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Hilton Surfers Paradise Hotel

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Hilton Surfers Paradise Hotel
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2,830 Reviews from our TripAdvisor Community

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Showing 2,726: English reviews
Sydney, Australia
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel was extremely nice. However lack of instructions into how to use our room amenities made it difficult to cook. The staff were great with anything we needed, and the service was very quick. However upon our arrival we weren't instructed how to use hotel facilities which made it very confusing for the first day or so of our... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 32taylor
Pyrmont
2 reviews
1 of 5 stars Reviewed yesterday NEW

The room was filthy and I had to get someone up to clean it when I arrived which took approx 2 hours from check in and in the morning I even noticed blood on the sheets (not from myself) which makes me think that maybe the room had been tidied and not cleaned from the previous guest as the shower... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nadine B
Brisbane, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Overall a very good Hotel. Right in the middle of Surfer Paradise, walking distance to the beach and restaurants. The room was good and clean. Would recommend that if possible get a room high up as there is some noise from the night clubs around the hotel, specially on Friday night. The only down side for the hotel was not... More 

Helpful?
Thank Chris K
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Chris K, Thank you for your review. I'm pleased to hear that you enjoyed the hotel and our location being right in the heart of Surfers Paradise. I'm also glad that the room met with your expectations. So that we can offer all of our guests a later check-out time of 12pm, we have a check-in time at the... More 

5 of 5 stars Reviewed 2 days ago NEW

Just exceeded my expectation! Thank you very much for making my stay so special. great arrival, lovely staff, nothing was an issue for the team members I dealt with. Will definitely return to the hotel and have a greta time too.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Varun C
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Varun C, Thank you for sharing your feedback. I'm so pleased to hear that we exceeded all of your expectations! It's also great to hear that you were well looked after by our wonderful team members and that you were made to feel so special! I look forward to welcoming you back to the hotel in the not too... More 

Auckland, New Zealand
1 review
3 of 5 stars Reviewed 3 days ago NEW

Overall is excellent, hopefully sometime in future we could have a chance come back again. Only issue is the checkin time is little bit late, 3pm is too late for everybody I believe, more reasonable should around lunch time.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 80jingp
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear 80jingp, Thank you for sharing your experience following your recent stay with us. I'm pleased to hear that overall you enjoyed your stay with us. I have noted your comment regarding our check-in time. As the hotel offers a later check-out time of 12pm, we need this time to turnover our rooms for new arrivals. Guest feedback shows that... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Would be satisfied if we get a better bedroom with better view on higher level, and also the money that we spend on the room for the night I feel that is worth of spending, so if I were to book again with the Hilton hoperly the room that I'll be expecting is worth what I'm spending, apart from that... More 

Helpful?
Thank Chanthy P
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Chanthy P, Thank you for the feedback following your recent stay with us. I am sorry to hear that the room did not meet your expectations. The hotel has varied configurations of rooms which are allocated throughout different levels in the hotel. Please do let us know if you return so that we can request a higher floor for... More 

Adelaide, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It is the small things that you notice are inconsistent with this Hilton hotel. The waiter in Salt did not know the difference between Cuvee and Brut champagne. He could not tell us id they had Camembert or Brie on the cheeseboard. Maintenance couldn't tell us when our movie channel would be working, some days we got milk and others... More 

Helpful?
Thank ONEOUT
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear ONEOUT, Thank you very much for sharing the experience of your stay with us at Hilton Surfers Paradise. I am very sorry to hear about the service inconsistencies during your stay with us. We pride ourselves on delivering an exceptional level of service at the hotel and in all of our outlets, so I'm sorry to hear that we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Very good location to beach. There's not so many choices of breakfast. Room is very spacious. House keeping ans service person, don't expect too much. Anyway, big room, good location, and fair price.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank hunghuic
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear hunghuic, Thank you for posting a review following your stay with us at Hilton Surfers Paradise. I'm pleased to hear that you enjoyed the location of the hotel being just moments from famous Surfers Paradise beach and that you found the rooms spacious during your stay. I have also noted your feedback regarding breakfast at the hotel and would... More 

Brisbane, Australia
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago via mobile

The Hilton is a very convenient place right in the middle of Orchid Ave walk down the lane to the centre of Cavill Ave. Shop till you drop, some great shopping ,plenty of places to eat can recommend the Coffee Club if you want to eat breakfast out. The Hilton has buffet breakfast a lovely restaurant and a coffee bar... More 

Helpful?
Thank nambrook
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear nambrook, Thank you for sharing your experience following your stay at Hilton Surfers Paradise. I'm pleased that the location of the hotel was convenient for you being in the heart of Surfers Paradise. I was also glad to see that you were able to experience our food and beverage outlets at the hotel during your stay and glad that... More 

Ahmedabad
1 review
5 of 5 stars Reviewed 1 week ago

Had great fun beautiful location very courteous staff .. Gave us parking was great .. Very helpful .. Was at walking distance From pubs shopping areas town centre beach and so will surely look forward

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank pooji2404
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear pooji2404, Thank you for your feedback following your recent stay at Hilton Surfers Paradise. I'm pleased to hear that you enjoyed all aspects of the hotel including the location and that you were well looked after by our very helpful and friendly team members. Thank you for choosing to stay with us and I hope to see you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location, while the signature restaurant Salt grill by Luke Mangan, is highly awarded and specialises in modern Australian cuisine. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 

Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $156 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast
Hotel Style:
#4 On the Beach Hotel in Surfers Paradise
#5 Spa Hotel in Surfers Paradise
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#10 Luxury Hotel in Surfers Paradise
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