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Crowne Plaza Surfers Paradise

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Crowne Plaza Surfers Paradise
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1,071 Reviews from our TripAdvisor Community

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Showing 1,025: English reviews
Brisbane, Australia
Reviewed 6 days ago NEW

Stayed for a weekend here and found dead and alive bed bugs scattered all over the blankets. Requested an alternative room as we were woken up at 130am in the morning causing us broken sleep and stress. Duty Manager was nice enough to offer alternative room however when we asked for a refund for that's stay night the Day Manager...

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Helpful?
3Thank Let_down_couple
Victoria T, Front Office Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Let_down_couple, Thankyou for providing review of our hotel and your time over the phone yesterday, allowing me to convey peace of mind message i.e. No bed bug activity found in your room investigated by an independent specialist. I apologise for the inconvenience and discomfort experienced by your partner on 2nd night of your stay; and glad to hear my...

Glasgow
Reviewed 1 week ago

Stayed in the Crowne Plaza for eight nights whilst visiting the Gold Coast. I found the hotel to be more for business clients ,with lots of different conventions going on during my stay. Also I found the hotel to be a bit isolated from Surfers Paradise centre with only a petrol station nearby for any necessities. Rooms were very large...

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Helpful?
Thank drew b
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Drew Thank you for your review and for choosing to stay with us. I am pleased the staff were helpful and you found the rooms large and bed comfortable. I will pass on your feedback regarding the bathrooms. Thank you again, we hope to see you again soon. Kind regards Joseph R - Manager on Duty

Gold Coast, Australia
Reviewed 1 week ago via mobile

Enjoyed our spa bath in our bedroom, bed was very comfortable. The pool and heated spa outside was inviting, atmosphere and relaxation sitting outside was perfect. Breakfast was a variety of food and was presented with style. Overall an enjoyable stay.

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Helpful?
Thank Katrina C
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Katrina C, Thank you for your review. It is great to hear you enjoyed your stay and liked the outdoor pool and spa area. We look forward to welcoming you back in the future. Kind regards, Joseph R - Manager on Duty

Durham, United Kingdom
Reviewed 1 week ago

This is one of the nicest hotels we've ever stayed in. The room was beautiful and the view was amazing. The free bar of chocolate waiting for us when we arrived was a nice touch too! All the staff we met whilst there were really friendly and always did everything they could to help us when we needed them to....

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Helpful?
Thank hylianyoshi
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello hylianyoshi, Thank you for your review and your kind words. It is very pleasing that our staff and facilities made such a great impression on you. I am especially pleased you enjoyed "Sifu", our new Chinese restaurant, along with "Relish"and the room service. We look forward to seeing you again soon. Kind regards Joseph R - Manager on Duty

A TripAdvisor Member
Level Contributor
5 reviews
5 hotel reviews
3 helpful votes
Reviewed 1 week ago via mobile

We stayed at Crowne Plaza for 4 days and we just felt at home. Both bus and tram are within 500 meters of the hotel and they take you to all fun parks in just AUD 10 and AUD 5 for adult and kid respectively. The breakfast could be a little bit better as it was same for all 4...

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Helpful?
Thank A TripAdvisor Member
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Dear TripAdvisor Member, Thank you for your review, we are very pleased that you had a great time with your family whilst staying with us. I will ensure that you feedback is shared with our team. We hope you can come back again soon. Kind regards Joseph R - Manager on Duty.

Beacon Hill
Reviewed 1 week ago

I stayed her from Friday to monday and really enjoyed my stay with Crown. The pool was great! we were able to drink cocktails by the pool and not have too many kids annoying kids getting in our way. The rooms we comfortable and clean, no complaints there. I would stay here again

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Helpful?
Thank gd228
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello gd228, Thank you for your review. I am pleased you enjoyed "cocktails by the pool", it is a great time of year for that. Great to hear you would choose to stay with us again, we hope its soon. Kind regards Joseph R - Manager on Duty

Indianapolis, Indiana
Reviewed 1 week ago via mobile

Crown Plaza was excellent. The registration desk staff were friendly and informative. Access to the public tram was across the street and took you everywhere for $10 a day. Location was excellent. I will stay here again.

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Helpful?
1Thank Patty H
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Patty H, Thank you for your review. It is very pleasing to know you would choose to stay with us again, we hope its in soon. Kind regards Joseph R - Manager on Duty

Auckland, New Zealand
Reviewed 1 week ago

Arrived midday on the Saturday. We were able to check in. Room was at the far southern end of the floor. Tidy, but could I should have asked for a bigger room. Service staff friendly and professional.

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Helpful?
Thank MCFC1977
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello MCFC1977, Thank you for your review, I am pleased the staff were friendly and professional. You may want to consider Executive Ocean King rooms or our suites for next time if you want a bit more space. Kind regards Joseph R - Manager on Duty

Sydney, Australia
Reviewed 1 week ago

A lovely stay in a very comfortable room with sweeping views across the river and the beach. The bed was exceptionally comfortable, the room was spacious and very clean. all up an incredibly comfortable and pleasant stay. While you can tell the building is old, the internals have been updated and maintained very well to feel that you are still...

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Helpful?
Thank Snoopstah33
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Snoopstah33, Thank you for your review, we are pleased you enjoyed your stay. We look forward to welcoming you back in the future. Kind regards Joseph R - Manager on Duty

Reviewed 2 weeks ago

Esther was great at the front desk. So friendly and professional. The breakfast buffet here is great. The omlette is so fluffy and delicious. Serioulsy one of the best Ive had, and Ive eaten alot everywhere . lol. Service was great. They gave us a great room with a view of the beach. Was great.

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Helpful?
Thank Erin N
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Erin, Thank you for your review. I am very pleased that Esther made such a good impression on you, I will be sure to thank her for her efforts. It is also pleasing that you enjoyed the breakfast, I will forward on your kind words. Thank you again, we hope you can come back and stay again soon. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 

Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $114 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Hotel Style:
#3 Romantic Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Surfers Paradise staff and other travelers.
15 questions
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Glasgow
19 days ago
Greater Sydney, Australia
Sydney, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Surfers Paradise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great hotel to stay just a little bit away from the main cavil street”
 of 5 bubbles gd228, 1 week ago | Read review
“Try and get a room where the sun sets”
 of 5 bubbles MCFC1977, 1 week ago | Read review
“Ask for a room away from the elevator.”
 of 5 bubbles 344erinn, 2 weeks ago | Read review
“Superior Ocean view rooms with balcony are great but light streams in after sunrise.”
 of 5 bubbles 510jeremy, 2 weeks ago | Read review
“unable to comment.. day visitor”
 of 5 bubbles ianmJ5958HX, 2 weeks ago | Read review
5 of 5
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