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    The Emerald

    Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
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    1/28/2018 1/29/2018
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    Traveler (72)
    Room & Suite (22)
    Dining (1)
    Overview
    • Excellent18%
    • Very good23%
    • Average9%
    • Poor15%
    • Terrible35%
    Travelers talk about
    “short walk” (6 reviews)
    “views” (17 reviews)
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Rooms
    Kitchenette
    Spa
    Wheelchair access
    Self-Serve Laundry
    Breakfast included
    3.5 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (76)
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    1 - 5 of 74 reviews

    Reviewed 1 week ago

    The room was old but clean. Much more spacious than a hotel room with two bedrooms, two bathrooms, lounge and kitchen area. Loved sitting on one of the three balconies to watch the city lights. The hotel is surrounded by a lovely garden with bbq...More

    Thank kmel2014
    Reviewed 2 weeks ago

    I can't believe I paid to stay at this hotel, Reception staff are extremely rude & are barely open, they charged me 50 $ for locking myself out of my room to let me back in, Also took my room deposit & when I asked...More

    1  Thank battlek2017
    Response from Jimmy L, Manager at The EmeraldResponded 2 weeks ago

    We can not define who are you as you using only a nick name but from what you mentioned I guess you are Melainie Mc. Firstly, we hardly charge any guest call out fee or room damage last 3 months. Maybe you are having an...More

    Reviewed December 10, 2017

    Old, dirty and unkempt. The staff were not helpful at all. It felt dirty and was obvious that the appartments don't get fully cleaned regularly. The kitchen oven and cupboards were also dirty with food.

    Thank Christine T
    Reviewed October 29, 2017

    I stayed in room 1302. The place is so run down it's crazy. The photo's do not look like the hotel we stayed in. They have been photo shopped to the max. However I could look past the broken lamps, peeling paint, rusty/mouldy bathrooms &...More

    Thank Nadine C
    Reviewed October 4, 2017

    The emerald is in a great location with lovely views of Surfers Paradise and the river. It is an older property and therefore has some issues like peeling paint in some areas but it is also priced accordingly. You can't expect 5 star for a...More

    1  Thank anausman
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Spa
    Details
    • Price range
    • $116 - $254 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 On the Beach Hotel in Surfers Paradise
    • #15 Spa Hotel in Surfers Paradise
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 13
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotwire, Hotels.com, Booking.com, Ctrip TA, Agoda, Priceline, Orbitz, Travelocity and TripOnline SA so you can book your The Emerald reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Gold Coast >
    • Surfers Paradise
    • Also Known As
    • Emerald Surfers Paradise ,
    • The Emerald Gold Coast/Surfers Paradise
    Add Photo Photos
    Traveler (72)
    Room & Suite (22)
    Dining (1)
    Hotel & Grounds (55)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 33 hotels in Surfers Paradise
    Wyndham Surfers Paradise
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    Watermark Hotel & Spa Gold Coast
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    The Island Boutique Hotel
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    Nearby Restaurants
    Salt Meats Cheese
    446 reviews
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    Clifford’s Grill & Lounge
    195 reviews
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    Brooklyn Depot Surfers Paradise
    508 reviews
    .30 miles away
    Paradox Coffee Roasters
    267 reviews
    .30 miles away
    Nearby Attractions
    SkyPoint Climb
    1,132 reviews
    .36 miles away
    SkyPoint Observation Deck
    2,773 reviews
    .35 miles away
    John Fraser Memorial Park
    7 reviews
    .25 miles away
    Surfers Paradise River Cruises
    1,349 reviews
    .36 miles away
    Ask a question
    Questions & Answers
    georgiaw618
    October 31, 2016|
    Answer
    Response from Joanne H | Reviewed this property |
    I can't help you with the pricing as I know it'll change in the different seasons. No its 1 room with a large queen size bed and 1 room with 2 singles. The Queen room comes with it's own en suite bathroom attached, and... More
    1
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    Room Tips
    "The rooms on floor 12 didn't have air conditioning. You do get nice breezes but very hot with the morning..."
    Read review
    "Don't book the 13th floor. It's infested with bugs"
    Read review
    "Do not stay here it is absolute filth"
    Read review
    "best views, quiet environment, nice pool, riverfront, giant bath"
    Read review
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