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Novotel Surfers Paradise

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118 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Reviewed 2 days ago NEWvia mobile

We were very happy with the Novotel Surfers Paradise. Its not meant to be like Peppers or the Marriot but it definitely offers a bit of luxury for families on a budget. Dont stay here if you're expecting maximum luxury, its just an average and comfortable hotel to stay in. If it wasnt for hotels like this, people on smaller...

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Helpful?
Thank CRCZYAH
Newcastle, Australia
Reviewed 3 days ago NEWvia mobile

Surfers Paradise is so packed, the Novotel was overflowing during our stay. The pool was very popular with grown men taking turns to do bombs from the spa wall into the pool. Reception did send security up when notified of that behaviour but we opted to walk to the beach instead. The apartment was average with furniture a bit shabby...

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Helpful?
Thank J230i
Reviewed 4 days ago NEWvia mobile

Hotel lobby didn't have air conditioning. Reception is always busy. We were given room on 6 th floor and as we entered the room.. our holiday mood was spoiled as soon as we saw our room. Old room, no view, no safebox.. requested room change and were alloted room at 25th floor the next day. Beautiful big room, modern taste,...

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1Thank nir v
Macleay Island, Australia
Reviewed 6 days ago NEW

I have come to the conclusion "DONT READ THE BAD REVIEWS". What is wrong with some people. This is a fantastic hotel right in the heart of Surfers Paradise. I have stayed in a lot of hotels and apartments on the Gold Coast and found this one to be up there as one of the better ones, even better than...

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Helpful?
Thank annie4jewells
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear annie4jewells Thank you so much for your five star review! It is wonderful to hear that you had a wonderful stay with us and we look forward to welcoming you back in March. Kind Regards, Andrew Maynard, General Manager

Reviewed 6 days ago NEWvia mobile

This place is the pits but seems to keep packing the tourists in. Firstly I arrived to find Novotel had cancelled my corporate booking. I had to quickly book the last room myself to ensure a bed and an hour and half later I could check in (without an apology or explanation). The room is extremely tired and run down...

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Helpful?
Thank SuzyG_NQ
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear SuzyG_NQ Thank you for providing us with feedback on your stay. It is only with feedback that we can improve. With regards to the decor and furniture, unfortunately we have inherited it from the recent takeover of the hotel. We do have plans to refurbish these rooms into a product that we will all be proud of. I am...

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

I always thought that Novotel was quite high quality but to be honest the room we stayed in wasn't at all. Pretty old furniture. The shower was horrible. The room was okay but for that money we have payed we would expect much higher quality. The location is perfect just in the city Center and very close to the beach....

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Helpful?
Thank limaoc12
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear limaoc12 Thank you very much for your feedback. We are very proud of our location being so central and close to the beach and all the attractions. We have taken your feedback on board regarding the accommodation room furnishings and will be doing improvements to the them in the near future. Thank you so much again for your feedback...

Reviewed 1 week ago NEW

I stayed for 4 nights at Surfers Paradise. I’m not into the party scene so i was ideally looking for a comfortable hotel with a nice pool etc. My visit at Novotel was very average. Very busy, took about 10 minutes to get from our 23rd floor to Ground because of the amount of people waiting for the lift. Sometimes...

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Helpful?
Thank Tatjana G
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Tatjana G Thank you very much for your feedback. We will be doing improvements to the rooms and beds in the near future. I do hope that you enjoyed our pool and the close proximity to the beach. Kind Regards, Andrew Maynard, General Manager

Reviewed 1 week ago NEWvia mobile

I've been to many Novotels across Australia and around the world; but this one just didn't make the cut! I'm surprised Novotel lets them keep the brand. The building is old & dated, but they charge you new 4-5 star rates. The internet is a joke! Even when you pay and opt for the higher speed; it's still terrible! Could...

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Helpful?
Thank Arash R
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Arash R Thank you for your feedback. We have recently taken over this hotel and become a Novotel. There are areas that we are not proud of and we will be improving them in the near future. Kind Regards, Andrew Maynard, General Manager

Brisbane, Queensland, Australia
Reviewed 1 week ago via mobile

From the location to the rooms and facilities, this hotel was fantastic! It is right on Caville Ave so the hum of surfers paradise is right on your doorstep. The rooms were spacious and clean. The pool and spa were great and the sunbaking area was lovely. We played tennis our first day, it was clean and easily accessible. The...

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1Thank Derlene
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Derlene Thank you so much for your five star review! We are proud of our location and our wonderful swimming pool and tennis court. I am so pleased that you had a fantastic stay and we look forward to you coming back. Kind Regards, Andrew Maynard, General Manager

Brisbane, Australia
Reviewed 1 week ago via mobile

Stayed 1 night and loved the place - central to all available on the Coast with lots of shops including Woolies next door Rooms very clean, mini bar , firm but comfortable bed and we had great ocean view on 32 floor. Dinner and breakfast at restaurant was value for money Would stay again

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1Thank Disie54
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 

Additional Information about Novotel Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Hotel Grand Chancellor Surfers Paradise)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $95 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Surfers Paradise 4.5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Novotel Surfers Paradise Gold Coast
Hotel Style:
#8 On the Beach Hotel in Surfers Paradise
#17 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Surfers Paradise staff and other travelers.
43 questions
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Questions? Get answers from Novotel Surfers Paradise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“30th floor, room 3010.”
 of 5 bubbles annie4jewells, 6 days ago | Read review
“The location is good.”
 of 5 bubbles 491tatjanag, 1 week ago | Read review
“Good location with all facilities”
 of 5 bubbles sanjeevcc, 1 week ago | Read review
“Lower floors have some noise coming into balcony, but no problem once you shut the door.”
 of 5 bubbles smukhuti, 1 week ago | Read review
“Another hotel”
 of 5 bubbles bencB7351YM, 2 weeks ago | Read review
5 of 5
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