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The Emerald

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The Emerald
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62 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Melbourne, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed January 2, 2015 via mobile

I arrived here yesterday after my wife and three young kids. She warned me that the room was bad but I never expected this. Broken blinds, broken window locks, stained carpet, stinking mould in the shower, filthy walls, uncomfortable beds, a single rusty air conditioner struggling to cool the place, broken cupboards, need I continue? The manager was full of... More 

Helpful?
10 Thank Alexander F
Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 31, 2014

I booked the emerald hotel and then read the reviews, I was then worried that I'd made a big mistake. This hotel is fantastic, great for families with two bedrooms and two bathrooms in each apartment. Nice, clean rooms with good appliances. Three balconies made watching the NYE fireworks perfect in all directions. Short walk to Cavill ave and the... More 

Helpful?
6 Thank Bicko25
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 11, 2014 via mobile

Positives: - only 1: the view and location Negatives (just to name a few as the whole unit was disgusting): - absolutely filthy environment: kitchen floor sticky, old mouldy carpet, hairs in shower from last poor sucker who booked this room), hot plates dirty, mould curtains, coffee table sticky, mould on bedside lamps. - bathroom soap not provided - carpets... More 

Helpful?
4 Thank Deesy85
Lloyd M, Manager at The Emerald, responded to this review

I am very sorry to hear that our cleaning standard was lacking on this occasion. We will be more careful with our pre-checkin inspections in future. Thank you for taking the time to point this out. More 

Travelers are raving about these Surfers Paradise hotels

Weston, New South Wales, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 29, 2014

Dirty room. Sticky floors. Unless you stay for 9 days or more your room doesn't get serviced and you don't get clean towels every day. The kettle was so dirty that we bought one at Woolworths so we could have a cuppa in our travel mugs. Wouldn't touch the cutlery or crockery as it was dirty and disgusting. The beds... More 

Helpful?
3 Thank Elizabeth F
Lloyd M, Manager at The Emerald, responded to this review

We are sorry to hear this. We will try to do better in future More 

Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 29, 2014

We booked a 2 bedroom apartment with a spa and when we arrived the man on reception tried to charge me $50 more than I had been quoted - lucky I had my booking paperwork with me. The room was dirty and our feet stuck to the tiles in the kitchen. Inside the kettle was black. The ashtray on the... More 

Helpful?
2 Thank KazP2109
Lloyd M, Manager at The Emerald, responded to this review

Emerald management would like to thankyou for the remark about the beds been comfortable More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 21, 2014

booked for 1 night through agoda, receptionist very hard to understand what he was saying, view was good, room was terrible,tiles was terrible,bed looks like someone has just slept, i am room attendant but i havent seen such a terrible bed, no blanket on the bed, ironing board need to change,no facewasher on the bathroom, phone not working. no tissuebox... More 

Helpful?
3 Thank puRpLeSnOw89
Ballarat, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 9, 2014

We had booked a 1 bedroom with spa and got a 2 bedroom with spa (not needed) but the room was very grotty, would not want to use any of the crockery or cutlery as they had bits of hard food spots on them. Bathroom had rust around spa, and steps to spa etc, tiles were unclean with drinks spills... More 

Helpful?
4 Thank Justin W
Perth
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 23, 2014

Room was horrific. It was in such a state that I would not even board my dog there. Walls were stained. Cigarette butts on each balcony. Spa filthy. Hand marks all over walls and mirrors. Dirty sheets. Counters not cleaned. Food in oven. Floors not washed.

Helpful?
4 Thank kt11111
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 28, 2014

Stayed here for 2 nights on floor 12.Had a nice view from every balcony.room was clean and tidy and was quite.I was a bit worried once I booked and seen other reviews about the place but no problem here.Would come again.

Helpful?
3 Thank tracycoleman
Lloyd M, Manager at The Emerald, responded to this review

Thank you very much for taking the time to make this review. We love the location and views from the Emerald. Mention this review for a special deal next time you visit. More 

Toowoomba, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 28, 2014

We've just spent 2 nights at Emerald Surfers in a 7th floor unit. The unit has 2 good sized bedrooms each with their own bathrooms . From the bedrooms the views over the river and hinterland are the selling point, each with a small balcony, and from the lounge/dining room which is quite small , the little balcony overlooks surfers... More 

Helpful?
Thank Trishart_12
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Beachfront
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $84 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
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Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#12 Spa Hotel in Surfers Paradise
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