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Hilton Surfers Paradise Hotel

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6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
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Hilton Surfers Paradise Hotel
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2,747 Reviews from our TripAdvisor Community

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Showing 2,651: English reviews
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Very dispointed of this Hilton. We had to insist to get the key at 3pm and after reading the reviews this seems to be persistent problem. Couple of friendly staff but the main problem is the cleaning team, food on the room floor, dirty kitchen, dirty drawers, dirty steinless lamps. Horrible cleaning team. Also don't beleive the nice ocean view... More 

Helpful?
Thank Marie D
New Plymouth, New Zealand
3 of 5 stars Reviewed yesterday NEW

Spacious apartments with fabulous views in the middle of the Gold Coast action. Great for families, good parking, just a few steps to beach, bistros, bars and boutiques. We have really enjoyed a couple of winter breaks here with family. What more could you want? Well, possibly just more of a Hiltonish experience - some aspects of the property need... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James R
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my second time stayed at Hilton SP, and never dissapointed, we booked for 3 bed rooms ocean view residence, the rooms was great, view was outstanding but the bed a little bit small esp at the non master room , i think they only put 120-140cm bed. the facilities were great, the staffs were all nice and helpful,... More 

Helpful?
1 Thank Traveller2388
Brisbane, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

We came here for a short family holiday (family from overseas) we loved it, from the service, breakfast, dinner at restaurant all fantastic. Our overseas family enjoyed and loved the hotel and service. The only thing I have an issue with is the bathroom a little bleach or domestics wouldn't go astray..... Other than that we had the best time... More 

Helpful?
1 Thank 7Han77
hk
1 review
4 of 5 stars Reviewed 2 days ago NEW

location is perfect, view is excellent, location isrxcellent. room is simple but comfortable. Service is ok. If the breakfast have more choice, will be even better. Will recommend others to stay here as well.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank amy c
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Accomodation was great but I was overcharged with duplicate charges debited against my credit card. This was not resolved even after lodging formal complaint. It is only a small amount but it is inconceivable that the Hilton Surfers Paradise will not correct their mistake.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cate F
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Cate F, I will ensure you are contacted personally regarding your overcharge and am very sorry for the inconvenience. Kind Regards, Fiona Pryde General Manager Hilton Surfers Paradise More 

Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed at the Hilton Surfers Paradise several times before and always enjoyed the experience but had found that the housekeeping standards had slipped markedly. Saying this we have just returned from our latest trip and am pleased to report that everything was great. The housekeeping, staff and the rooms were wonderful.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mary T
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Mary T, Thank you for taking the time to post a review. Firstly, thank you for choosing to stay with us again! I'm pleased to hear that we met all of your expectations on your most recent stay with us and that you had a very relaxing stay. I look forward to hopefully welcoming you back again on yet... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My partner and I have stayed at Hilton Melbourne before and this didn't quite meet the grandeur of the Melbourne hotel. Dont get me wrong, it is still a fantastic place to stay. I would recommend it to couples who like a nice room but dont plan on spending huge amounts of time in their hotel. We were on the... More 

Helpful?
Thank Ryan G
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Ryan G, Thank you for posting a review. I'm pleased that you enjoyed the ocean views from your balcony as well as the location of the hotel being right in the heart of Surfers Paradise. Hopefully we will have the opportunity to welcome you back again on your future travels, where we are able to meet and exceed all... More 

Elanora, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not going to lie...my expectations were really high with the Hilton brand, but I was left a little disappointed. Would I stay again, for what it costs? No... Stayed in an executive room, had a nice view and balcony. Bed was comfy, bathroom was nice. General cleanliness was terrible, stains all over the floor, the tables hadn't been wiped down,... More 

Helpful?
1 Thank Boofsmbw
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Boofsmbw, Thank you for posting your review. I am pleased that you enjoyed the view from your balcony and that you had a comfortable stay in our Executive Room. However, I would like to apologise in that we did not meet your expectations in other areas during your stay. I am sorry that the room was less than perfect... More 

Melbourne, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed with my wife for a romantic getaway, booked this hotel expecting the world but its just not good enough. Check in was a lengthy process with a queue of 5~7 deep. Room was soiled, we asked for a change and the room size we got offered was very small. In the end moved back to the same room. On... More 

Helpful?
1 Thank Ankur A
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Ankur A, Thank you for reviewing us at Hilton Surfers Paradise. I sincerely apologise for the shortcomings you experienced during your most recent stay with us. In particular I would like to apologise that the room was less than perfect for you. I have shared your comments directly with our Housekeeping Executive to ensure appropriate follow up. Thank you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location, while the signature restaurant Salt grill by Luke Mangan, is highly awarded and specialises in modern Australian cuisine. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 

Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $151 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast
Hotel Style:
#4 On the Beach Hotel in Surfers Paradise
#5 Spa Hotel in Surfers Paradise
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#10 Luxury Hotel in Surfers Paradise
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