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The Emerald

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62 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Brisbane, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

When arriving to check in the manager was no where to be seen and front door locked so it took 10 mins for him to realise and open the door so unprofessional. He asked for $100 deposit by eftpos which was ok but he didn't give a receipt which had us worried. Room was ok. Expected better from photos. Not... More 

Helpful?
Thank teritanaka
Forster, Australia
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We also stayed in 302. The beds were comfortable, and the apartment was clean... BUT every curtain was broken, the clothes airer was broken, and there was no ironing board. The toilet in the second bathroom would not flush. The spa timer switch stuck 'on' and the only way to turn off the spa was to turn off the circuit... More 

Helpful?
Thank Bruce E
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed July 8, 2016 via mobile

Travelling from England and wanting to fit in quite a few different trips I was looking for something inexpensive. I come across The Emerald, even with a few shaky reviews on here I went ahead and booked it anyway as it seemed good value for money, we set our expectations low. When we arrived we were completely surprised to find... More 

Helpful?
Thank Joanne H
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 29, 2016

The Emerald is disgustingly maintained with poor management ripping guests off. When you have checked in & realise the condition of your accommodation it is too late. Management deducts one night stay if you refuse to stay in squalor conditions. The reviews that have been posted with photos are an example of the mould, grime, Roaches, animal droppings, stained, lifting... More 

Helpful?
3 Thank manich0lls70

Travelers are raving about these Surfers Paradise hotels

Hobart, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 27, 2016 via mobile

This hotel was the worse maintained hotel ive ever stayed. We stayed in room 302 and the place was falling apart. Every blind was broken and very old and dirty. The windows would not open as they were stuck from the grime build up.The toilets would not flush, the spa was filthy and only worked on occasions. There was no... More 

Helpful?
1 Thank Mike G
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 1, 2016

booked 2 nights stay with a bf, however broke up a week before our trip. with a broken heart, requested a date change for my booking so that a friend could stay. it was difficult to make a contact with the owner, but once i did, his response was very quick and very considerate. he granted my request without a... More 

Helpful?
1 Thank yoshiko s
Glenmore Park, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 25, 2016 via mobile

Great price, not as clean as I'd thought. Lots of built up dust and shower scum. Claims to be in a quiet cul-de-sac but was up all night listening to people yelling and screaming. Over all a good pit stop.

Helpful?
Thank Nicole D
Brisbane, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 26, 2016 via mobile

I have nothing good at all to say about this place. Horrible disgusting health hazard!!! I'm currently three months pregnant and there's no way i was staying in this apartment. No air con no nothing!! Dead squished cockroaches!!! Insects in the cutlery draw for a $220 dollars a night!! I don't think so. This place needs to be shut down... More 

Helpful?
4 Thank casseeleigh
Townsville, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 22, 2016 via mobile

We wanted to extend our gold coast holiday by another day so booked here for a night on the same weekend as the Magic Millions horse race. Having had prices from some of the hotels on surfers paradise beach reach close to $1000 for a night ( average was $750) I Found the Emerald for $250 a night and booked... More 

Helpful?
2 Thank DavidGoodall1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 5, 2016 via mobile

The only thing going for these apartments is the view. We stayed there for 10 nights over Xmas 2015 on level 13 a family of 5 and we were absolutely disgusted at the state of the apartment. No oven to cook, broken microwave, no pots or pans, no toaster, no wine glasses, limited crockery & cutlery that was old &... More 

Helpful?
3 Thank Michelle S
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Amenities

Highlights
  • Pool
  • Free Internet
  • Beachfront
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $84 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
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Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#12 Spa Hotel in Surfers Paradise
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