep motel mattress. Not what you expect from a 4 or 4.5 star hotel. Consider at least a mattress topper? The bathroom was great nice big bath and shower with views! Went for a... More 

Helpful?
Thank SarahLouise3182
Andrea B, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear SarahLouise3182, Thank you for your review. I'm glad you enjoyed the fabulous views from your bathroom! I'll be sure to pass your comments on to the relevant department for review. Kind regards, Andrea Digital Marketing Executive More 

Napier
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The revolving restaurant at Crowne Plaza Surfers Paradise is well worth a visit, the views are magnificent, the staff very professional and. As for the food - you really have a wonderful choice, the king prawns are to die for, so are the raw oysters, small but oh so sweet. Then theres the hot meat section with a wide range... More 

Helpful?
Thank gjdNapier
Andrea B, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear gjdNapier, Thank you for your review. It's great to hear that you thoroughly enjoyed your meal in Four Winds 360 Revolving Restaurant. The desserts are amazing aren't they! We hope to welcome you back again soon! Warm regards, Andrea Digital Marketing Executive More 

A TripAdvisor Member
3 of 5 stars Reviewed 2 weeks ago via mobile

Unfortunately the hotel has installed a pay carpark toll even for hotel guests of $15 per night. My favourite seafood Asian revolving restaurant in the world has changed to a Mediterranean menu so it is unlikely you'll find rice or their delicious Thai soup any more. The accommodation is best in the tower with no Reception. The Reception rooms have... More 

Helpful?
Thank A TripAdvisor Member
Andrea B, Food & Beverage Manager at Crowne Plaza Surfers Paradise, responded to this review

Thank you for taking the time to provide us with your feedback. We appreciate your comments and will address the issues that you mentioned with our team. We are sorry to read that our new culinary direction in Four Winds 360 Revolving Restaurant is no longer to your taste, our culinary team will certainly take your comments on board. Keep... More 

Sydney, Australia
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for business in August; it does need a really big refurbishment. The beds are OK; the furniture is a little dated, and the plastic chairs and tables on the verandah - don't fit and have cig burns all over them (what the!). The walls are pretty thin; I was kept up most of the night listening to... More 

Helpful?
Thank DOOSHNA
Andrea B, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear DOOSHNA, Thank you for posting a review. We are disappointed to read you have had a poor experience during your stay and I have activated a review with our housekeeping team. If you could please email me your booking details on ian.pirodon@ihg.com to assist us in tracking down the exact date and colleague involved with your stay. The team... More 

Singapore, Singapore
Level Contributor
82 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Consider to stay here instead of in Surfer's Paradise, where it is more crowded and hotels are more pricey. This hotel is very Surfers Paradise and one can get there by bus quickly for shopping and dining. If possible, book the Ocean view rooms offers a very good view of Surfers Paradise beach, It is good that the hotel also... More 

Helpful?
Thank Terence1974_12
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Terence1974_12, Thank you for your review. Some great info for people looking to stay with us, thank you. We look forward to seeing you again soon. Kind regards Joseph R More 

Darwin, Australia
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights attending a Conference. The location is very convenient the tram is just across the road and a Coles Express and Service station. The staff on the front counter were always friendly and helpful. The rooms were comfortable and clean. The food was very good in the Relish and Revolving restaurant and functions. There are ramps... More 

Helpful?
Thank Martine062
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Martine062, Thank you for your review, we are pleased you enjoyed your stay with us. We do have an IHG loyalty rewards program, this is free to join and one of the many benefits is complimentary internet at all IHG hotels, please speak to our reception when you return and they assist you. Kind regards Joseph R More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 

Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $115 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Hotel Style:
#3 Best Value Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
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