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Empire Apartment Hotel

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5 East Street, Rockhampton, Queensland 4700 Australia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (180)
Room & Suite (97)
Dining (4)
Travel safe during COVID-19
A note from Empire Apartment Hotel
Updated 04/21/20

About

#2 of 35 hotels in Rockhampton
Location
Cleanliness
Service
Value
Travelers' Choice
The Empire is a full service apartment hotel, with complimentary Wi-Fi throughout. Standing tall amongst Australia's longest strip of Heritage-listed buildings in the heart of the Rockhampton CBD Riverfront Precinct, with a 100 person capacity state-of-the-art conference room, a porte-cochere entrance into our lounge foyer with 24 hour reception, an outdoor tropical pool and gym, secure underground parking, and three onsite restaurants and cafes: Ribs and Rumps Steakhouse, The Coffee Club, and Pacino's Italian Restaurant.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Taxi service
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Complimentary instant cofffee
Complimentary tea
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Kitchenette
Flatscreen TV
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
DVD / CD player
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Languages Spoken
English
376Reviews2Q+A89Room tips

Reviews

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Popular mentions
Holidayfixation wrote a review Jul 2020
Sydney149 contributions76 helpful votes
Hate writing bad reviews but we arrived to a friendly team happy to assist only to find our room smelt badly of vomit and over use of room freshener. The lovely girl on reception did come and inspect the room and agreed it had issues and relocated us but due to being fully booked it had to be a down grade. The final room was clean and well appointed however poor cleaning protocol lead to this review in the first instance and we will not be returning as a result.
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Date of stay: July 2020
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Sleep Quality
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Response from Grant Cassidy, Owner at Empire Apartment Hotel
Responded 1 week ago
Thank you for taking the time to post this review and for raising this situation upon checking into the room. I appreciate your kind remarks about our friendly team. We are very embarrassed that our usually high cleaning standards failed on this very rare occasion. Upon a full investigation as to the source of the unpleasant smell, it was not from vomit but a dry floor waste drain pipe that was emitting an unpleasant odour. After flushing it with drain cleaner and hot water the smell disappeared, our plumber has since inspected the drain and rectified the problem to ensure this does not happen in the future. As you identified, while it was regrettable that due to the hotel being fully booked, the room that you were moved to was in line with our very high standards of cleaning and presentation. While we respect your decision not to stay with us again, if you do change your mind, we would very much like to provide you with a memorable experience for all the right reasons. Warm Regards, Grant Cassidy Managing Director Empire Apartment Hotel
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Frans_12255060 wrote a review Jul 2020
Broadbeach, Australia383 contributions206 helpful votes
The hotel is located in the centre of town, on the banks of the Pioneer River. The view from the big wrap around balcony on the one bedroom apartment is great. The apartment has very comfy bed, a well equipped kitchen including a coffee machine, a washing machine and drier, a nice pool area and big hymn, and downstairs in the building 3 different restaurants that you can charge back to the room. The walk along the river is beautiful, and you pass some lovingly restored period buildings. A very pleasant option for short or longer term stays for a couple
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from Grant Cassidy, Owner at Empire Apartment Hotel
Responded 2 weeks ago
Thank you so much for your feedback. It is great to read you found our One Bedroom Apartments spacious with a great view of the river. We look forward to welcoming you back on your next trip to Rockhampton. Safe Travels.
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Doug C wrote a review Jul 2020
5 contributions2 helpful votes
We arrived in the afternoon and were greeted like long lost friends, the staff were great. Our apartment faced the river and great views, it was very spacious, excellently furnished, great kitchen, it was just like being in s friends home. We have traveled a lot and this was one of the most comfortable apartments we have stayed. The location was also excellent as not only with views of the river, but one can stroll along a great path that runs along the Fitzroy River
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Date of stay: July 2020
Location
Service
Sleep Quality
Room Tip: Get a high floor if possible
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Response from Grant Cassidy, Owner at Empire Apartment Hotel
Responded 2 weeks ago
Thank you for your review! It is great to read you found our One Bedroom Apartments spacious with a great view of the river. I will pass on your kind words to our staff. We look forward to welcoming you back on your next trip to Rockhampton. Safe Travels.
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CarolEManning wrote a review Jun 2020
Maroochydore, Australia5 contributions
Lost a point as was quite noisy as near to main rd. Lovely room, not much of a view mostly looking at a wall. Very clean, nice furnishings. Wouldnt stay again as wouldnt stay in Rockhampton again sorry.
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
Room Tip: River view, high up
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Response from thecassidygroup, Owner at Empire Apartment Hotel
Responded Jun 14, 2020
Hi CarolEManning, Thank you for your review and safe travels. Warm Regards, Grant Cassidy Managing Director Empire Apartment Hotel
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Daniel R wrote a review May 2020
Brisbane, Australia370 contributions50 helpful votes
+1
Check-in was seamless, and included a provided fact-sheet about the hotel's Covid-19 response. The room itself was spacious, although the "study nook" is fairly ordinary if you plan on doing work like I was. The location of the "study nook" is also seemingly the most distant point from strong wifi signal in the room so connectivity was intermittent and slow (maxed out at about 2mbps). The kitchen facilities are great, as is the bathroom. The bed is comfortable however the pillows are fairly thin (thankfully staying alone I was able to make use of both pillows). This hotel remains a favourite in Rockhampton and look forward to staying with them again soon.
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Date of stay: May 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: A view of the river is a must
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Response from thecassidygroup, Owner at Empire Apartment Hotel
Responded May 28, 2020
Daniel R, Thank you very much for taking time to review our hotel. We welcome and appreciate the feedback provided and are pleased you enjoyed your stay in our spacious One Bedroom Deluxe Apartment. It’s disappointing that our Complimentary WIFI was not totally reliable. We have invested heavily in Fibre to the Premises and have three high powered Wireless Access Points on every level of the hotel. Normally we receive very positive feedback on the high speed up and download speeds. I have referred this to our IT team to fully investigate as there may have been a fault with one of the WAP’s. I hope that on your next visit this problem will be rectified as we know how important fast and reliable WIFI is. The situation with the pillows has also been rectified, it appears after raising this with our supplier, there was a faulty batch of pillows and these are being replaced with our normal high quality pillows. Our 24hr guest service team is available anytime to assist our guests during their stay so please do not hesitate to call. We look forward to welcoming you back to the Empire on your next trip to Rockhampton. Again, thank you for your review and safe travels. Warm Regards, Grant Cassidy Managing Director Empire Apartment Hotel
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PRICE RANGE
$122 - $148 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandRockhampton
NUMBER OF ROOMS
120
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Frequently Asked Questions about Empire Apartment Hotel
Which popular attractions are close to Empire Apartment Hotel?
Nearby attractions include Archer Park Rail Museum (0.3 miles), Rockhampton Art Gallery (0.2 miles), and FLOW Visitors Centre (0.2 miles).
What are some of the property amenities at Empire Apartment Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Empire Apartment Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Empire Apartment Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Empire Apartment Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Empire Apartment Hotel?
Conveniently located restaurants include Cafe Bliss, Restaurant 98, and The Criterion.
Are there opportunities to exercise at Empire Apartment Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Empire Apartment Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Rockhampton.
Are any cleaning services offered at Empire Apartment Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Empire Apartment Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Empire Apartment Hotel?
Many travelers enjoy visiting CBD Heritage Walk Rockhampton (0.4 miles).