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Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
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1,407 Reviews from our TripAdvisor Community

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Showing 1,303: English reviews
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Dublin, Ireland
Reviewed today NEWvia mobile

Stayed at this hotel with my SO and some friends. On arrival at the hotel we were greeted by a huge stuffed bear which was a nice touch and set the tone for the stay. We dealt with Daniel on check in. He was really very helpful and pleasant and even upgraded our room at no extra cost. He also...

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Helpful?
Thank ns1009
Brisbane, Australia
Reviewed yesterday NEW

Great hotel, Seila on the front desk was so friendly and welcoming 😀 Room was fantastic... Two double beds that were so comfy and loved that the room was serviced efficiently. The bar downstairs was superb... Well priced cocktails that were made to my specification... ( lots of Worcester sauce in my bloody Mary's) the Champagne cocktail was delush also....

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Helpful?
Thank katy622017
Reviewed yesterday NEWvia mobile

Nice rooms but isn't customer focused, we wanted to get plates and knives sent to our room but we got told that there is a charge to have it bought to the room we even had to go to reception for extra towels. Pool area was average didn't have any pool towels either. Won't recommend it for a romantic getaway.

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Helpful?
Thank Deepak Rakesh K
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Rakesh, Thank you for your review and feedback. We do apologise for this inconvenience during your stay and we will be sure to address this matter immediately. At Watermark Hotels guest experience is of the utmost importance to us and we greatly appreciate your honesty. Once again we would like to offer our apologies and we hope to see...

Perth, Western Australia
Reviewed 4 days ago NEWvia mobile

Hotel is nice, rooms were big and clean. We were on the 18th floor, which had a great view over the river. It has basic facilities - pool, gym, laundry. Restaurants downstairs are nice - we dined at Clifford's and received 15% off as hotel guests. Parking is $20 per day if you have a car. Tram stop is directly...

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Helpful?
Thank blondepineapple
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi blondepineapple, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Reviewed 4 days ago NEWvia mobile

Canadians travelling the East Coast, and having great accommodations and fantastic service is a huge Bonus. Daniel at the front counter was absolutely awesome. He made check in easy and accommodating, as we arrived very early and well before check in time. Not only did he arrange to set us up on arrival he helped us get a late checkout...

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Helpful?
Thank Len P
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Len, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Queensland
Reviewed 1 week ago NEW

Absolutely no problems with our room and its cleanliness. Tram stop is just outside the door so park your vehicle in hotel carpark and use the efficient trams. The buffet breakfast room is very good with a wide range of hot and cold foods. This hotel is opposite 3 different churches so no problem getting to the church on time.

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Helpful?
Thank rubert
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Rubert, Thank you for your wonderful review. We are delighted to hear that you enjoyed your Easter in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Melbourne, Australia
Reviewed 1 week ago

The room itself was nice and location is good. What put me off was the staff, rude and unhelpful. Also we ordered food from the room service which was not good and we had to return it. Finally this hotel doesn't provide pick up from the airport and has no way of organizing it either. I called the hotel ahead...

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Helpful?
Thank nishthak87
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Nishthak87, Thank you for your review and feedback. We do apologise for this inconvenience during your stay and we will be sure to address this matter immediately. At Watermark Hotels guest experience is of the utmost importance to us and we greatly appreciate your honesty. Once again we would like to offer our apologies and we hope to see...

india
Reviewed 1 week ago

Water mark is an amazing place to stay. Stayed with Family for 3 nights in two rooms. The check in was cool. They gave a free upgrade to the next level and two adjacent rooms as I had requested while booking . The front desk also gave us promotional rate for Breakfast as well as for the WiFi. ( Still...

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Helpful?
1Thank TejIndia
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi TejIndia, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Reviewed 1 week ago via mobile

We had a great experience at Watermark hotel. The staff were very friendly and professional. Concierge helped us several times with transit details and suggestions around town. Hotel is great walking distance to the beach. Our room had a beach view and the amenities were all in great shape. Would recommend this hotel to anyone! Reasonably priced too!

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Helpful?
Thank Kyla M
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Kyla, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Surrey, Canada
Reviewed 1 week ago

We came across the opportunity to stay at the Watermark Hotel & Spa, in Surfers' Paradise. It was one of the best decisions of our trip. The tram was just outside the front door (to take us to either the Pacific Fair Mall or in the other direction, to the Harbour Town Outlet Shopping Centre) and it's location was only...

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Helpful?
Thank Diamondchick55
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Diamondchick55, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 

Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $84 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Hotel Style:
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
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Questions & Answers

Here's what travelers have asked, with answers from Watermark Hotel & Spa Gold Coast staff and other travelers.
30 questions
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Questions? Get answers from Watermark Hotel & Spa Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try for a room facing the ocean and beach which is only 3 blocks away”
rubert, 1 week ago | Read review
“Try to get a room facing East if you want a view of the ocean. We were facing the West, but still had a nice view.”
Diamondchick55, 1 week ago | Read review
“Room dirty”
  • Stain on bed sheet which was meant to be a clean room ?
P4565WGdavew, 3 weeks ago | Read review
“Twin doubles are great for that extra room when living out of suitcases.”
terrysH4997MV, 4 weeks ago | Read review
“ocean view rooms are worth the extra”
Tsunetomo8, Mar 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question