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Novotel Surfers Paradise Hotel

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Cnr of Surfers Paradise Blvd and Hanlan Street, Surfers Paradise, Gold Coast, Queensland 4217 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
4 people are viewing this hotel
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Traveler (630)
Room & Suite (296)
Dining (41)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Surfers Paradise Hotel
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 37 hotels in Surfers Paradise
Location
Cleanliness
Service
Value
Novotel Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court.
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Full view
Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Airport transportation
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fence around pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
1223Reviews87Q+A100Room tips
Traveler rating
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Popular mentions
Renee C wrote a review Jun 11
Brisbane Region, Australia48 contributions11 helpful votes
+1
Always have a great time here. Excellent Covid safe protocols, rooms are immaculate, and the facilities/ hotel staff are always very helpful! Car parking is okay we just left our car in the car park for the weekend then caught the tram everywhere.
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Date of stay: March 2021Trip type: Traveled with family
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Response from Paul Morton, General Manager at Novotel Surfers Paradise Hotel
Responded 1 week ago
Dear nae263, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our return guests. Thank you for your comments regarding your stay with us and I will share your feedback with my Team as I know that they will be as pleased as I am to know that you had a very enjoyable time once again throughout your stay including their helpfulness. Thank you again for your endorsement nae263 and my Team and I hope to welcome you back to Novotel Surfers Paradise once again very soon! Best Regards, Paul Morton General Manager Novotel Surfers Paradise
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suzycue wrote a review Jun 9
4 contributions
We travelled from Sydney for my daughters 9th Birthday. We were met and checked in by the most amazing man i have ever met. In my 51 years, i have done a lot of travelling and i have never had such a friendly and wonderful human being check us in!! He organized balloons in the apartment for my daughters birthday and when we opened the door and my daughter saw them it absolutely made her day!! He definitely went above & beyond in makin us feel more than welcome!! He is the greatest asset to your Company especially being the first point of contact and face of your brand!!! THANK YOU FUGI (Sorry about spelling).
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Date of stay: June 2021
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Response from Paul Morton, General Manager at Novotel Surfers Paradise Hotel
Responded 1 week ago
Dear mummm7777, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests. Thank you for your comments regarding Fujio's welcome and service throughout your stay, he will be delighted to know that you and your Daughter had a memorable arrival to your room on her 9th Birthday! I have shared your feedback with Fujio personally and you are right, he is an asset to both Novotel Surfers Paradise and Accor with his genuine warmth and focus on guest service. One thing that definitely makes Fujio's day is when he is able to make someone else's day with his exemplary service! Thank you again for your endorsement mummmy7777 and my Team and Fujio I hope to welcome you all back to Novotel Surfers Paradise in the near future, maybe for another birthday celebration! Best Regards, Paul Morton General Manager Novotel Surfers Paradise
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Mike R wrote a review Jun 5
Sydney, Australia157 contributions68 helpful votes
This hotel is located right next to Cavill Avenue, so it’s right near all the action of Surfers Paradise. Although the location is ideal, it’s also its downfall. I stayed in an Executive King room which faced the mall and beach. The views were quite nice but you’ll hear all the noises and music from the mall below, especially at night. On a Friday and Saturday night the noise extends later into the night. I was on the 25th floor and the noise was still very audible. The balcony door also didn’t block much of the noise - and it seemed to jump off its track sometimes when opening/closing. Other than the outside noise, you’ll also hear the elevators going up and down - from within your room! Regarding the room, it was quite small - just enough for the bed and a small table and two chairs. The “king” bed consisted of two single beds pushed together and during the night they moved apart! The bathroom was adequate size and functional. The staff were friendly and accommodating but they could only work with what they have - a hotel in desperate need of a full renovation and one that certainly does not live up the the Novotel name. Overall I was quite disappointed in this hotel and I will consider elsewhere on my next visit.
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: Avoid rooms that face Cavill Avenue.
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Response from Paul Morton, General Manager at Novotel Surfers Paradise Hotel
Responded 2 weeks ago
Dear Mike_Stooch, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests, please accept my apologies that your experience was a mixed one on this occasion. Thank you for your comments regarding your stay, I am sorry that you found that your stay was disturbed by exterior noise and that from the lifts, please accept my apologies for the inconvenience. I would like to share with you that the Engineering Team have earlier this year audited all balcony doors and are are currently carrying out rectification works which will provide much smoother operation and prevent issues such as the doors jumping off their tracks. I will share your feedback with the Executive Housekeeper to check all of the 'Zip-King' rooms on the 25th Floor to ensure that they are securely fastened together. On a positive note I was very happy to read that you found the Team members friendly and helpful. Thank you again for your comments Mike_Stooch as it provides my Team and I with information on how we can improve our products and services and we do hope to welcome you back to Novotel Surfers Paradise in the future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
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joshuamason9 wrote a review May 2021
2 contributions
again the WIFI doesn’t work when you connected to an app it says “ error no internet connection “ Even when the wifi is on Accor & Novotel don’t even communicate As a Gold member says free upgrade to the next room if it’s available. They took $ 20 for the upgrade very misleading The membership rate isn’t available here When I was a classic member I got membership rates then a update on the Accor app the membership rate disappeared Accor said there was a bug I get the same price as on other sites last time I stayed here it showed membership rates at the last minute when I go on the Accor app it shows the price with my membership It showed the same price on Expedia and flight centre This hotel was Hotel Grand chancellor
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Date of stay: April 2021Trip type: Traveled solo
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Response from Paul Morton, General Manager at Novotel Surfers Paradise Hotel
Responded 2 weeks ago
Dear joshuamason9, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests, please accept my apologies that your experience was a mixed one on this occasion. Thank you for your comments regarding your stay, I am sorry for any inconvenience caused as a result of you not being above to connect to the Hotel wi-fi. I would like to share with you that my Team and I are currently working with the Hotel's wi-fi supplier to build an larger wi-fi infrastructure which will provide a more robust and reliable service for our guests. This project will be implemented by the 3rd Quarter of 2021 and I am sorry that this will not improve your recent experience but I appreciate the importance of great connectivity when away from home. I am disappointed to read that there has been some confusion regarding member rates once the Accor App was updated, can I suggest that you erase the app and re-install as this may provide full access once more. Alternatively, I encourage to call the Hotel Reservations department direct and the Team are always happy to assist with any procing queries to ensure that Accor continues to offer the best value possible for it's members. Thank you again for your comments joshuamason9 as it provides my Team and I with information on how we can improve our products and services and we do hope to welcome you back to Novotel Surfers Paradise in the future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
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Melinda M wrote a review May 2021
Sydney, Australia491 contributions45 helpful votes
+1
Good large meals for dinner Downstairs of Novotel hotel Friendly and service minded staff Casual dining The chicken parmigiana was huge! And all for $24. The calamari is an entree - plenty of it too! Good value
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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Response from Paul Morton, General Manager at Novotel Surfers Paradise Hotel
Responded 3 weeks ago
Dear MelindaM1582, Thank you for taking the time to write a Trip Advisor post following your recent visit to Boulevarde Café & Bar at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. Thank you for your comments regarding your dining experience, I am very pleased to read that you enjoyed your meals and the value for money, I will share your feedback personally with the Food & Beverage Team and the Executive Chef who, I am sure will all be very pleased to receive your feedback including your mention of their friendly service. Thank you again for your comments MelindaM1582 and my Team and I look forward to welcoming you back to BLVD Cafe & Bar and Novotel Surfers Paradise in the future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
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PRICE RANGE
$81 - $185 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Grand Chancellor Surfers Paradise
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
408
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Frequently Asked Questions about Novotel Surfers Paradise Hotel
Which popular attractions are close to Novotel Surfers Paradise Hotel?
Nearby attractions include Padlockd Escape Rooms North (0.2 miles), Surfers Paradise Beer Garden (0.04 miles), and SkyPoint Climb (0.3 miles).
What are some of the property amenities at Novotel Surfers Paradise Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Surfers Paradise Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Surfers Paradise Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Surfers Paradise Hotel?
Yes, parking is available to guests.
What are some restaurants close to Novotel Surfers Paradise Hotel?
Conveniently located restaurants include Shiraz Authentic Persian Restaurant, Brazilian Flame Bar and Grill, and Stairwell Coffee.
Are there opportunities to exercise at Novotel Surfers Paradise Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Novotel Surfers Paradise Hotel have an airport shuttle?
Yes, Novotel Surfers Paradise Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Novotel Surfers Paradise Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Surfers Paradise.
Are any cleaning services offered at Novotel Surfers Paradise Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Surfers Paradise Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.